Ford Escape owners have reported 107 problems related to steering column (under the steering category).
Tl-the contact owns a 2008 Ford Escape. The contact stated that while driving 45 mph the vehicle experienced a loss of power steering. The vehicle was able to be stopped however it required a greater effort to operate the vehicle. The vehicle was taken a dealer they diagnosed the steering column had malfunction and needed to be replaced. The vehicle was repaired. Prior to this failure the vehicle was reprogrammed under NHTSA campaign number: 14v284000(steering) however the failure recurred. The manufacturer was notified of the failure and informed the contact that due to the recall being performed already it would not be remedied under the recall again. The vehicle failure mileage was approximately 132,000. Kh.
See all problems of the 2008 Ford Escape.
I had the recall 14s05c done in February to "fix" the potential electric power steering problem by reprogramming the pscm and ipc modules. Now in September I started my car and the steering just stopped working. Towed it to the dealer and they said the steering column and power steering needs to be replaced for a cost of $1,350. I sure hope Ford will pay for this. I mean, what's the point of a recall service if it doesn't fix the problem.
See all problems of the 2010 Ford Escape.
In February of 2015 I took my vehicle into al piemonte's arlington heights Ford in arlington heights, illinois because our power steering had been going out intermittently while driving. They said it just needed a computer update relating to recall 14s05. Last weekend the power steering went out completely and never came back on. There was no warning, no indicator light or sound as referenced in recall 14s05. I reluctantly drove it into the closest dealership, golf mill Ford in niles, illinois. To be proactive, I called Ford customer care at 800-392-3673 and explained what was going on. They created a "case for me" and said to wait to hear from the service manager at the dealership. He called me last evening and said that Ford won't honor the recall because it had been "cleared" and they wouldn't cover any portion of the repair which will be around $1200 (to replace the steering column assembly). I've had to get a rental vehicle as well. I called Ford customer care last night and asked how they made that decision. The agent said it was the warranty department but they only will speak with the dealership. I asked for a supervisor or manager and they said no was was available. I asked if I could get a call back from one and the agent said his system went down so there was nowhere to save the information. Today I called Ford customer care again and explained in detail specifically that if I hadn’t brought it in back in February they would be honoring this recall. Also the update done in February did not even work. There was no indicator light or sound when power steering went out.
See all problems of the 2009 Ford Escape.
In July of 2014 I had the recall performed on my Escape for the power steering. A few months later the power steering went out again and I returned it to the dealership that had performed the recall work and was told that if it went out again I would need to have the power steering sensor replaced. A couple of days later the power steering went out again. In April of 2015 I took it back to the dealership to have the sensor replaced and after replacing the sensor he discovered it didn't fix the problem. He spent a couple of days working with Ford to figure out what was wrong as all the computers were saying it was the sensor. Ford finally said it was the electronic steering column that needed replaced which was over double the price. After talking with the service manager about concerns I had with replacing that at such a high cost I learned that Ford knew about issues with the original steering column components and they have changed them in the replacement parts. Ford refused to work with the service manager on fixing it for me or working with the cost even though everything pointed too the sensor. Ford is at serious fault knowing there are problems with the steering column and just tried to put a band aid on it with the recall that they did issue.
The contact owns a 2008 Ford Escape. While driving at a low speed, the contact heard a beeping noise. The contact turned off and restarted the vehicle. After restarting the vehicle, the steering wheel became difficult to turn. The vehicle was taken to a dealer. The technician diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The vehicle was previously repaired under NHTSA campaign number: 14v284000 (steering). The manufacturer was not notified of the failure. The failure mileage was 144,000.
Total loss of power steering, wrench lamp came on dash, took to local Ford dealer, [ recall on reprogramming of this system was done within the last year] dealer had to replace electronic power steering assy[ steering column assy ] no warranty . $ 886. 32 out of pocket. Note; seems to be a large problem on Fords side, 2008-2010 Escapes , they are not helping with costs, seems that every one who had the update [recall ] done , Ford motor company now will not even consider this issue. Need to be investigated, on line there are a lot of people who are in the same situation.
What is your vehicle sales or service issue?:we experienced a problem with our Ford Escape steering column. Our dealer is absolutely wonderful. This is not a complaint against them. Even though we had a copy of the recall, the dealer told us that it was not covered under the recall. I believe it should be. What action has your dealer taken to address the issue?:our dealer repaired the vehicle correctly and promptly. This is not a complaint against the dealer. I believe Ford should cover the repair under the recall and reimburse us for it. What assistance are you seeking from Ford motor company?:refund of $1159. 13 for steering column recall. Are you the owner of the vehicle :yes.
The contact owns a 2008 Ford Escape. While driving at various speeds, the steering wheel started to shake without warning. The failure recurred numerous times. The vehicle was taken to an independent mechanic, where it was diagnosed that the power steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The VIN was not included in the NHTSA campaign number: 14v284000 (steering). The failure mileage was 123,000.
The contact owns a 2008 Ford Escape. While driving 25 mph and making a left turn, the steering wheel seized. The vehicle was restarted and functioned as normal. The vehicle was taken to a dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the VIN was included in NHTSA campaign number: 14v284000 (steering). The failure mileage was 130,000.
This is a letter related to safety and quality. I am a 55 year old chemical engineer and am a longstanding customer of Ford cars. I presently own a 2008 Ford Escape and a 2014 Ford fiesta. Both vehicles were purchased new from dealerships in illinois. Last week I was driving the Ford Escape on interstate 69 in in indiana, when the lower steering column universal joint failed. The "knuckle" completely disengaged, resulting in complete loss of steering. I was lucky to be able to brake and stop without incident, albeit coming to rest at a 45 degree angle on the shoulder. I feel I am lucky to be alive. I had the vehicle repaired at a ft. Wayne, in Ford dealership. I have the part if you are interested in seeing photos or would be happy to elaborate further on the circumstances. I would hate to think that this could occur to another vehicle with results far more catastrophic. Feel free to contact me.
I drive a 2010 Ford Escape and received a recall notice (#14s05) for the power steering sensor. I took it to liberty Ford in parma heights in October 2014 to have this fixed. In late January 2015 I again received the same signal on my dashboard that I did prior to the recall. My steering wheel became hard to steer. I brought it back to the dealer and was informed that the steering column needs to be replaced and this would cost me almost 1200. 00. The dealer informed me that this really doesn't have anything to do with the recall and is due to normal wear and tear on the vehicle. Another customer going through the same thing advised me that his mechanic advised him that this is a known Ford defect. They are passing these costs onto me - this is so unfair. I have no recourse but to pay this amount since it is my only vehicle.
Initially, the vehicle was taken to a dealership to investigate a pop in the steering column when turned to the left and an acceleration issue causing sputtering during climbs to higher speeds on the freeway. The acceleration issue was addressed and repaired at an out of pocket expense of $720. The steering issue was advised that it was caused from a defect that had prompted a recall that was not made known to the vehicle owner. The dealer ran diagnostics and determined that the vehicle steering programming was to be updated and that all issues would cease. Months later, first of the year, the vehicle was started at the owner's place of employment, proceeded out of parking space to the surprise of no power assisted steering, causing the current direction of the front wheels to guide the vehicle into a parking garage column and dislodging the front right bumper cover at the cover/fender seam. Owner returned vehicle to the park gear, disengaged the ignition, assessed the damage, and once again restarted the vehicle to the additional surprise of working power assisted steering. Owner has experienced this issue for a continuing four months, at random intervals, with seemingly increasingly frequency. Repair estimates are at the $1500. Range and once alerted to the similar experiences of same model owners, believes this is a defect of the recall solution for a defect.
I submitted a complaint on February 2, 2015 in reference to the steering column locking up while driving my car to work. The car was towed to the repair shop and the service technician informed me that the codes were cleared and the car was tested and was driveable. He also told me that I would have to replace the steering column at the cost of $2,600. It was my understanding that after the recall repair was made back in August 2014, that there should be no other issues pertaining to the electronic steering assist or torque sensor module. After doing some research and reading a letter dated July 1, 2014 pertaining to safety recall 14s05 from the office of michael a. Berardi, director of service engineering operations, this letter instructed dealerships to "reprogram the power steering control module if no code was present, replace the torque sensor if code b2278 was present or replace the steering column assembly if code b1342 or b2277 is present". What the reprogramming of the power steering control module actually did was to program the steering column sensor to illuminate the wrench icon on the dashboard to let the driver know that the power steering assist was about to be disabled on the vehicle. This is still a safety issue! this is not a fix! when the vast majority of drivers take their vehicle to the dealership to be repaired, that is what they expect. The sick part of this reprogramming the module is that once this notification is made, the car is inoperable and Ford wants you to bring the truck back to the dealership to have that same steering issue repaired at your cost for $2,600. It is still a safety issue that Ford should have fixed, not reprogrammed your car to notify you that your power steering is about to disable. A recall should be issued to replace the steering columns on all 2008 Ford Escapes that experience this issue. That was a quick fix.
While driving my vehicle into the parking garage at work, the power steering went out. My steering wheel locked making it difficult to pull into a parking space. I had the vehicle towed to my Ford dealership to find out why the steering wheel had locked up since I did have the recall repair done on the truck in August of 2014. The service rep told me that the torque sensor was bad and that they cleared the codes, test drove it and told me that it was ready to be picked up. The service rep told me that I would have to get my steering column replaced to the tune of $2,600. I drove the car to work that morning and the wrench lit up on the dashboard and the steering wheel locked once again. I find it hard to believe that I am going to have to come out of my pocket to pay for a repair for something I believe should have been covered by the initial recall especially since it was less than 6 months since I had the recall done. This vehicle is only 7 years old and it is riduculous to believe that I should have to pay for a malfunction due to no fault of my own. So, as for now, the car is going to sit in a garage inoperable. Ford has got to do better.
The contact owns a 2008 Ford Escape. The contact stated that while driving at various speeds, the steering wheel became difficult to maneuver. The vehicle was taken to the dealer. The technician diagnosed that the steering column needed to be replaced. The vehicle was remedied under NHTSA campaign number: 14v284000 (steering) but the problem has recurred. The manufacturer was notified of the failure. The approximate failure mileage was 150,000.
I received NHTSA recall 14v-284 for the electrical power assist steering on my 2008 Ford Escape. I took the vehicle into the romeo mi Ford dealership for the recall work on 1/12/2015. The work that was performed under the recall was the replacement of the torque sensor. Following the work I noticed on the drive home (on 1/12/15) that the steering wheel was severely misaligned and that the vehicle was unsafe to drive. I called back the dealership on 1/12/15 and made a follow up appointment. Following the diagnostics run the vehicle showed a faulty power steering system. I was responsible for replacing the steering column. Because the recall work involved the steering column and they recall work left my vehicle inoperable I believe that Ford did not full perform the recall work that was required. I feel I should be reimbursed the work that should have been completed under the recall 14v-284.
I was driving to work and the steering column started to vibrate and then the power steering went completely out. My vehicle was doing the same thing last summer and I received a mailed postcard with a power steering recall. I took it to my local dealer and they reset a sensor. It had been working fine until 2 weeks ago. The power steering has gone out several more times for short periods. I called Ford regarding the issue and they told me they could do nothing for me this time & that the repairs would be at my expense. I feel as if the power steering going out is a safety issue and because of the recall from last summer, Ford should be responsible for fixing it.
Power steering went completely out. While driving. Car had been recall in July 2014, when a update was done for power steering assist unit. That did not correct issue Ford dealership in lugoff SC that did service offered no warranty, they inspected it and stated steering parts need to be replaced at a price of $2400. 00 I just purchased vehicle less than 30 days when this occurred. From the research I did I am not the only one that has gotten ripped by these faulty vehicles. Something needs to be done and a recall needs to be on the steering column and other related parts that cause this issue.
Tl-the contact owns a 2010 Ford Escape. The contact stated that while driving at approximately 1 mph, the vehicle's steering wheel was extremely difficult to maneuver. The vehicle was towed to the dealer. Where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The vehicle was recalled under NHTSA campaign number: 14v284000 (steering) however, the remedy failed to fix the failure. The failure mileage was 65,000. K.
Tl-the contact owns a 2010 Ford Escape. The contact stated that while driving at 35 mph, the steering wheel became difficult to turn. The contact had to apply excessive force to the steering wheel in order to turn the vehicle. The traction control warning light illuminated. The vehicle was taken to a dealer. The technician diagnosed that the computer needed to be reset. The vehicle was repaired under NHTSA campaign number: 14v284000 (steering). However, the failure recurred. The vehicle was taken back to the dealer. The technician diagnosed that the power steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 60,000. The VIN was unavailable. Oo.
Tl-the contact owns a 2009 Ford Escape. The contact stated that while driving at a low speed, the steering wheel became difficult to turn. The contact had to apply excessive force to the steering wheel in order to turn the vehicle. The vehicle was taken to the dealer. The technician stated that the steering column needed to be replaced. The vehicle was not repaired. The vehicle was previously repaired under NHTSA campaign number 14v284000 (steering). The manufacturer was made aware of the failure. The failure mileage was 150,000. Pam.
Tl-the contact owns a 2009 Ford Escape. The contact stated that while driving at various speeds, the steering wheel seized. The vehicle was taken to the dealer, who diagnosed that the steering column and the torque sensors needed to be replaced. The vehicle was repaired under NHTSA campaign id number: 14v284000 (steering). The manufacturer was not made aware of the failure. The approximate failure mileage was 116,000. Djr.
The power steering on my 2010 Ford Escape has stopped working, making the vehicle unsafe to drive. I took the vehicle to my local dealer who wanted $1,054. 00 to replace the entire steering column. I contacted Ford motor company corporate customer service department who said there was nothing they could do. The vehicle only has 85,495 miles.
The contact owns a 2009 Ford Escape. The contact stated that while driving at an unknown speed, the steering wheel required excessive force in order to maneuver the vehicle. The vehicle was taken to the dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 300,000.
Tl-the contact owns a 2009 Ford Escape. The contact stated that while pulling out of parking lot, the steering wheel seized, as a result the power steering assist fault message illuminated. The vehicle was towed to the dealer where it was diagnosed that the power steering column had to be replaced. The manufacturer was made aware of the failure. The failure mileage was 100,000. Mc.
|Problem Category||Number of Problems|
|Power Steering Failed problems||
|Steering Column problems||
|Steering Wheel Vibrate problems||
|Steering Failed problems||
|Lose Power Steering problems||
|Power Steering Light On problems||
|Steering Noise problems||
|Steering Is Tight problems||
|Steering Wheel problems||