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Steering Column Problems of Ford Escape - part 1



Ford Escape owners have reported 95 problems related to steering column (under the steering category).

car image   Steering Column problem of the 2008 Ford Escape 1
Failure Date: 04/14/2015

The contact owns a 2008 Ford Escape. While driving at a low speed, the contact heard a beeping noise. The contact turned off and restarted the vehicle. After restarting the vehicle, the steering wheel became difficult to turn. The vehicle was taken to a dealer. The technician diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The vehicle was previously repaired under NHTSA campaign number: 14v284000 (steering). The manufacturer was not notified of the failure. The failure mileage was 144,000.

See all problems of the 2008 Ford Escape.

car image   Steering Column problem of the 2008 Ford Escape 2
Failure Date: 03/17/2015

Total loss of power steering, wrench lamp came on dash, took to local Ford dealer, [ recall on reprogramming of this system was done within the last year] dealer had to replace electronic power steering assy[ steering column assy ] no warranty . $ 886. 32 out of pocket. Note; seems to be a large problem on Fords side, 2008-2010 Escapes , they are not helping with costs, seems that every one who had the update [recall ] done , Ford motor company now will not even consider this issue. Need to be investigated, on line there are a lot of people who are in the same situation.

car image   Steering Column problem of the 2008 Ford Escape 3
Failure Date: 03/06/2015

What is your vehicle sales or service issue?:we experienced a problem with our Ford Escape steering column. Our dealer is absolutely wonderful. This is not a complaint against them. Even though we had a copy of the recall, the dealer told us that it was not covered under the recall. I believe it should be. What action has your dealer taken to address the issue?:our dealer repaired the vehicle correctly and promptly. This is not a complaint against the dealer. I believe Ford should cover the repair under the recall and reimburse us for it. What assistance are you seeking from Ford motor company?:refund of $1159. 13 for steering column recall. Are you the owner of the vehicle :yes.

car image   Steering Column problem of the 2008 Ford Escape 4
Failure Date: 02/20/2015

The contact owns a 2008 Ford Escape. While driving at various speeds, the steering wheel started to shake without warning. The failure recurred numerous times. The vehicle was taken to an independent mechanic, where it was diagnosed that the power steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The VIN was not included in the NHTSA campaign number: 14v284000 (steering). The failure mileage was 123,000.

car image   Steering Column problem of the 2008 Ford Escape 5
Failure Date: 02/17/2015

The contact owns a 2008 Ford Escape. While driving 25 mph and making a left turn, the steering wheel seized. The vehicle was restarted and functioned as normal. The vehicle was taken to a dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the VIN was included in NHTSA campaign number: 14v284000 (steering). The failure mileage was 130,000.

car image   Steering Column problem of the 2008 Ford Escape 6
Failure Date: 02/12/2015

This is a letter related to safety and quality. I am a 55 year old chemical engineer and am a longstanding customer of Ford cars. I presently own a 2008 Ford Escape and a 2014 Ford fiesta. Both vehicles were purchased new from dealerships in illinois. Last week I was driving the Ford Escape on interstate 69 in in indiana, when the lower steering column universal joint failed. The "knuckle" completely disengaged, resulting in complete loss of steering. I was lucky to be able to brake and stop without incident, albeit coming to rest at a 45 degree angle on the shoulder. I feel I am lucky to be alive. I had the vehicle repaired at a ft. Wayne, in Ford dealership. I have the part if you are interested in seeing photos or would be happy to elaborate further on the circumstances. I would hate to think that this could occur to another vehicle with results far more catastrophic. Feel free to contact me.


car image   Steering Column problem of the 2010 Ford Escape 7
Failure Date: 02/02/2015

I drive a 2010 Ford Escape and received a recall notice (#14s05) for the power steering sensor. I took it to liberty Ford in parma heights in October 2014 to have this fixed. In late January 2015 I again received the same signal on my dashboard that I did prior to the recall. My steering wheel became hard to steer. I brought it back to the dealer and was informed that the steering column needs to be replaced and this would cost me almost 1200. 00. The dealer informed me that this really doesn't have anything to do with the recall and is due to normal wear and tear on the vehicle. Another customer going through the same thing advised me that his mechanic advised him that this is a known Ford defect. They are passing these costs onto me - this is so unfair. I have no recourse but to pay this amount since it is my only vehicle.

See all problems of the 2010 Ford Escape.

car image   Steering Column problem of the 2008 Ford Escape 8
Failure Date: 01/27/2015

I submitted a complaint on February 2, 2015 in reference to the steering column locking up while driving my car to work. The car was towed to the repair shop and the service technician informed me that the codes were cleared and the car was tested and was driveable. He also told me that I would have to replace the steering column at the cost of $2,600. It was my understanding that after the recall repair was made back in August 2014, that there should be no other issues pertaining to the electronic steering assist or torque sensor module. After doing some research and reading a letter dated July 1, 2014 pertaining to safety recall 14s05 from the office of michael a. Berardi, director of service engineering operations, this letter instructed dealerships to "reprogram the power steering control module if no code was present, replace the torque sensor if code b2278 was present or replace the steering column assembly if code b1342 or b2277 is present". What the reprogramming of the power steering control module actually did was to program the steering column sensor to illuminate the wrench icon on the dashboard to let the driver know that the power steering assist was about to be disabled on the vehicle. This is still a safety issue! this is not a fix! when the vast majority of drivers take their vehicle to the dealership to be repaired, that is what they expect. The sick part of this reprogramming the module is that once this notification is made, the car is inoperable and Ford wants you to bring the truck back to the dealership to have that same steering issue repaired at your cost for $2,600. It is still a safety issue that Ford should have fixed, not reprogrammed your car to notify you that your power steering is about to disable. A recall should be issued to replace the steering columns on all 2008 Ford Escapes that experience this issue. That was a quick fix.

car image   Steering Column problem of the 2008 Ford Escape 9
Failure Date: 01/27/2015

While driving my vehicle into the parking garage at work, the power steering went out. My steering wheel locked making it difficult to pull into a parking space. I had the vehicle towed to my Ford dealership to find out why the steering wheel had locked up since I did have the recall repair done on the truck in August of 2014. The service rep told me that the torque sensor was bad and that they cleared the codes, test drove it and told me that it was ready to be picked up. The service rep told me that I would have to get my steering column replaced to the tune of $2,600. I drove the car to work that morning and the wrench lit up on the dashboard and the steering wheel locked once again. I find it hard to believe that I am going to have to come out of my pocket to pay for a repair for something I believe should have been covered by the initial recall especially since it was less than 6 months since I had the recall done. This vehicle is only 7 years old and it is riduculous to believe that I should have to pay for a malfunction due to no fault of my own. So, as for now, the car is going to sit in a garage inoperable. Ford has got to do better.

car image   Steering Column problem of the 2008 Ford Escape 10
Failure Date: 01/15/2015

The contact owns a 2008 Ford Escape. The contact stated that while driving at various speeds, the steering wheel became difficult to maneuver. The vehicle was taken to the dealer. The technician diagnosed that the steering column needed to be replaced. The vehicle was remedied under NHTSA campaign number: 14v284000 (steering) but the problem has recurred. The manufacturer was notified of the failure. The approximate failure mileage was 150,000.


 
car image   Steering Column problem of the 2008 Ford Escape 11
Failure Date: 01/14/2015

I was driving to work and the steering column started to vibrate and then the power steering went completely out. My vehicle was doing the same thing last summer and I received a mailed postcard with a power steering recall. I took it to my local dealer and they reset a sensor. It had been working fine until 2 weeks ago. The power steering has gone out several more times for short periods. I called Ford regarding the issue and they told me they could do nothing for me this time & that the repairs would be at my expense. I feel as if the power steering going out is a safety issue and because of the recall from last summer, Ford should be responsible for fixing it.

car image   Steering Column problem of the 2009 Ford Escape 12
Failure Date: 01/09/2015

Power steering went completely out. While driving. Car had been recall in July 2014, when a update was done for power steering assist unit. That did not correct issue Ford dealership in lugoff SC that did service offered no warranty, they inspected it and stated steering parts need to be replaced at a price of $2400. 00 I just purchased vehicle less than 30 days when this occurred. From the research I did I am not the only one that has gotten ripped by these faulty vehicles. Something needs to be done and a recall needs to be on the steering column and other related parts that cause this issue.

See all problems of the 2009 Ford Escape.

car image   Steering Column problem of the 2010 Ford Escape 13
Failure Date: 01/09/2015

Tl-the contact owns a 2010 Ford Escape. The contact stated that while driving at approximately 1 mph, the vehicle's steering wheel was extremely difficult to maneuver. The vehicle was towed to the dealer. Where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The vehicle was recalled under NHTSA campaign number: 14v284000 (steering) however, the remedy failed to fix the failure. The failure mileage was 65,000. K.

car image   Steering Column problem of the 2010 Ford Escape 14
Failure Date: 01/09/2015

Tl-the contact owns a 2010 Ford Escape. The contact stated that while driving at 35 mph, the steering wheel became difficult to turn. The contact had to apply excessive force to the steering wheel in order to turn the vehicle. The traction control warning light illuminated. The vehicle was taken to a dealer. The technician diagnosed that the computer needed to be reset. The vehicle was repaired under NHTSA campaign number: 14v284000 (steering). However, the failure recurred. The vehicle was taken back to the dealer. The technician diagnosed that the power steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 60,000. The VIN was unavailable. Oo.

car image   Steering Column problem of the 2009 Ford Escape 15
Failure Date: 01/07/2015

Tl-the contact owns a 2009 Ford Escape. The contact stated that while driving at a low speed, the steering wheel became difficult to turn. The contact had to apply excessive force to the steering wheel in order to turn the vehicle. The vehicle was taken to the dealer. The technician stated that the steering column needed to be replaced. The vehicle was not repaired. The vehicle was previously repaired under NHTSA campaign number 14v284000 (steering). The manufacturer was made aware of the failure. The failure mileage was 150,000. Pam.

car image   Steering Column problem of the 2009 Ford Escape 16
Failure Date: 01/01/2015

Tl-the contact owns a 2009 Ford Escape. The contact stated that while driving at various speeds, the steering wheel seized. The vehicle was taken to the dealer, who diagnosed that the steering column and the torque sensors needed to be replaced. The vehicle was repaired under NHTSA campaign id number: 14v284000 (steering). The manufacturer was not made aware of the failure. The approximate failure mileage was 116,000. Djr.

car image   Steering Column problem of the 2010 Ford Escape 17
Failure Date: 12/19/2014

The power steering on my 2010 Ford Escape has stopped working, making the vehicle unsafe to drive. I took the vehicle to my local dealer who wanted $1,054. 00 to replace the entire steering column. I contacted Ford motor company corporate customer service department who said there was nothing they could do. The vehicle only has 85,495 miles.

car image   Steering Column problem of the 2009 Ford Escape 18
Failure Date: 12/09/2014

The contact owns a 2009 Ford Escape. The contact stated that while driving at an unknown speed, the steering wheel required excessive force in order to maneuver the vehicle. The vehicle was taken to the dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 300,000.

car image   Steering Column problem of the 2009 Ford Escape 19
Failure Date: 11/10/2014

Tl-the contact owns a 2009 Ford Escape. The contact stated that while pulling out of parking lot, the steering wheel seized, as a result the power steering assist fault message illuminated. The vehicle was towed to the dealer where it was diagnosed that the power steering column had to be replaced. The manufacturer was made aware of the failure. The failure mileage was 100,000. Mc.

car image   Steering Column problem of the 2009 Ford Escape 20
Failure Date: 10/08/2014

I received the recall notice in the mail (14s05) effective July 25, 2014. I brought the vehicle into garber to have the recall satisfied in August in which I believe consisted of a control module software update. Until this service we had had no problems with the power steering. Shortly after the service my daughter started having the problem with the power steering completely going out. Because she is a college student at the university of central florida, I located the closest Ford dealer to her location which is don reid Ford in maitland, FL. I took it to them specifically to address the recall failure. The service manager at don reid said that the recall had already been closed out and any additional work would be at regular charge. Then he said that the problem is with the steering column and it would need to be replaced. I told him that I would like to pick up the vehicle and either reschedule the repair or even have my daughter drive it to garber for the work and to address the fact that the software patch did not resolve the problem. His comment was that "this is a very dangerous matter and would not advise anyone drive the vehicle". I decided it was in our best interest to have the steering column replaced and to address the recall issue after. That is where we are today. Ford is refusing to reimburse me for the steering column replacement. I have called and written to Ford several times. They either make excuses or have me contact someone else who makes excuses. I want to be refunded for the steering column replacement.

car image   Steering Column problem of the 2008 Ford Escape 21
Failure Date: 10/01/2014

Tl-the contact owns a 2008 Ford Escape. The contact stated while driving at various speeds, the steering wheel would become seized and use extreme force to maneuver the vehicle. The vehicle was repaired under NHTSA campaign number: 14v284000 (steering) but the failure persisted. The dealer diagnosed that the torque sensor or steering column needed to be replaced. The vehicle had not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 98,000. Ne.

car image   Steering Column problem of the 2008 Ford Escape 22
Failure Date: 09/01/2014

We purchased the 2008 Ford Escape xls in may 2014. Soon afterwards the power steering would randomly cease functioning making it difficult to steer. There were multiple failures between may 2014 to December 2014. This prompted me to do some research into the issue. I discovered that there was a factory recall (14s05) that dealt with the faulty software/hardware. On Friday 12/05/2014, in the am, brought 2008 Ford Escape xls, to the ken garff Ford in american fork for them to perform the necessary action to resolve Ford Escape recall 14s05. I dropped off the vehicle and assuming the Ford service department would take all the necessary actions to fully complete the work called for in the recall. My wife picked up the vehicle that evening and we assumed that all steps in the recall were completed. On Thursday 12/11/2014, in the am, the electric power steering went out on the vehicle twice while driving the vehicle. We returned to the dealership on that date (12/11/2014). They were not able to look at the vehicle until the following day, Friday 12/12/2014. On that date, we were told that the steering column parts were not replaced and that all the did was perform a software update. I asked them why they had not replaced part that was called for in the recall. They told me that when they checked that there were no error codes recorded. I told them that was not possible because it had just failed the previous week. They told me that they would not replace the steering column per the recall as they had fulfilled their obligation the previous week and that Ford motor company had deemed the recall as completed. I am writing this letter as it is my belief that Ford motor company and ken garff Ford in american fork did not properly execute this recall and they are responsible for the parts and labor to make my 2008 Ford Escape safe to drive.

car image   Steering Column problem of the 2008 Ford Escape 23
Failure Date: 07/29/2014

The contact owns a 2008 Ford Escape. The contact stated that the steering wheel seized while attempting to exit a parking space. The contact stated that the failure occurred several months after having the vehicle serviced under NHTSA campaign id number: 14v284000 (steering). The dealer only updated the software for the power steering control module but did not indicate if the instrument cluster module and if the torque sensor signal needed to be replaced at the time of the recall repair. The vehicle was towed to a dealer, who stated that the steering column assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was not available.

car image   Steering Column problem of the 2008 Ford Escape 24
Failure Date: 07/28/2014

The contact owns a 2008 Ford Escape. The contact stated that while turning the steering wheel, there was a loud abnormal noise. The vehicle was taken to an independent mechanic who diagnosed that the steering column fractured as a result the steering shaft needed to be replaced. The contact stated that the vehicle was included in NHTSA campaign id number: 14v284000 (power steering). The manufacturer was notified of the failure. The approximate failure mileage was 82,409.

car image   Steering Column problem of the 2011 Ford Escape 25
Failure Date: 07/03/2014

The vehicle was taken into a Ford dealership to be serviced and after that the control module for the airbags went out. The part had to be ordered and while we were on vacation the steering began locking up and the traction control lights began showing disabled. Also, the car began saying to resync something because the tire pressure was low when it was just fine. After returning from vacation and the steering column totally locking up several times, the dealership now tells us that additional control modules are out. When the steering locks it requires stopping no matter where you are at and turning off the vehicle to reset and then starting it again. This probably happened a dozen or more times on busy highways. This vehicle is roughly three years old and they can't even say why the modules are continuing to go out and if fixing them will even solve the problem. The dealership also indicated that the traction control issue could cause the vehicle to roll on curvy roads. I spoke with customer service and they said to bad, this is not on thier list of items that they have to fix. They will let engineering know but no guarantee that they will even respond to this issue. Will never buy a Ford again in this case as this is going to cost roughly $2500 - $3500 to fix and nothing to say it won't go out again. I have never had an electronic control module go out on any other vehicle let alone after 3 years and Ford is not helpful.

See all problems of the 2011 Ford Escape.