Ford Explorer owners have reported 41 problems related to headlights (under the exterior lighting category).
The headlights on my 2014 Ford Explorer sport do not safely light up the road at night on a road with no street lights. The low beams project a black line from left to right approximately 6 inches above the dashboard. There is also no light on either side of the vehicle when making a right or left turn. Last week I almost ran into a ditch because I did not have enough light to see the road. I spoke to my Ford dealer and they responded they know of the problem but Ford has not sent out a maintenance bulletin or a recall. I called Ford customer service and they responded they would make note of this issue and would use it to enhance next years model. I responded that they need to fix this years model. The headlights this year (2014) are new. They use a projector system which is not working. I believe this is a major safety concern and a recall should be issued to convert the new lights back to the old style lights.
See all problems of the 2014 Ford Explorer.
Tl-the contact owns a 1998 Ford Explorer. The contact stated that the high beams warning light illuminated continuously even after the engine was shut off. The failure recurred whenever the engine was started. The vehicle was taken to an independent mechanic for diagnosis. The technician diagnosed that the headlight module needed to be replaced. The vehicle had not been repaired. The manufacturer was notified of the issue. The failure mileage was unavailable. Pam.
See all problems of the 1998 Ford Explorer.
This is just a formal complaint to hopefully avoid accidents: headlights on most new vehicles are dangerous. They do not project, if you face a garage, there is a distinct line where above this line there is no extra light and below the line is where the headlights shine. When going up and down hills you can see about 3 feet in front of you and no further. It is just as dangerous around curves. You can't read street signs and it would be hard to see deere standing on the side of the road. I had my headlights adjusted up by the dealership and everyone flashed their brights at me so I had to have them turned back down. Miy husband has a new Hyundai, everyone is flashing their brights at him and they are not on. My daughter-in-law who has a chevy said the same thing and she drives with her brights on as much as she possibly can since the low beam is so horrible. Take a test drive in the country on hills and curves at night you'll see just how dangerous these light truly are.
The 1997 Ford Explorer 4d eddie bauer edition has a computer controlled message center. The message center controls among other things the vehicle headlights and fog lamps. The light out module (lom) also known as the indicator warning system control is located inside the message center console and runs "hot" in temperature because of a flawed design. The current design leads to internal electrical system failures that result in a loss of the low beam headlights. The system is designed to notify the driver of a headlight or lamp failure, etc, however, the failure of the notification system causes the low beam headlights (and fog lamps as they are on the same circuit) to fail. On June 25, 2014, the second failure of the system occurred (we are the original owners and have previously replaced the indicator warning system control or light out module (lom) at great expense). Ford motor company must recall the 1997 Ford Explorer eddie bauer edition and any other like designed Ford product with a light out module (lom) that fails leaving the driver without low beams and no means of fixing the said defect without an authorized Ford dealer's repair (at great expense) that is life threatening in the interim. Such repairs are not possible if on an extended trip in rural settings. The absence of low beam headlights after sunset and before sunrise is life threatening and unacceptable to the occupants of a 1997 Ford Explorer as well as to pedestrians and other vehicles who cannot see the Ford Explorer operating without headlights. The corrective solution needs a venting system such that the message center does not continually melt the indicator warning system control or light out module (lom). Thank you for your service and for your prompt attention to this defect requiring a corrective recall.
See all problems of the 1997 Ford Explorer.
The headlights on the 2014 Ford Explorer do not illuminate the road when turning, esp to the right. The driver turns into darkness. Therefore if you are turning right at night, the driver can not determine if a pedestrian is in a crosswalk or if the lane he/she is turning into is obstructed or compromised in any way. This has been a problem with this vehicle since I got it but I was able to limit my night time driving until recently. Now I have come to realize how dangerous the inability to see into the turns you are making is. In October 2015, I was turning right on to a busy state highway at night. Because the headlights do not illuminate the road through the turn, I could not see where my lane was, overestimated the distance and then realized as I straightened the vehicle that I was in the lane of oncoming traffic traveling at 60 mph from a distance of about 1/4 mile! if I had not quickly moved into the correct lane, many people could have been injured or killed. This incident prompted me to realize how dangerous these headlights are and to formally report the problem here and to the Ford CO. After this incident,I took my Explorer to my Ford dealer who checked the headlights and told me that there was an "engineering/design flaw" that the service department could not fix. I then filed a safety complaint with the Ford CO. A representative called me within 48 hrs. She explained that she had talked to my Ford service department who told her that there was a headlight illumination problem. She also stated that as of this time, Ford considers the headlights to be working within acceptable level. She stated that I needed to file a complaint here and that Ford would not consider this a problem until enough people file complaints through your agency and the Ford CO. . I am fearful that I will injure or kill someone before this is remedied.
Headlight bulb and plastic connector have melted at the connection.
See all problems of the 2013 Ford Explorer.
Headlights don't illuminate far enough in front of vehicle and aim down into the road. When making a turn the headlights do not reflect to the edges of the road limiting your vision. We have to stop when making a turn to point the headlights in the direction we want to go because there is no side vision. These headlights are not safe to drive with at night. It's like driving with two flashlights for headlights! this has limited our driving at night. We have been to the dealership to try to resolve this and since found out that there have been numerous complaints for the past two years! will you please contact me and let me know how Ford plans to resolve this safety hazard.
2013 Ford Explorer. Consumer writes in regards to headlights do not illuminate far enough in front of the vehicle and aim down into the road. The dealer informed the consumer, it was a design feature, and there was nothing to fix.
Tl-the contact owns a 2013 Ford Explorer. The contact stated while driving various speeds, the headlights failed. The failure recurred numerous times. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 23,000. Tw.
When driving on rural unlit roads, the headlights at times light up less than 3 vehicle lengths and or blind oncoming drivers when using low beams. The issue appears to be associated with the recent headlight design which uses a "projector style" lens incorporating a "high beam" bulb and a shutter to create the low beam by cutting off the top portion of the beam. There is "no" light above the cut-off line so when driving down an undulation and/ or during braking, the light beam aims down relative to the road. When going up an undulation, the beam cut-off moves up and shines the uncut-off beam into the eyes of oncoming drivers. Additionally, the headlights have no light onto the shoulder above headlight height so roadside traffic control signs and pedestrians are not illuminated. Situation has been observed by dealership salesman and technician who expressed disbelief. Dealership management and manufacturer customer assistance center have advised condition is "normal and acceptable" even though they have not observed the condition and have refused to do so. No service actions are to be performed per the technical hotline. Other conditions presented by this design are also present creating additional lesser issues. Condition is ongoing since first being observed on first night drive.
The contact owns a 2013 Ford Explorer. The contact stated that the head lights were not adequately designed. When driving with the headlights illuminated, the contact was not able to see any objects through the top portion of the windshield. The contact was concerned about the possible safety hazard of the failure. The manufacturer was made aware of the failure. The failure mileage was 12,300.
Headlights do not provide sufficient lighting of the road. It feels like someone has painted black paint on 1/2 of the windshield. On a two lane unlit road the car is unsafe. The lights light up only half way up a street or stop sign and less than that if going downhill. The car has been in the dealership 1 time and the lights have been adjusted as much as possible. The service manager said he drove one and had to stop overnight because it was so bad. This car is not safe to drive at night on a two lane unlit road.
May 20, approximately 03:30am, while driving about 35mph to work in the dark with head lights on; headlights unexpectedly turned off. Luckily that section of the street, had street lights working properly; but, I was approaching an unlit stretch of winding road with a 45mph speed limit. This could have become very dangerous. (dashboard lights were not affected. ) turning the normal headlight switch did not seem to fix the problem. I tried the bright light function, which is part of the turn signal lever. They did not come on at first; however when jiggling the "turn signal lever," I noticed a "looseness in the lever, at the base where it connects to the steering column. " wiggling it, turned the head lights back on, temporarily; but, wiggling from vibration in traffic caused them to turn "off" again. The turn signal lever on the 1998 Ford Explorer is used to control the "bright lights" and also controls windshield wipers. I am not certain; but, I believe I had the turn signal lever assembly repaired several years ago by a Ford dealer in san diego. . . Neither of the dealers I used to have service my vehicle are still in business. I believe the problem with the turn signal lever at that time, had to do with the wipers cutting off unexpectedly; and, eventually, not working all together. First: is this something the government should investigate "before" having the vehicle repaired? second: should Ford be the one investigating this problem? third: should Ford replace the turn lever assembly and provide the labor at their expense? . . . On a personal note, after working for the same company for 12 years and being a workaholic, I just got laid off last week. This expense is definitely going to cost several hundred dollars in parts and labor, when I can least afford it. At this time, I can rule out trying to apply for a night job.
The contact owns a 2011 Ford Explorer. The contact stated that the illumination of the headlights was extremely dim. The vehicle was taken to the dealer where they advised the contact that they would adjust the lights. The vehicle was repaired for the adjustment of the headlights. The same failure recurred soon after the adjustment. The manufacturer was contacted and they offered no assistance. The failure mileage was 5. The VIN was unavailable.
See all problems of the 2011 Ford Explorer.
8 days after new vehicle was purchased, I was pulled over by the sheriff for no taillights. The vehicle was later taken into the dealer for repair and they said the fuse was blown and they replaced the 15amp fuse to the Smart junction box. About 50 miles later, a highway patrol drove by and announced on the speaker system to turn on the headlights. I checked and my headlights were on, so I pulled over and noticed the taillights were out again. The next day, the car was serviced a second time and they said they replaced the burned out fuse again and did an extended road test and put 130 miles on the car and said the taillights are working fine. After 5 days of being with the dealer service, we picked up the vehicle, the taillights went out again after 100 miles. We will be in contact with the dealer. . .
See all problems of the 2010 Ford Explorer.
The contact owns a 1999 Ford Explorer. While driving approximately 60 mph at night, the headlights failed for ten seconds before returning to normal. The contact notified the dealer, but they could not duplicate the failure. The failure and current mileages were 110,493. Updated 02-25-08
See all problems of the 1999 Ford Explorer.
This applies to all of the newer cars, trucks etc. I don't know what the new headlights are called, but they are bright white or bluish in tint. I have experienced many times where the oncoming cars with these light blind me to the point I can't see the road in front of me. I don't know what can be done since more and more people have these lights and us them in conjunction with fog lights. Please look into this matter, I can't be the only person with the same issue. Thank you
See all problems of the 2006 Ford Explorer.
The contact owns a 2008 Ford Explorer. While driving at any speed, the headlights were shining sideways instead of forward. The failure resulted in poor lighting. The dealer is aware of the failure. The VIN was unknown. The current mileage was 1,030 and failure mileage was 120. The consumer stated the was very low intensity when the high beams were on. Updated 12/31/07.
See all problems of the 2008 Ford Explorer.
The headlights/turn signal failsedto work intermittently. Dealership was notified, but did not resolve the problem.
Headlights suddenly stopped working. Side markers and turn signals still work, as do hi-beams when in flash/passing mode. I have replaced the headlight switch, but they still don't work.
Headlights go off unexpectedly while driving. Action to be taken is to have the dealer inspect and repair.
While driving at night at 70 mph headlights fail due to defective switch in steering column.
While driving at night headlights went out. I was able to stop safely only by other vehicle lights. Possible problem with auto lamp switch in vehicle. After vehicle sat for a while lights came back on. Very difficult to find dash switch and turn on lights while driving in the dark at 65 mph. Mr.
The headlights are dim and do not put out adequate lighting, the consumer feels there is not enough voltage from the headlight to the bulb, the consumer has replaced the bulbs twice with white higher watt bulbs but there was no difference it was worse, the third set of bulbs were the blue halogen bulbs but when they were installed they were dark blue and the consumer could see nothing.
See all problems of the 2001 Ford Explorer.
While driving, headlights tend to be dim, making it difficult to view front of vehicle, mechanic has adjusted headlights twice; however, headlights tend to set back in dim mode.
See all problems of the 2002 Ford Explorer.
|Problem Category||Number of Problems|
|Turn Signal Switch problems||
|Exterior Lighting problems||
|Brake Light problems||
|Turn Signal problems||
|Brake Light Switch problems||
|Tail Light problems||
|Turn Signal Flasher Unit problems||
|Hazard Flashing Warning Light Switch problems||
|Headlight Switch problems||