GMC Acadia owners have reported 5 problems related to hatchback/liftgate (under the structure category).
The contact owns a 2007 GMC Acadia. The vehicle was taken to the dealer to be repaired for a recall pertaining to the liftgate, support struts, and reprogramming of the computer. After the repair, the ability to automatically close the liftgate was inoperable because the motor stopped working. The manufacturer was notified of the failure. The vehicle was not repaired. The VIN was invalid. The approximate failure mileage was 125,000.
See all problems of the 2007 GMC Acadia.
The contact owns a 2014 GMC Acadia. The contact stated that the liftgate failed to remain open without warning. The vehicle was taken to the dealer where it was diagnosed that the liftgate actuator motor control software needed to be updated. The contact's child suffered a minor head injury that required medical attention. The manufacturer was notified of the failure. The contact referenced NHTSA campaign number: 15v415000 (structure); however, the VIN was not included. The failure mileage was approximately 40,147.
See all problems of the 2014 GMC Acadia.
The contact owns a 2009 GMC Acadia. The contact stated that the power liftgate was enagged and placed in an upward position when it abruptly closed onto the contact's head. The contact sustained a bump on the head that resulted in minor headaches. There was no medical attention required. The VIN was included in NHTSA campaign number: 15v415000 (structure) however, the part needed to perform the repair was unavailable. The manufacturer was not notified of the failure. The approximate failure mileage was 142,000. The VIN was unavailable.
See all problems of the 2009 GMC Acadia.
The contact owns a 2009 GMC Acadia. While the vehicle was parked an occupant was standing underneath the lift gate and the door suddenly began to close on its own. The occupant sustained scratches to her hand and was able to avoid being struck. The contact stated there was a safety feature for the lift gate to open automatically if something was underneath it while it was closing but it did not function. The contact also stated when the lift gate opened halfway it automatically began to close. The failure occurred constantly. The vehicle was not taken to a dealer for diagnostic testing. The approximate failure mileage was 30,894.
I opened my tailgage today, 12/13/09, to put some items into my trunk. I leaned in to get them situated & secure when suddenly the liftgate slammed down on my lower back, trapping me against the inside of my trunk. I was unable to lift the gate and had to slither out onto the ground, at which point the liftgate completely closed. I reopened the liftgate, unsure of what had happened, and woosh! it slammed shut again. The liftgate will not stay up, and clearly the sensors that are supposed to detect objects impeding it's closure are not working. I have two small children who often get items out of the trunk - such as jackets or umbrellas - and if this had happened to them, it would have been their head or neck that got caught. I brought the car into lehmer's GMC in concord CA this morning after visiting the doctor who looked at my swollen lower back. They told me since I wished to file a claim with GMC -- not for compensation, simply to have official written notice that this is a dangerous occurrence -- that they would not repair the liftgate and would have to give it back to me still damaged and dangerous. I'm quite surprised that they would return a potentially dangerous vehicle to a customer. My lower back is currently swollen and sore. I've called my doctor's office to request an appointment for tomorrow morning when they open and I will be taking the car into concord GMC for service.