Front Suspension Coil Spring problems of the 2013 Hyundai Sonata

I received a letter from Hyundai extending the warranty for the front coil springs for 2011-2014 Sonatas as well as 2012-2016 elantras; note they did not refer to it as a "recall" and there is no date on the letter. I followed the instructions on how to file a claim if I had already repaired my vehicle. I submitted the document per their website and since then they have repeatedly requested additional information to delay payment for a "known defective item". Initial document submitted "paid in full" invoice showing mileage of 39,623 at time of repair. Additional documents submitted; copy of bank statement & front of check showing payment cleared and current mileage 6 months later. They also wanted proof of registration which is not relevant. Today 6/20/19 they requested I provide a copy of the "back of the check" again which is not relevant with the documents I have provided. This is a deliberate attempt to avoid their responsibility for a "known defect". How many other consumers are being forced to jump throuh hoops and how many have made the repairs and no longer own their vehicles and not being reimbursed for paid repairs. How many crashes occurred as a result of a broken spring or tires destroyed? what about personal injuries? I believe the ntsb should request specifics from Hyundai and feel free to use my name. If needed I have copies and emails of my contact with Hyundai. (xxxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Tl the contact owns a 2013 Hyundai Sonata. While the vehicle was undergoing routine maintenance by an independent mechanic, the contact was advised that the front passenger side coil spring fractured. The vehicle was not repaired. The dealer and manufacturer were not contacted. The failure mileage was 105,209.

The coil spring on the front driver side strut broke causing the spring to slide down over the strut and immediately striking the driver side front tire while traveling at highway speed 55mph. The front tire was cut completely off of the wheel on the inside making steering very difficult.

Front passenger side coil spring broke, but luckily didn't puncture the tire. Local street, while driving.

The contact owns a 2013 Hyundai Sonata. The contact stated that there was a rattling noise underneath the vehicle. The contact took the vehicle to the dealer where it was diagnosed that the front driver side coil spring was fractured and needed to be replaced. The dealer informed the contact that the part for the repair was being ordered and the vehicle was still able to be driven. Six days later, while driving approximately 25 mph, a sudden loud crunch noise occurred and the driver side front end of the vehicle dropped. The vehicle was towed. The dealer diagnosed that the front driver side coil spring had detached. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The VIN was unknown. The approximate failure mileage was 102,000.

While driving, the front coil spring fractured, which resulted in the broken coil puncturing the tire. This occurred on a winding country road around a hairpin turn at 6pm in the evening. Howard county police were called until a tow truck arrived due to the danger presented by the road. Automotive technicians confirmed this was the cause of the damaged tire. There was a previous recall on 2011 Hyundai Sonatas and elantras for this exact problem (recall 15v629000).

Vehicle has 70000 miles. Both front coil springs are broken due to corrosion. Found on inspection at dealership. Very premature failure . If not found could have led to tire puncture and possible accident.