Ford Escape owners have reported 119 problems related to steering column (under the steering category).
My 2009 Ford Escape on Jan 29,2016 went to dealer for oil change service man turned key for mileage a message read power steering assist fault he said I wonder why this is showing? he fiddled with a few buttons and dismissed it. Left car for oil change returned picked up went to apt. For front brakes and tire rotation left driving about 10 miles per hour suddenly felt a shaking in steering wheel then loss of power steering nearly ran into a curb got control drove to near auto store looked for fluid stick was not one, went back to dealership told them my power steering just went out? they said we never heard of this before? another service man came listened said he had a truck in a month ago same thing cost customer $1500 I was shocked left went home my wife suggested I go to a auto mechanic a block from us I did he did research while I was there, he found a recall in 2014 for 2008-2011 Ford Escapes for power steering loss. I went back to dearlership took the print out of safety recall they did something on their computer found they had done a computer reprograming in Aug 2014 and sorry the recall for us was closed. I did not receive a letter but the service dept in Aug 2014 when having a regular oil change they performed this reprogramming for this recall which after now leaves me unable to get help. They recently explained since they did their duty at that time and found nothing than that closed the safety recall for our faulty power steering now gone. I asked them what if you had not done that reprograming in Aug 2014 and now my power steering gone would I now be able to get it fixed under the recall he said yes! this seems to me like a scam to all their customers, they knew exactly the problem and knew I may have a loss later on and covered their a ss ES . They have quoted me $1300 to replace steering column, rack, tierods. The owner of the dealership said to c.
See all problems of the 2009 Ford Escape.
The contact owns a 2008 Ford Escape. The contact stated that while driving at 30 mph, the steering wheel became difficult to maneuver as the power steering assist fault warning light displayed. The contact had to apply force to the steering wheel in order to steer the vehicle. The vehicle was taken to a dealer where it was diagnosed that the power steering column needed to be replaced. The vehicle was not repaired. The vehicle was previously repaired under NHTSA campaign number: 14v284000 (steering). The manufacturer was notified of the failure. The failure mileage was 139,000.
See all problems of the 2008 Ford Escape.
The contact owns a 2009 Ford Escape. While driving approximately 25 mph, the vehicle shook severely while idling. The vehicle was restarted and the power assist fail warning light illuminated. The vehicle was driven to repair shop who diagnosed that the sensor module or steering column needed to be replaced. The vehicle was towed to a dealer where it was diagnosed that the steering column needed to be replaced. The dealer indicated that the vehicle was previously serviced under the recall. The manufacturer was notified. The VIN was unknown. The approximate failure mileage was 102,000.
The car is equipped with electronic power steering. The vehicle started experiencing intermittent power steering issues where the steering wheel would shutter while driving normally at any speed (stationary or in motion, and on city streets or highways, while braking, etc - everything) and sometimes completely shut off power assisted steering all together making the vehicle extremely difficult to steer. The vehicle was taken to Ford for the recall procedure approximately a year ago from this posting, however, only a software update was performed. This seemed to temporarily fix the issues we were describing, but about 10 months to 1 year later the same issues started occurring. The vehicle has no power steering available and we were told that the torque sensor in the power steering unit needed to be replaced (implying that the pscm module was reporting a faulty sensor), but the procedure was not going to be covered by them since the car was previously 'serviced' by Ford for the recall. Had we waited about 10 months to 1 year before performing the first recall, everything would have been replaced as it should have been. Now, we are forced to replace the torque sensor for a quoted $550 - which they tell us may not solve the problem (although that is the only code that is being reported) and might have to replace the entire column. Identifying a recall procedure by only checking if the codes were present at the time of recall is not a guaranteed way to replace all faulty sensors. A more accurate way to find the faulty part is for Ford to analyze their data of faulty power steering vehicles and replace vehicles equipped with sensor serial numbers from specific ranges, manufacturing dates, and manufacturing locations.
The contact owns a 2008 Ford Escape. While driving approximately 55 mph, the power steering seized without warning. The vehicle was towed to the contact's residence and then to the dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14v284000 (steering). The manufacturer was not notified of the failure. The VIN was unknown. The approximate failure mileage was 120,000.
Tl-the contact owns a 2008 Ford Escape. The contact stated that while driving approximately 35 mph the steering ability seized. The contact had to maneuver to the side of the road. The vehicle was driven to an independent mechanic. The diagnosis was that the torque sensor of the steering column was damaged and needed replacement. The vehicle was not repaired. The contact also stated that the vehicle was repaired under a software recall in 2014. The manufacturer was notified of the failure. The approximate failure mileage was 89,000. Bp.
Several times upon starting my 2009 Escape, the power steering would not work. It was like trying to steer the car when it was not started. After shutting the vehicle off and re-starting several times, the power steering would then work properly. A Ford dealer said that the only fix for this problem was to replace the steering column. Even though my vehicle had less than 36,000 miles on the odometer, Ford would not cover the cost. I decided to have the problem repaired for fear that the power steering would quit while driving. I had to pay $1137. 07 out of pocket to fix the problem. I am the original owner of the Escape.
In July 2015 I received a recall notice from the Ford company. The recall stated that the power steering system might revert to manual steering mode due to an electric power steering system fault related to the torque sensor resulting in an increase of an accident the steering effort would become greater at low speeds. On September 14th, 2015 I had my local Ford dealership follow the guidelines stated for the recall and perform real 14s05 concluding that no code was present and proceeded in reprogramming the instrument cluster. On Friday, October 23rd, 2015 upon starting my car at work, the power steering wheel did not work and manual steering was required upon driving to the local Ford dealership. No light was on the dash board or the info setting to indicate that there was an issue. Upon starting my car at the dealership, the power steering started working again. On Monday, October 26th, the same dealership performed the recall 14s05 again checking for dtc's and the torque light sensor fault code b2278 was present. No pinpoint tests available for the code and the chart called for sensor replacement. The cost to fix this is $700 and would have been paid for by the recall a month prior if it had shown up on the performed recall test. The Ford dealership said that they had not seen any recall vehicles with the steering column intermittently working but had replaced the steering wheel column all together. Ford company: "any subsequent loss of assist repairs experienced after completion of module reprogramming are not covered by this recall". The software updates may extend the time steering assist is maintained. The update provides increased driver awareness by sounding a chime and displaying the wrench light or warning in the message center when a fault is detected. " this clearly did not happen when my car lost it's power steering on October 23rd, 2015.
Tl-the contact owns a 2008 Ford Escape. The vehicle was repaired under NHTSA campaign number: 14v284000 (steering), however, the contact stated that it took several attempts to start the vehicle. The failure recurred on several occasions. The contact also stated that while driving approximately 20 mph there was a vibration that was felt that came from the steering column without warning. The failure recurred on several occasions while driving at various speeds. The vehicle was taken to the dealer and was diagnosed that the steering column was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 82,000. Sw.
Tl-the contact owns a 2011 Ford Escape. The contact stated while driving approximately 30 mph, the steering wheel seized. The failure recurred multiple times intermittently. The vehicle was taken to a dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,000. Mf.
See all problems of the 2011 Ford Escape.
On 10-2-15 while making a 90 degree left turn at about 15 miles per hour, about half way through the turn, there was suddenly no power steering. I grabbed the steering wheel with my other hand and was able to turn the car enough to keep from hitting a curb. There was also a quick warning buzzer but no dash lights stayed lit. The loss of steering was only for a split second but enough to feel like the car had quit running which was not the case. I took the car to great lakes Ford in muskegon, michigan on 10-5-15, told them about the problem and made an appointment for 10-12-15 to have it checked. I took it in on 10-12-15, they checked it out and they retrieved code b2278, diag. Needs steering column. They told me there was nothing they could do about it under recall14s05 and that I would have to pay to have the repair done. On 10-13-15 I called Ford customer care and told them about the problem and they told me there was nothing they could do. In sept. 2014, I received the recall letter from Ford about the problem and took the car to great lakes Ford on 10-27-14. I had no idea what the recall was about and the paper work I got from them simply says 14s05 electric power steering recall 14s05 "14s05c". No one even said what the recall was about. As is, this car is flat dangerous to drive. Ford is aware that it is dangerous but doesn't seem to care even though they know it's a manufactures defect. 02/15.
Tl-the contact owns a 2008 Ford Escape. The contact stated that while driving 45 mph the vehicle experienced a loss of power steering. The vehicle was able to be stopped however it required a greater effort to operate the vehicle. The vehicle was taken a dealer they diagnosed the steering column had malfunction and needed to be replaced. The vehicle was repaired. Prior to this failure the vehicle was reprogrammed under NHTSA campaign number: 14v284000(steering) however the failure recurred. The manufacturer was notified of the failure and informed the contact that due to the recall being performed already it would not be remedied under the recall again. The vehicle failure mileage was approximately 132,000. Kh.
I had the recall 14s05c done in February to "fix" the potential electric power steering problem by reprogramming the pscm and ipc modules. Now in September I started my car and the steering just stopped working. Towed it to the dealer and they said the steering column and power steering needs to be replaced for a cost of $1,350. I sure hope Ford will pay for this. I mean, what's the point of a recall service if it doesn't fix the problem.
See all problems of the 2010 Ford Escape.
In February of 2015 I took my vehicle into al piemonte's arlington heights Ford in arlington heights, illinois because our power steering had been going out intermittently while driving. They said it just needed a computer update relating to recall 14s05. Last weekend the power steering went out completely and never came back on. There was no warning, no indicator light or sound as referenced in recall 14s05. I reluctantly drove it into the closest dealership, golf mill Ford in niles, illinois. To be proactive, I called Ford customer care at 800-392-3673 and explained what was going on. They created a "case for me" and said to wait to hear from the service manager at the dealership. He called me last evening and said that Ford won't honor the recall because it had been "cleared" and they wouldn't cover any portion of the repair which will be around $1200 (to replace the steering column assembly). I've had to get a rental vehicle as well. I called Ford customer care last night and asked how they made that decision. The agent said it was the warranty department but they only will speak with the dealership. I asked for a supervisor or manager and they said no was was available. I asked if I could get a call back from one and the agent said his system went down so there was nowhere to save the information. Today I called Ford customer care again and explained in detail specifically that if I hadn’t brought it in back in February they would be honoring this recall. Also the update done in February did not even work. There was no indicator light or sound when power steering went out.
Tl- the contact owns a 2009 Ford Escape. The contact received the repair for NHTSA campaign number: 14v284000 (steering) but the failure recurred. The manufacturers recall remedy did not repair the condition. The contact later experienced the vent controls failing to work after the dealer replaced a cylinder and the ignition switch. The vehicle was also violently shaking causing the steering wheel to be extremely unstable while driving. The vehicle was taken back to the dealer who diagnosed that the torque sensor was faulty and needed to be replaced as well as the steering column. The manufacturer was notified and refused to provide a good will option for the contact. The approximate failure mileage was 136,400. Dyd.
In July of 2014 I had the recall performed on my Escape for the power steering. A few months later the power steering went out again and I returned it to the dealership that had performed the recall work and was told that if it went out again I would need to have the power steering sensor replaced. A couple of days later the power steering went out again. In April of 2015 I took it back to the dealership to have the sensor replaced and after replacing the sensor he discovered it didn't fix the problem. He spent a couple of days working with Ford to figure out what was wrong as all the computers were saying it was the sensor. Ford finally said it was the electronic steering column that needed replaced which was over double the price. After talking with the service manager about concerns I had with replacing that at such a high cost I learned that Ford knew about issues with the original steering column components and they have changed them in the replacement parts. Ford refused to work with the service manager on fixing it for me or working with the cost even though everything pointed too the sensor. Ford is at serious fault knowing there are problems with the steering column and just tried to put a band aid on it with the recall that they did issue.
The contact owns a 2008 Ford Escape. While driving at a low speed, the contact heard a beeping noise. The contact turned off and restarted the vehicle. After restarting the vehicle, the steering wheel became difficult to turn. The vehicle was taken to a dealer. The technician diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The vehicle was previously repaired under NHTSA campaign number: 14v284000 (steering). The manufacturer was not notified of the failure. The failure mileage was 144,000.
Total loss of power steering, wrench lamp came on dash, took to local Ford dealer, [ recall on reprogramming of this system was done within the last year] dealer had to replace electronic power steering assy[ steering column assy ] no warranty . $ 886. 32 out of pocket. Note; seems to be a large problem on Fords side, 2008-2010 Escapes , they are not helping with costs, seems that every one who had the update [recall ] done , Ford motor company now will not even consider this issue. Need to be investigated, on line there are a lot of people who are in the same situation.
What is your vehicle sales or service issue?:we experienced a problem with our Ford Escape steering column. Our dealer is absolutely wonderful. This is not a complaint against them. Even though we had a copy of the recall, the dealer told us that it was not covered under the recall. I believe it should be. What action has your dealer taken to address the issue?:our dealer repaired the vehicle correctly and promptly. This is not a complaint against the dealer. I believe Ford should cover the repair under the recall and reimburse us for it. What assistance are you seeking from Ford motor company?:refund of $1159. 13 for steering column recall. Are you the owner of the vehicle :yes.
The contact owns a 2008 Ford Escape. While driving at various speeds, the steering wheel started to shake without warning. The failure recurred numerous times. The vehicle was taken to an independent mechanic, where it was diagnosed that the power steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The VIN was not included in the NHTSA campaign number: 14v284000 (steering). The failure mileage was 123,000.
The contact owns a 2008 Ford Escape. While driving 25 mph and making a left turn, the steering wheel seized. The vehicle was restarted and functioned as normal. The vehicle was taken to a dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the VIN was included in NHTSA campaign number: 14v284000 (steering). The failure mileage was 130,000.
This is a letter related to safety and quality. I am a 55 year old chemical engineer and am a longstanding customer of Ford cars. I presently own a 2008 Ford Escape and a 2014 Ford fiesta. Both vehicles were purchased new from dealerships in illinois. Last week I was driving the Ford Escape on interstate 69 in in indiana, when the lower steering column universal joint failed. The "knuckle" completely disengaged, resulting in complete loss of steering. I was lucky to be able to brake and stop without incident, albeit coming to rest at a 45 degree angle on the shoulder. I feel I am lucky to be alive. I had the vehicle repaired at a ft. Wayne, in Ford dealership. I have the part if you are interested in seeing photos or would be happy to elaborate further on the circumstances. I would hate to think that this could occur to another vehicle with results far more catastrophic. Feel free to contact me.
I drive a 2010 Ford Escape and received a recall notice (#14s05) for the power steering sensor. I took it to liberty Ford in parma heights in October 2014 to have this fixed. In late January 2015 I again received the same signal on my dashboard that I did prior to the recall. My steering wheel became hard to steer. I brought it back to the dealer and was informed that the steering column needs to be replaced and this would cost me almost 1200. 00. The dealer informed me that this really doesn't have anything to do with the recall and is due to normal wear and tear on the vehicle. Another customer going through the same thing advised me that his mechanic advised him that this is a known Ford defect. They are passing these costs onto me - this is so unfair. I have no recourse but to pay this amount since it is my only vehicle.
Initially, the vehicle was taken to a dealership to investigate a pop in the steering column when turned to the left and an acceleration issue causing sputtering during climbs to higher speeds on the freeway. The acceleration issue was addressed and repaired at an out of pocket expense of $720. The steering issue was advised that it was caused from a defect that had prompted a recall that was not made known to the vehicle owner. The dealer ran diagnostics and determined that the vehicle steering programming was to be updated and that all issues would cease. Months later, first of the year, the vehicle was started at the owner's place of employment, proceeded out of parking space to the surprise of no power assisted steering, causing the current direction of the front wheels to guide the vehicle into a parking garage column and dislodging the front right bumper cover at the cover/fender seam. Owner returned vehicle to the park gear, disengaged the ignition, assessed the damage, and once again restarted the vehicle to the additional surprise of working power assisted steering. Owner has experienced this issue for a continuing four months, at random intervals, with seemingly increasingly frequency. Repair estimates are at the $1500. Range and once alerted to the similar experiences of same model owners, believes this is a defect of the recall solution for a defect.
I submitted a complaint on February 2, 2015 in reference to the steering column locking up while driving my car to work. The car was towed to the repair shop and the service technician informed me that the codes were cleared and the car was tested and was driveable. He also told me that I would have to replace the steering column at the cost of $2,600. It was my understanding that after the recall repair was made back in August 2014, that there should be no other issues pertaining to the electronic steering assist or torque sensor module. After doing some research and reading a letter dated July 1, 2014 pertaining to safety recall 14s05 from the office of michael a. Berardi, director of service engineering operations, this letter instructed dealerships to "reprogram the power steering control module if no code was present, replace the torque sensor if code b2278 was present or replace the steering column assembly if code b1342 or b2277 is present". What the reprogramming of the power steering control module actually did was to program the steering column sensor to illuminate the wrench icon on the dashboard to let the driver know that the power steering assist was about to be disabled on the vehicle. This is still a safety issue! this is not a fix! when the vast majority of drivers take their vehicle to the dealership to be repaired, that is what they expect. The sick part of this reprogramming the module is that once this notification is made, the car is inoperable and Ford wants you to bring the truck back to the dealership to have that same steering issue repaired at your cost for $2,600. It is still a safety issue that Ford should have fixed, not reprogrammed your car to notify you that your power steering is about to disable. A recall should be issued to replace the steering columns on all 2008 Ford Escapes that experience this issue. That was a quick fix.
|Problem Category||Number of Problems|
|Power Steering Failed problems||
|Steering Column problems||
|Steering Wheel Vibrate problems||
|Steering Failed problems||
|Lose Power Steering problems||
|Power Steering Light On problems||
|Steering Noise problems||
|Steering Is Tight problems||
|Steering Wheel problems||