Automatic Transmission problems of the 2000 Mercury Grand Marquis

On 08/18/2008 my mother took her vehicle to sunnyvale Lincoln Mercury dealership [408] 732-7000[she purchased the vehicle there] because she was having problems getting the transmission to go in gear using the gear shift handle on the steering colomn. The dealership [invoice 24804, gabriel medina] said the transmission needed to be replaced. The vehicle drove o. K. It was just hard to go from park to drive. My mother is 86 years old and lives by her self. I feel strongly that she was taken for a ride and cheated out of $2,611. 93. She was never told as to why the transmission needed to be replaced, she drives a 2000 Mercury Grand Marquis with 17,352 miles on it. All oil changes and service work was done at the dealership from day one. Now the transmission is missing. Her warranty coverage for the transmission is her receipt from the dealership. There was never a problem with the shifting of the transmission once she got the gear shift handle to go to drive. So, if there is a problem with the linkage from the steering column to the transmission, why did the transmission have to be replaced?.

While entering on to highway and increasing speed car stalls and looses force. While in park car jumps into gears, and when car has been off and goes from parking to reverse car jolts forward. Vehicle has been in repair three times since purchased for the same complaint and problem. Dealers has not attempted to resolve problem in vehicle.

After putting the vehicle in park and getting out of the vehicle, without any indication, the vehicle slipped into reverse. This caused the consumer to lose her balance and the vehicle rolled over her leg. Ph.