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Rear Suspension Shock Absorber Problems of Jeep Grand Cherokee



Jeep Grand Cherokee owners have reported 13 problems related to rear suspension shock absorber (under the suspension category).

car image   Rear Suspension Shock Absorber problem of the 2014 Jeep Grand Cherokee 1
Failure Date: 09/18/2014

Tl-the contact owns a 2014 Jeep cherokee. The contact received a notification of NHTSA campaign number: 14v392000 ( suspension:rear:shock absorber). The vehicle was taken to an authorized dealer, who inspected the vehicle in regards to the recall. The technician informed that both rear shocks would need to be replaced however, the parts needed were unavailable to service the vehicle under the recall. The dealer was unable to provide an expected date for the part to become available. The manufacturer was notified of the problem. The approximate failure mileage was 200. Js.

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car image   Rear Suspension Shock Absorber problem of the 2012 Jeep Grand Cherokee 2
Failure Date: 10/07/2013

My car makes a terrible noise on suspension, first started on the back of the car, I`ve send it to a local Jeep dealer to repair it on warranty and after 4 visits they change my shock absorbers (rear), right after that, the noise disappeared for a couple of days and return again, I went again to the dealer, they refused to change it again and set up a meeting with Jeep local warranty manager in pr, their representative drove the car along with me, heard the noise and said, there was nothing they could do, because this was a problem with all Jeep cars from that year (2012) and there was no way to fix it (it might have a recall someday) but I should keep it that way since there were no risk. Then he authorized (after I insist) to change it again the shock absorbers (rear), this time the noise was gone for 2 weeks and came back again. The noise returned again louder, it seems my front and back wheels are loose and I hear a noise on the front of the car (and felt on the steering wheel like something was loose) every time I hit the brakes. On April-2014 I called again Jeep representative in pr and explained all that was happening, he then set up another service on Chrysler/Jeep dealer puerto rico and on 04/21/2014 the dealer representative took my car for repair and said they changed again the shock absorbers (rear) for the third time and also changed another piece to fix the front noise. Again for 2 weeks the rear noise disappeared and now returned louder and also on the front of the car makes a snap noise every time I start the car and sometimes when I make turns (left and right). My warranty expires on 28/Feb/2015 and it seems Chrysler/Jeep is just pushing it until I hit this date and no longer be responsible for the repair. I`m afraid for my family`s security since we use this car on daily basis on freeways here in pr for our commute.

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car image   Rear Suspension Shock Absorber problem of the 2003 Jeep Grand Cherokee 3
Failure Date: 11/29/2007

Multiple. Purchased vehicle brand new with less than 9 miles. Vehicle has required over $6,000 in repairs ranging from power window motors, electrical issues, brakes on many occasions, fuel system problems, and problems with shock absorber durability. Vehicle is 5 years old with less than 80,000 miles.

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car image   Rear Suspension Shock Absorber problem of the 2000 Jeep Grand Cherokee 4
Failure Date: 08/14/2006

Replacement of brake rotors/pads & shock problems.

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car image   Rear Suspension Shock Absorber problem of the 2002 Jeep Grand Cherokee 5
Failure Date: 06/16/2005

The cooling fan blade just broke while stopped at a light. It made the car thump I thought someone hit us but the fan blades broke the fan shrode and put dents all in the radiator and broke the fan guard. This vechile has had many of the same problems due to the electrical system. We lease the Jeep and have put $$$ in it because they would not take it back as a lemon with in the 2 years. I still hear a beep coming from under the dash that Jeep never found the problem or fixed it. I just had the fan relay changed because it went out. With in the first 2 years I had it in the shop for a variety of electrical problems I have all the paper work. I am afraid the Jeep will catch on fire or cause an accident. I've also checked many other things that were issues with the Jeep. Leaking shocks and transmission pan and emissions is now leaking. The check engine light stays on and every time I get it checked it's a different problem. I'm out of my warranty now but there have been so many different things wrong. The dealer replaced 2 of 4 leaking shocks they left the transmission pan loose when they replaced a part in the transmission. This Jeep is unsafe for the road it has lost power in the past while traveling so they replaced the battery twice with in a month.

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car image   Rear Suspension Shock Absorber problem of the 2002 Jeep Grand Cherokee 6
Failure Date: 03/23/2004

Electrical problems, check engine light, beep under dash, dome lights coming on, radio goes off, all dash lights(abs, brake,etc. ). Transmission problems 3 times in shop for slipping and leaking seals. Leaking at pan, output seal and, drive train they changed seals and 1 month later output seal was leaking again. Govern assembly was replaced 8/3/03 along with solenoid, transduce. Faulty batteries. Shocks all leaking but they replaced 1 front 1 back.


car image   Rear Suspension Shock Absorber problem of the 2001 Jeep Grand Cherokee 7
Failure Date: 11/14/2003

The consumer had the vehicle in the shop almost 10 times for repairs. The consumer argued that the power steering was out of order and she was unable to steer the vehicle in reverse. The vehicle had experienced other problems such as the drive pinion, heating pads, brake rotors, calipers, pads, power steering pump, the rear shock absorbers and rear sway bar links. The dealer was contacted about the problems no help was offered. It had appeared that there had been a recall issued for the Grand Cherokees built only from Nov 22- Dec 5 2000 for the power steering and the consumer missed it by a month, but the vehicle experienced the same problem as the recall that was issued. The consumer was very dissatisfied with the dealership. The vehicle also experienced three tire blowouts. The consumer was told the problem was caused by the gear box, there was a recall regarding the issue, however the consumers vehicle was not included in the recall. The front pinion seal leaked.

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car image   Rear Suspension Shock Absorber problem of the 2002 Jeep Grand Cherokee 8
Failure Date: 07/10/2003

While traveling on the highway and without prior warning shock absorber were leaking fluid.

car image   Rear Suspension Shock Absorber problem of the 1999 Jeep Grand Cherokee 9
Failure Date: 07/01/2003

Broken window motor, seat belt mounting bolts, leaking rear shock absorbers, etc. . . The consumer felt Jeep should fix the outstanding problems with the axles and the transmission and give a warranty for the power train. The vehicle experienced a noise while in motion. Also the broken window lift leaked, the rear absorbers failed, the rear passenger window leaked air, the seat belt mounting bolts failed,and a potential fire hazard on the manifold debris shield, the brake pedal pulsated wildly(front were rotors turned), the passenger window had stuck shut, the exterior mirror had broken off, and the transmission slammed into reverse. There was a buzz in the rear which had progressed to a howl. Refer to odi# 10027025.

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car image   Rear Suspension Shock Absorber problem of the 1999 Jeep Grand Cherokee 10
Failure Date: 06/21/2003

Front and rear shock absorbers fail and leak fluids requiring replacment. First incident, front an rear shocks replaced at 36000 miles. At 54,000 miles the same problem happened again. Chrysler admitted on the phone that they had problems with the shocks. Chrysler refuses to replace defective shocks. Ride and handling are affected negatively.

car image   Rear Suspension Shock Absorber problem of the 2001 Jeep Grand Cherokee 11
Failure Date: 07/08/2002

While driving, consumer applied brakes and without warning brakes made noise and skipped. The rear axle seals were leaking. Left front out side mirror was loose. The right front window rattles. The rear hatch light was inoperable. The brakes pulsated and the rotors were resurfaced. Shock absorber makes noise when hitting slight bumps. The vehicle rattle in front at 15-30 mph. The front tires were wearing out due to misalignment. The vehicle was hard to start after warmed up.

car image   Rear Suspension Shock Absorber problem of the 2000 Jeep Grand Cherokee 12
Failure Date: 10/31/2001

Steering column vibrates severly when attempting to apply brakes and traveling at speeds above 65 mph, dealership has examined vehicle, and has failed to remedy problem by replacing brake pads and rotors. Dealer recommended replacing rotors, which were warped, and also the brake pads, consumer refused, also left front and rear shock absorbers were leaking, which were replaced.

car image   Rear Suspension Shock Absorber problem of the 1997 Jeep Grand Cherokee 13
Failure Date: 03/06/1998

Rear shocks failed.

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