Ford Escape owners have reported 19 problems related to hatchback/liftgate (under the structure category). The most recently reported issues are listed below. Also please check out the statistics and reliability analysis of Ford Escape based on all problems reported for the Escape.
The contact owns a 2013 Ford Escape. While the vehicle was operated on the highway, the steering column seized. In addition, the liftgate opened independently. The vehicle was pulled over to the side of the road and driven to the contact's residence. The steering assist fault warning indicator illuminated. The vehicle was taken to autonation Ford miami (16800 NW 57th Ave, hialeah, FL) where it was diagnosed that the electric power steering and rack and pinion were defective and needed to be replaced. The manufacturer was contacted and provided case number: cas 13322662. No further assistance was offered. The manufacturer referred the contact to NHTSA due to them stating that the federal agency was responsible for adding recalls. The failure mileage was approximatley 63,606.
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Tl the contact owns a 2015 Ford Escape. The contact stated that the liftgate on the vehicle kept coming down and would not stay suspended. The dealer (jim navarre Ford, 2051 w monroe rd, alma, mi 48801) was unable to duplicate the failure. The manufacturer was not notified. The vehicle was taken to the dealer a total of three times, but no failures could be found. The failure mileage was 17,000.
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The contact owns a 2010 Ford Escape. Upon attempting to change a bulb within the liftgate door, the contact was unable to access the light to change the bulb. In addition, there was no manual option internally and no option to use a fob to open the liftgate hatch, which failed to open and secure when opened. The dealer (holman Ford Lincoln turnersville, 3641 rt 42 south, turnersville, NJ 08012, (888) 471-2313) was unable to determine if this was a design flaw because they provided no solution to address the failures. The manufacturer was contacted. Technical service bulletin number: 12-4-3 (structure: body: hatchback/liftgate) was referenced. The VIN was also included in NHTSA campaign number: 16v777000 (fuel system, gasoline). The approximate failure mileage was 84,000.
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The contact owns a 2016 Ford Escape. The contact stated that the liftgate independently closed while in use. The failure recurred several times. The vehicle was taken to the dealer where the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The VIN and failure mileage were not available.
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The contact owns a 2015 Ford Escape. The contact stated that the handle for the hatchback fractured without warning. The vehicle was not diagnosed or repaired. On another occasion, the vehicle failed to shut off without warning. The failure recurred intermittently. The vehicle was taken to the dealer where it was diagnosed that the ignition module needed to be replaced. The vehicle was not repaired. The contact also received notification of NHTSA campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 42,000. VIN tool confirms parts not available.
The contact owns a 2010 Ford Escape. The contact was unable to exit the vehicle from the hatchback. The contact was unable to replace the flasher and brake lights because of the hatchback door failure. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 45,000.
The contact owns a 2011 Ford Escape. The contact noticed that the rear lift gate window shattered. The vehicle was taken for repairs. The manufacturer was notified of the incident. The approximate failure mileage was 36,000. Updated 03/20/lj updated 03/20/2014.
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When I opened the rear hatch on my 2005 Ford Escape I noticed the plastic molding was cracked, after looking at it closer I noticed that the whole right rear shock mount was rusted out ant there was a hole in the top of the wheel well. I have contacted many body shops that say the problem is fixable but do to liability they can not fix it. After researching it online on the Ford forum I found out that this a common problem with this vehicle. One post on the forum says that the engineers of the Escape said it is a design flaw causing the problem but they won't put it in writing for fear of losing their jobs. This is a major safety issue and there should be a recall issued for it. If the shock would have came off while I was driving and hit the road or something under the vehicle it could have caused a accident. I would to know why there is no recall issued for this problem ?.
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On Feb 22, 2013 I experienced a problem with my 2010 Ford Escape, while closing the rear liftgate my back window completely shattered - resulting in my having to replace the window which cost me $466. 83. After some research on the internet, I found the Ford knows of this problem and it has happened on other vehicles - my problem occurred while the vehicle was stationary and also in the early morning hours. I also incurred minor cuts and lacerations due to cleaning up the broken glass. I believe since Ford motor CO. Knew of this problem and failed to notify owners of this, I should be entitled for reimbursement of the cost for repairing the window, since it was a defected product.
2010 Ford Escape back hatch and window fail to open. This is a keyless window and hatch. Ford dealership wants to charge 380. 00 to repair. Ford does not have a manual or secondary system to open the back hatch and/or window. This fail has rendered the back portion of the Escape useless. In an emergency, a secondary manual opening device from the interior and exterior needs to be retro-fitted, after market by Ford. The dealership where we purchased the vehicle, has no interest in resolving this obvious engineering blunder.
While closing the rear hatch, the glass/hatch exploded into and outside of the car hitting my daughter in the face. There was not unusual tension or binding while closing the rear glass hatch. Did not require additional effort to close it. The vehicle was in park, the engine was off,temperature outside approx 50 degrees. Vehicle was warm as it had been previously driven updated 11/28/11.
The contact owns a 2004 Ford Escape. The contact stated that the tailgate door would not open . The vehicle was taken to the dealer who diagnosed that the power door lift was defective and needed to be replaced. The manufacturer was made aware of the failure but provided no assistance. The vehicle was not repaired. The VIN was not available. The failure and current mileage was 208,000.
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Approximately a year ago, Feb. 2011, I noticed the truck lift gate and window was not working properly. I thought maybe because of the snow and cold weather it was frozen. The next few weeks it worked on and off. Then after a month or so it stopped working at all. I searched to see if there was a recall on this part and there was one, I called Ford but they said my VIN was not on their list of recalls for that problem so I was out of luck and one year later it still does not work. I cannot open or close the rear lift door or the window above it. Two mechanics looked at the problem and said only Ford can replace the part. The panels on the door must be removed to get to the mechanism. The part costs about $15. 00 but labor costs will be around $400. 00
I researched this defect and found that many people have had the same problem with this model and year.
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Whatever causes the back hatch to stay in the open position while loading or unloading stuff in the back of the 2008 Escape failed in my car. I was putting groceries in the back of my Escape when the hydraulic or whatever died and the whole [xxx] back hood fell to the closed position with me standing under it. I barely had the strength to lift it enough to get out of the way. Then the weight of it slammed shut again. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
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The contact owns a 2006 Ford Escape. The lift gate latch would not release, the back glass would not open, and the drivers seat belt would not unlock when the release button was pushed. The dealer tried to remedy the seat belt failure and was unsuccessful. The contact is concerned about the safety risk and the possibility that he could become trapped inside the vehicle. The current and failure mileages were 88,000.
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The contact owns a 2007 Ford Escape. While driving 30 mph, the contact heard a loud noise. The liftgate failed on the vehicle. The dealer replaced the liftgate, but could not determine the cause of failure. The purchase date was unknown. The current mileage is 1,300 and failure mileage was 1,030.
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2003 Ford Escape. Noticed paint around lift gate ledge bubbling and peeling. Only top layer of paint is peeling, gray layer appears to be fine, no signs of bubbling or peeling. Talked to dealer and they said it was because the two layers never bonded when the car was painted at the factory. When I contacted the manufacturer to see if they would cover it, they said to go to the dealer and they would look at it and decide what to do. Never heard back from dealer after I made contact with them.
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The liftgate door would open when the remote is used. Possible recall 04v602000. The liftgate would not lock at times. Then sometimes when the remote was used to open the liftgate, it would not open.
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Rear hatch - sheet metal around plastic trim piece used for handle and space between window and handle dent easily during normal opening and closing. Several body shops we have taken the vehicle to for estimates says this happens alot. Area should be reinforced or hatch should be made of composite material like the Mini-vans.