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Steering Column Problems of Ford Escape - part 1

Ford Escape owners have reported 167 problems related to steering column (under the steering category).

car image   Steering Column problem of the 2009 Ford Escape 1
Failure Date: 12/14/2017

My vehicle was subject to safety recall 14s05. I am the 2nd owner, and according to Ford the recall repair was completed in 2014(reprogramming the pscm. However, the actual torques sensor in the steering column was not replaced. This morning it went out on me on my way to work while exiting i96 wb in wixom, mi. We had 7 inches of snow fall last night, so road conditions were snowy and icy. When the electronic steering assist went out, the vehicle only had manual steering, which is very difficult to use. As a result, I temporarily lost control of the vehicle, nearly striking another motorist. I then corrected the steering wheel back in the other direction, and ran off the left shoulder of the road into a snow drift. I was not injured, and there was no damage sustained by my vehicle. I was able to get the vehicle out of the snow drift under it's own power, and continued on to work. I am very lucky to be writing this complaint today, I very nearly could have suffered serious injury or death, or injured or killed another motorist. I researched this problem on the internet to try to diagnose, only to find that this is a prominent problem with these vehicles, and that the safety recall had been issued. But as I soon learned, like many, many others, after the initial recall repairs are completed, Ford will no longer do any other remedies for this problem. I find this to be alarming, and unacceptable. As of right now, the condition still exists, and I am trying to get estimates on the repairs. I would like this issue to be investigated thoroughly, and I believe that there is more to this problem than simply reprogramming the pscm. I believe that the steering torque sensor and/or steering column is more likely the problem, and that Ford should fix or replace as necessary.

See all problems of the 2009 Ford Escape.

car image   Steering Column problem of the 2008 Ford Escape 2
Failure Date: 12/10/2017

I noticed a slight vibration in my steering wheel on 12/9/17 while driving at very low speeds due to snowy conditions and today on 12/10/17 power steering loss was felt upon lower speed turns only followed by complete power steering loss by end of hour long round trip on mostly highway followed by back roads until home. It is strange that no recalls come up past or present about this issue since in 2014 Ford did issue a recall for "2008-2011 Ford Escapes, Mercury mariners and 2011-2013 Ford explorers for faulty torque sensors in steering columns that result in loss of electric power steering assist while driving. . . Making the vehicle more difficult to steer, especially at lower speeds. . . Which could result in an increased risk of crash". What can be done about this? is this recall expired or something? recalls should not expire if that is the case! I never received any recalls about this problem that I am aware of. Owners of these vehicles should not be responsible for these repairs! I am contacting Ford next.

See all problems of the 2008 Ford Escape.

car image   Steering Column problem of the 2010 Ford Escape 3
Failure Date: 11/28/2017

Steering capability suddenly malfunctioned. Fortunately, vehicle was parked in driveway. Upon starting engine, steering wheel would not turn without significant effort. In no way would it have been safe to operate vehicle on the road in that condition. The steering column displayed no previous signs of degradation leading up to malfunction.

See all problems of the 2010 Ford Escape.

car image   Steering Column problem of the 2008 Ford Escape 4
Failure Date: 11/17/2017

Recall item #14s05 is not being repaired under this recall and I'm left with no power steering. Came in to dealership on Aug 29th to get recall item looked at - no codes at the time and dealer did 'module reprogram' with no repairs. Recall item then broke and I came in for service on Nov 17th. Code b2278 then came up to replace steering column and the dealer along with Ford denies the repair should be under the recall and I was quoted $1,500. Both Ford and nick mayer Ford let me leave the service depth without the repair. I'm fighting to get this repair done for free as required under the recall. I can send documentation under separate cover.

car image   Steering Column problem of the 2011 Ford Escape 5
Failure Date: 11/08/2017

Failure of power assist suddenly without warning. Fortunately, it happened at low speed as exiting a parking lot. Towed to repair shop (non-Ford) . Error code b2778 indicated with remedy of replace steering column. Appear that the safety problem identified under Ford recall 14s05 is more widespread than the vehicles the recall covered forcing us to pay for this safety fix.

See all problems of the 2011 Ford Escape.

car image   Steering Column problem of the 2009 Ford Escape 6
Failure Date: 10/01/2017

Loss of powering steering in vehicle going 55 mph on a busy highway. No engine lights or safety signals appeared on the dash when this occurred, there was absolutely no warning. Luckily, I was not in a serious accident when the loss of power steering occured and I was able to take the vehicle to the dealership to have it looked at. At this point they said the recall should have fixed everything regarding the electrical powering steering issue, but now that the recall has been closed there is nothing they can do and I am now responsible to have the power steering column replaced. When the vehicle was taken in the recall initially, it took them 2 minutes to complete the check list checking for dtcs and to reprogram the pscm and instrument cluster. The customer information sheet posted with the safety recall bulletin was never give to me even though all dealership service management should have provided a copy to those who only had reprogramming completed on their vehicle.

car image   Steering Column problem of the 2009 Ford Escape 7
Failure Date: 09/20/2017

The contact owns a 2009 Ford Escape. On several occasions, while attempting to drive, the power steering assist ability was lost. As a result, the steering wheel became difficult to maneuver. There were no warning indicators illuminated. The vehicle was taken to akins Ford (220 w may st, winder, GA 30680 (800) 282-7872) where it was diagnosed that the steering column assembly and power steering column needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 14v284000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 131,000.

car image   Steering Column problem of the 2017 Ford Escape 8
Failure Date: 09/20/2017

Steering wheel locked up while driving, twice!! first time my 18 year old daughter was driving on a local road and the wheel just locked up and she couldn't steer the car. My son who was with her told her to put her hazards on and shut the car down and restart the car, that worked but had it towed to dealer as none of us were taking a chance it would happen again. The dealer said something cracked in the steering column and they fixed it. This second time, I had the car, thank god, and while trying to pull out of a parking spot, the wheel was completely frozen, again!!! this is completely unacceptable and I put myself and my daughter at risk every time we get behind the wheel!!!.

car image   Steering Column problem of the 2008 Ford Escape 9
Failure Date: 07/15/2017

My daughter was driving across country from virginia to California and back through texas on highways and back roads. She stopped for gas in texas and when she began driving again she was unable to control the steering,power steering was out. She had to drive back to virginia with no power steering which caused a safety issue. Upon returning to virginia the vehicle was taken to wynne Ford which determined an electric power steering fault and the steering column and the lock module needed to be replaced. We discovered there is a safety recall for this issue. Safety recall 14s05- electric power steering. We were then told her vehicle would not be covered under this recall because only vehicles from the kansas plant would be covered. This is the exact same problem just a different plant and should be covered under the recall.

car image   Steering Column problem of the 2008 Ford Escape 10
Failure Date: 07/02/2017

Tl-the contact owns a 2008 Ford Escape. The contact stated that while the vehicle was in idle the wheel began to turn back and forth independently without any warning light indicator. The vehicle was serviced under NHTSA campaign number:14v284000 (power steering) however the remedy failed to repair the vehicle. The recall repair remedy was done at westlie motor company, located on 500 s broadway st, minot, nd, 58701. Due to the contact out of town during the failure the contact took the vehicle to the local dealer havre Ford located on 1991 2nd Ave, havre, mt, 59501, where it was diagnosed that the steering column had begun to fail, but they could drive the vehicle back home. The contact notified the local dealer westlie motor company once they had returned of the failure that occurred, the dealer stated that it was not likely the same part and even if it was it would be an out of pocket expense so the vehicle was not taken to be diagnosed due to the diagnostic fees. The contact had an independent mechanic diagnose the vehicle for a second opinion, where it was diagnosed that the steering torque sensor had failed. The manufacturer was made aware of the failure and stated that there was no active recalls and for the contact to take it up with her local dealer and no further assistance was made available. I failure mileage was approximately 106,000.


 
car image   Steering Column problem of the 2009 Ford Escape 11
Failure Date: 06/07/2017

Stopped at traffic light on road and power steering went out. Drove home slowly without power steering. Very difficult to steer. Next day power steering would be intermittent. It would go out, I would turn vehicle off then on and some of the times the power steering would be off then on. Ford dealer says I need a new the steering control module with column at a cost of $1,5000.

car image   Steering Column problem of the 2008 Ford Escape 12
Failure Date: 03/29/2017

The contact owns a 2008 Ford Escape. While driving various speeds, the steering wheel became difficult to maneuver. The vehicle was taken to an independent mechanic where it was diagnosed that the electric steering column power assistance failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14v284000 (steering). The manufacturer was not made aware of the failure. The approximate failure mileage was 95,111.

car image   Steering Column problem of the 2011 Ford Escape 13
Failure Date: 03/24/2017

The contact owns a 2011 Ford Escape. While driving 5 mph, the power steering became difficult to turn and the traction control indicator on the instrument panel illuminated. The vehicle was towed to an independent mechanic who diagnosed that the steering column needed to be replaced. The vehicle was repaired. The manufacturer stated that the vehicle was not included in a recall. The failure mileage was 86,662.

car image   Steering Column problem of the 2009 Ford Escape 14
Failure Date: 03/20/2017

The contact owns a 2009 Ford Escape. While driving approximately 45 mph, the steering wheel lost power. As the contact attempted to turn the vehicle, it crashed into a light pole. The power assist indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that the power steering assist torque sensor failed and the steering column needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 83,000.

car image   Steering Column problem of the 2009 Ford Escape 15
Failure Date: 03/17/2017

The contact owns a 2009 Ford Escape. While driving approximately 60 mph, the vehicle lost steering power without warning. The vehicle was taken to an independent mechanic who stated that there was a recall on the failure; however, the dealer stated that there was no recall. The dealer diagnosed and replaced the steering torque sensor in the steering column. The manufacturer was made aware of the failure and stated that there was no recall. The failure mileage was 146,266.

car image   Steering Column problem of the 2008 Ford Escape 16
Failure Date: 03/11/2017

On March 11, 2017 when I got into my vehicle to drive it; the power steering did not work. I slowly drove it to the nearest Ford garage who charged me to inspect it and said it needed a new steering column, cost $1400+ and was under a recall but the recall was no longer available.

car image   Steering Column problem of the 2008 Ford Escape 17
Failure Date: 03/11/2017

The contact owns a 2008 Ford Escape. While driving 25 mph, the vehicle violently shook and the power steering became very difficult to maneuver. The steering warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 156,717.

car image   Steering Column problem of the 2010 Ford Escape 18
Failure Date: 03/08/2017

The contact owns a 2010 Ford Escape. While driving various speeds, the steering wheel seized and became difficult to turn right or left. The vehicle was taken to gurley leep Ford motor dealer, but was not diagnosed due to the diagnostic fee. The contact then took the vehicle to gate chevy world dealer in mishawaka, in where it was diagnosed that the steering wheel column needed to be replaced and the software needed to be updated. The vehicle was not repaired. In 2014, the vehicle was serviced per a NHTSA campaign at gurley leep Ford motor dealer, bend, in. The manufacturer was informed of the failure and stated that the recall had expired. The recall details were not provided. The approximate failure mileage was 190,000.

car image   Steering Column problem of the 2011 Ford Escape 19
Failure Date: 02/28/2017

Complained about steering column for 2011 Ford Escape . I keep tell page Ford in az . About my problem with steeing column . They not will to help the customer about there problem with vehicle . It hard to driver I kept tell them it hard to driver .

car image   Steering Column problem of the 2008 Ford Escape 20
Failure Date: 02/27/2017

Ford had recall 14s05 back in October of 2014. It was for the torque sensor on the steering column. If the part was already not working they had to replace the hardware. They said if it was not a software fix would do it. We had that done. Now 24k miles later the exact part has gone out and Ford is saying they will not replace it. I have to pay for it. That makes no sense. It went out on my back out of a driveway. If it had gone out while I was driving I would have wrecked. How can they not stand behind a recall like that? how is that possibly legal?.

car image   Steering Column problem of the 2008 Ford Escape 21
Failure Date: 02/18/2017

The contact owns a 2008 Ford Escape. While making a right turn, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn. The dealer diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed that the vehicle was previously repaired with a software update per NHTSA campaign number: 14v284000 (steering). Although the software update was performed, the failure still occurred. The failure mileage was 140,000.

car image   Steering Column problem of the 2010 Ford Escape 22
Failure Date: 02/18/2017

The contact owns a 2010 Ford Escape. While operating the vehicle, the steering column started to vibrate. The next day, after starting the engine, the power steering malfunctioned and the steering wheel was very difficult to turn. The cause of the failure was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 85,000.

car image   Steering Column problem of the 2010 Ford Escape 23
Failure Date: 02/12/2017

Tl- the contact owns a 2010 Ford Escape. The contact stated that the vehicle experienced a loss of power steering while the vehicle was operated 45 mph. The failure occurred without warning. The vehicle taken to the contact's residence. The vehicle was also brought to the dealer where it was diagnosed the steering column and housing was defective and needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 104060. Kh.

car image   Steering Column problem of the 2008 Ford Escape 24
Failure Date: 01/31/2017

The contact owns a 2008 Ford Escape. While driving various speeds, the steering wheel shook violently. The contact received a recall notification for NHTSA campaign number: 14v284000 (steering). The dealer reprogrammed the pscm and ic to the latest level, but the failure persisted. The vehicle was taken to the dealer again where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 121,688.

car image   Steering Column problem of the 2010 Ford Escape 25
Failure Date: 12/20/2016

I had my car programming updated and just recently, my power steering went completely out which is causing me to need my whole steering column replaced. I contacted Ford, however, they stated since they "closed" recall 14s05, they would not cover the damages. My car has been in the shop for a week now as I battle with Ford. Ford and sterling mccall are rude and will need assist with this issue as the recall repair has failed the 1st time and now the power steering will need to be replaced. I was in motion with my 6 month old daughter when the steering when out, but luckily we were able to avoid an accident.