Mercedes Benz E Class owners have reported 28 problems related to front suspension coil spring (under the suspension category). The most recently reported issues are listed below.
While driving, heard a rattling sound from the front end of the car. Short while later, started to proceed from a stop and the front passenger side suspension coil spring came off the car and exited out the wheel well with a big bang and rolled down the street about 75 feet.
See all problems of the 1997 Mercedes Benz E Class.
I own a 1999 Mercedes Benz e55 amg (w210). After parking the car while grocery shopping, I returned and found the front of the vehicle much lower than normal. Upon further inspection, the driver's side front coil spring and two other parts were found lying under the vehicle. I moved the vehicle slightly to look for additional broken parts and was able to drive home at 15 mph, making only very minor turns (for approximately 1/4 mile). Upon inspection with the wheel off, the upper spring perch had become almost completely separated from the frame rail, severed the abs sensor wire (which caused several warning codes related to the abs, bas and esp braking systems), and had also chipped the inner rim of the wheel and put a very large slash near the bead of the tire. I had just inspected the passenger side the week prior while changing a flat tire, and witnessed no corrosion/rust whatsoever. Vehicle has 90,000 miles, has not been driven in the winter, and the only rust on the vehicle is where the spring perch tore away from the frame rail. The rest of the car, body and undercarriage, is rust free. I contacted my local Mercedes Benz dealer and was offered no help, and strongly discouraged against there being anything that would be done for me, as if they were reading a script relating to the age of the car and location/climate. I immediately contacted mb USA, who is currently investigating the claim.
See all problems of the 1999 Mercedes Benz E Class.
On April 27, 2008 my car's front left side spring failed when driving back home at a speed of 30 mph. If I had been driving on the freeway, I may have lost control and got into an accident. When the perch ripped off, it sounds like my wheel came off. The steering was jammed and I pulled over to the shoulder and found the spring on the pavement. On may 3, 2008 I drove to nearest auto shop which is about 2 miles away and paid $80 for an initial check up and they found out that they couldn't fix it. The spring perch rusted away and broke. I complained with Mercedes Benz USA and I did not get any answer from them. It's been in my garage for five months.
Spring perch failed, causing left front spring to brake and collapse onto tire. . Fortunately the car was stopped at the time of the failure.
See all problems of the 2000 Mercedes Benz E Class.
Mr. Gary bound Mercedes Benz 3 paragon montvale NJ 07645 dear mr. Bound, I would like to request your assistance on a very troubling matter. I have 1997 mercedes e 420, , (it has 81,000 miles) which recently developed a serious driving safety issue, more precisely a lack of steering control. I was so alarmed by the handling; I took my vehicle to the closest repair shop for an analysis of the problem. (I didn't feel safe driving the vehicle the extra distance to a mb dealer). After a quick examination they told me that the coil spring tower had become detached from the frame. They said the repair was possibly in the thousands of dollars range. They also told me they had seen this problem many times, particularly with the e series. According to them it has to do with the type of steel used, the welds, and an unusual amount of extraordinary metal fatigue regardless of miles or age of vehicle. They also informed me that Mercedes Benz was aware of this issue, and mb was considering absorbing the costs of these repairs, even though this issue has occurred after the warranty has expired. I also understand that NHTSA is so concerned about a pattern of these failures that they are urging an official recall. But understandably mb would prefer not to deal with an official recall. Now obviously I'm concerned about my safety, as well as getting a quality repair to the vehicle ASAP-- without paying thousands of dollars for this to be resolved out of my pocket. . I was given your name by a man named mitch carr, of mitch?s auto service in kensington maryland. As you may be aware he specializes in mercedes repairs. He explained that you had first hand knowledge of this problem; apparently either you or your staff have visited his shop to see mercedes vehicles with this problem. Mark slimp, mslimp@aarp. Org.
On a 1997 mercedes e300d, the right front spring perch is corroding consistent with the manner described in complaint pe07021.
The contact owns a 1999 Mercedes Benz E Class. On August 27, 2007, while driving 10 mph, the contact heard a loud clunking noise coming from the vehicle. He decelerated and noticed that the driver side hood appeared lower to the ground than the passenger side. He pulled over and noticed a coil spring rolling across the road. The vehicle was towed. He stated that he did not drive over anything that may have caused the failure. The dealer stated that the front spring perch mount was rusted and sheared off of the vehicle. The vehicle is not under warranty and has not been repaired. The current and failure mileages were 120,000.
Front spring support failed on 2000 mercedes e300 while driving on the highway. The coil spring was ejected and could have punctured the front tire. Cause was determined to be a rust at the weld points for the upper constraint for the front coil spring.
1998 Mercedes Benz e-320, speed <15 mph had the front drivers side coil spring ejected and housing completely separated from the vehicle making the front end drop down onto driver's side front tire without warning. The impingement of the body onto the tire and wheel and/or the spring itself precluded any steering control. The coil spring mount or "saddle" had separated from the welded point to the frame of the vehicle. Mercedes offerred to pay 25% of the repair fee due to excellent service history. We repeatedly requested a team from mercedes to inspect the vehicle because this vehicle would be ideal to investigate as no other complicating crash had occurred. They refused this. My wife authorized the repair but indicated that we wanted all parts to be saved for further investigation by the NHTSA. The next day, the service manager reported that mercedes now offerred to pay 50% of repair cost but required a "waiver" be signed to "hold harmless" mercedes from any further problems or damages incurred with this part of the vehicle. We refused to sign any waiver as it is our expectation that the repair be completed in a manner to ensure the vehicle's future safety. We contacted the body shop with the plan to inform mercedes that we would be towing the vehicle to another shop for further inspection/ repair. We were informed the repair had already been compelted and that the car was now at the dealership for allignment but old parts were saved for us. Mercedes never informed us of any open investigation regarding this vehicle even when directly asked this question. We anticipate the repair to exceed $1,000 plus towing. I disagree with information provided by mercedes in earlier investigations indicating that this failure would not result in a loss of control of the vehicle. I completely lost all ability to steer the vehicle and was only able to stop without crashing because it occurred at low speed with no other vehicles or objects around me.
See all problems of the 1998 Mercedes Benz E Class.
I stopped the car a few minuts ago when the right front spring perch broke. Fortunately, I was not driving otherwise I could possibly injured or dead.
See all problems of the 1996 Mercedes Benz E Class.
Driving straight at about 25 mph when the left front spring perch broke. I was able to stop car with no injury or damage to the car.
The main suspension spring from my right front tire fell out on the garage floor and the car came down on the tire. Two minutes before the car was being driving on the road at 60 mph and had it occurred two minutes earlier someone would have been killed. The poor design by mb caused excess rust and failure in the 1998 mb e320.
Purchased a used 1999 Mercedes Benz e300 turbo diesel end of Feb 2006 with 92,494 miles from a Jaguar/Land Rover dealer. Traded in a 1985 Mercedes Benz 300 turbo diesel. Brought car to the mechanic that does all my work to have all fluids changed and the car checked. Mechanic called to recommend I not drive the car until the left front spring cap was replaced. I visited the mechanic and viewed the left front spring cap. When the mechanic put his finger on the left front spring cap his finger nail chipped off flakes of metal it was enough to convince me not to drive the car until it was repaired. My concern was that the left front wheel would come off and caused a serious accident including possible deaths if the spring cap parted and the spring came off at highway speeds. I paid my mechanic to install a new front spring cap to prevent a failure. I did not bring this to the Jaguar/Land Rover's dealer or Mercedes Benz's attention because to my knowledge the car was not under warranty and I needed the car repaired so I could use it. Latter review of the Mercedes Benz club of America web site forums showed that this is a common problem with the e300/320 Mercedes Benz as the body is the same (mercedes body designation is w210).
: the contact stated while the vehicle was parked in the garage, the front passenger side coil spring fell off. The vehicle has not been seen by a mechanic.
: the contact stated while driving 55 mph on normal road conditions, the vehicle's front end started shaking. The problem was getting worst. The vehicle was taken to an independent repair shop for inspection who notified the perch, which supported the coils springs, were separated from the structure. The manufacturer referred the contact to a dealership who acknowledged the defect and notified the cost would be covered by the contact.
1998 Mercedes Benz e300d 4 door sedan. Driver side spring perch is rusted and peeling off due to manufacturing defect. Car is dangerous to drive the way it is due to this manufacturing defect. . Read more...
While driving at 35 mph down a small hill the front passenger spring mount (perch) on my 1997 e 300 diesel (w210) broke off causing the coil spring to fall off of the car. This was an unbelievably dangerous occurrance and luckily it did not happen when I was going 65 mph. I have brought the car my autobody shop and we are still working on who will cover the cost of my repairs (insurance or mb).
Spring perch is cheaply welded to the wheel well on the mercedes 210 chassis (1997 e420). All other cards have it attached to a solid bar. Mercedes welded it to very thin sheet metal which mercedes knows has been failing at an alarming rate (dealer admitted this to me - they see this problem every week). 18 inch long suspension spring popped out of my car while moving. I could have been killed as car is uncontrollable after suspension gives out. Inexcusable design flaw that mercedes knows is a daily problem for anyone with the 210 chassis (and the heavier engines (420, 430 etc. ) where there is additional weight on the front suspension). Service rep at dealer even told me that he has seen it happen on the highway and knew exactly what was going on b/c he sees it so often. Luckily, the car he witnessed was able to get to the break-down lane/shoulder for safety. This is a potentially deadly failure of the suspension on the mercedes 210 chassis.
I have noticed that the spring/coil upper tower perch has almost come completely off. If it comes off while driving the car will lose control. It has come loose due to rust,which is a problem with these cars. These cars will rust on the body panels and on the suspension components. Please get mercedes to do something about this. Not only is it bad cosmetically, but the rusted spring perches can be catastrophic.
I have a 1996 mercedes e300d and recently I learned from an internet message board about a safety defect on this chassis involving the front suspension. Specifically it's the upper spring support or perch as some people call it which can rust away and break from the supporting back wall, resulting in total loss of control of the vehicle. The rusting is caused by or at least contributed to by a poor-quality sealant that mercedes uses around that area. After some time this sealant loses its adhesion or starts to crack, trapping water underneath it and starting corrosion. The upper spring support is only spot welded in two places to the side of the wheel well and it doesn't take much corrosion to cause a failure. On my car the passenger side is rusted so bad that one of the welds has already broken and the spring support is now close to failure. Peeling off the sealant revealed the true extent of the rust and it is extensive. The driver's side looked fine at first, but peeling off the sealant revealed extensive rust as well, though the welds are still in one piece. The vehicle has no significant rust elsewhere, only where the sealant used to be and the surrounding area so I definitely believe this is a manufacturing/design problem. Some owners have already suffered a complete failure of this component. Luckily I caught it just in time. After some pushing, mercedes has agreed through the local dealer to cover 50% of my expenses to repair this problem. However I believe they should be responsible for 100% of the expenses because it's a major safety issue and it should be a recall. Who would expect a 9 year old mercedes to lose its front suspension on the highway? from what I've heard there already is a recall campaign in canada, but not in the us.
Loud pop and car became difficult to drive. Front spring support (perch) came loose from the frame rail. Front suspension was removed, new support was welded to the frame and suspension replaced. After reading owners forums on the internet, it has become quite obvious that many Mercedes Benz w210 chassis cars (e class) have had this problem. Apparently it has to do with a sealant failing that allows water to sit in the joint where the support is welded to the frame.
The top spring mount broke off the suspension. The vehicle was taken for a check up, and it was found that the other right spring needed repairs as well. The dealer repaired the problem free of charge. The consumer found that this was a common problem.
The consumer found out this morning that the spring housing was corroded. The front coil spring housing corroded and broke away from the body on front passenger's side. This was discovered by the consumer while he was rotating his tires. He felt the spring could come out and cause the loss of vehicle control. There has been no repair or replacement at this time. The consumer planned to contact the dealer this afternoon. There were other complaints listed on the NHTSA website and other websites as well. The mercedes owner website had a number of complaints listed. The vehicle is an e420. The chassis number w210.
Removed left front wheel and found upper suspension spring perch breaking away from body, could see possible loss of steering. No incident yet but an accident avoided. Dealer has this particular part in stock and asked if it had come apart "yet" because they had seen it before.
Left front spring mount failed while car being driven approx. 45 mph failure due to poor weld. Dealer reimbursed only 50% of cost. There are approximately 14 of these same failures on your site. Please investigate.
I am a Mercedes Benz technician of 20 years experience and have become aware of an outrageously dangerous situation that needs immediate investigation. On certain models of Mercedes Benz "210" bodies the support that holds the upper portion of the coil spring in place is rusting off of the frame. If it breaks all of the way the entire front suspension will collapse. It is only happening to the right from and not the left belief is an improper weld or defective metal in the mount itself. My understanding is that it effects 96-98 cars so far. The dealers are not covering this under warranty. You can confirm how many cars are being affected by simply asking mercedes how many of the right side supports they have sold in the last 18 months as opposed to the left side. My guess is that it will be better than a 100 to 1 ratio only time a part like this should ever need replacement is accident damage. They are telling customers that they must have hit a pothole and so you will most likely not get many consumer complaints do not know what it takes to trigger an investigation but I hope that my years of exclusive mb experience will carry at least some weight to consider the complaint as worth a phone call to mercedes about the number of mounts they have sold. I am happy to talk to you but need to be protected from repercussions from mercedes for obvious reasons. If you need an actual car let me know and I will supply you with that info rmation.
Fax fm tom and helen silver (NJ) re the defective front coil springs on their 1997 e 420 merecedes benz. While the vehicle sat idling, the right front coil spring detached (probable partial detachment) from its welded position and caused the right front ability to support that portion of the vehicle. The dealer stated that the left front coil spring was about to give away. (e 420).
Front drivers side spring flew off car while driving and took a large chunk of the tire with it.
|Problem Category||Number of Problems|
|Front Suspension Coil Spring problems||
|Front Suspension problems||
|Automatic Stability Control (asc) problems||
|Strut Failure problems||
|Rear Suspension Coil Springs problems||
|Rear Suspension problems||
|Front Suspension Wheel Bearing problems||
|Front Suspension Lower Ball Joint problems||