Mercury Mountaineer owners have reported 16 problems related to steering column (under the steering category).
I went to take my viehicle for emissions test and oil change and when I went to move the gear shift from park to drive, it just dangled in the air. I found this totally unbelievable!!!!!, needless to say, my key was stuck in the ignition due to it being stuck in park. I had to have it towed and steering column replaced. Then yesterday while having the brakes fixed and trying to have it test driven, the key was stuck in the ignition again and not able to move to the engine start position. This is ridiculous, it needs to be something done about this situation since this is at some point, cause an injury. Fortunately, both times my vehicle was parked. But what if someone else isn't? please help us out. These are nice vehicles and this is giving them a bad rep. Thank you.
See all problems of the 2002 Mercury Mountaineer.
The contact owns a 2002 Mercury Mountaineer. The contact stated that the steering column gear shifter became fractured while attempting to switch the transmission from park to reverse. The vehicle was taken to an independent mechanic were it was diagnosed and repaired. The contacted indicated that the entire steering column was replaced. The contact stated that the vehicle recently experienced the same defect but the vehicle was not diagnosed or repaired. The manufacturer was notified and no solution was offered. The failure mileage was 120,000.
While attempting to put the vehicle in park, the gear shifter snapped in half. It is currently attached by just a wire. The vehicle is currently stuck in reverse, and the key is stuck in the ignition. It snapped off from the housing unit, part of the bolt is left in the gear shifter and the rest is inside the steering column. The battery had to be disconnected, since unable to take the key out.
I attempted to put my vehicle in reverse so I could pull out of a parking space. When I did this, the transmission level broke right off. The vehicle, since it is full-time awd, cannot be moved or towed since all the wheels are engaged in park. The metal holding the transmission lever to the steering column sheared off which I can only consider to be a grave safety risk if the vehicle was in motion and this happened.
See all problems of the 2003 Mercury Mountaineer.
The contact owns a 2002 Mercury moutaineer. The contact stated that the gear shift handle broke off when she attempted to shift into drive. The vehicle was towed to an authorized dealer where the contact was informed that the steering column needed to be replaced. The contact called the manufacturer who stated that there were no related recalls. The vehicle had not been repaired. The VIN was unavailable. The current and failure mileages were approximately 166,000.
My husband has a 2002 Mercury Mountaineer & we were dropping his niece off at home, pulled into the driveway, put the car in park & she got out. When he tried to put the car into reverse, we heard a snap, & the gear shifter was hanging down. He pulled the rubber covering off & found that a metal piece right inside the gears shift assembly completely broke off. We had no way of putting the car in gear so we had to call a tow truck to tow us home & the car has been sitting for the past 3 days. We have had to rent a car while we are trying to get it repaired & just found out today that Ford wants us to buy a whole new steering column assembly for $1,300! so on top of the rental car fee we are paying, we need to find another $1,300 to fix his car. I have been looking online to see if anyone else has had the same problem, & the forums I've come across have all had the exact same problem, & the pictures are exactly what happened to our car also! I think this is a defect for the Ford/Mercury vehicles that need to be inspected. Seems the metal used in that particular part is either too weak or maybe has been compromised in some way. I don't know!.
Gear shift lever broke out of steering column. Totally broken metal piece.
Gear stuck in park. Upon release gear shift broke from steering column. $2000 in repair/damage. Unable to find used part as it is sells quickly due to this being a common problem.
Shifting gears from reverse to drive when gear shifter broke off in my hand leaving car stuck in reverse with no way of changing gears. Had to have complete steering column replaced because column is not designed to let you replace the broken part only. Had to search for the part in junk yards and all the columns that could be found in junkyards had the same trouble broken off shifter. Had to order a new steering column and I do have the old column and receipts.
Gear shift lever (prndl) snapped off of steering column when shifting into park from a dead stopped position.
I have a 2003 Mercury Mountaineer. I just recently found out from a mechanic that the racket pinion steering column is leaking and the mechanic feels it is a manufacturer defect. I have contacted Ford and they will not even look at it.
I went to shift my car into reverse and the stick shift located next to steering wheel came off in my hand, went to dealer and the part was $800. 00 for the whole steering column, the part that broke was a small piece holding the stick, but dealer said it had to replace all of it. Since I could not afford that amount I searched for a used part and everyone said it was very common on these cars and I finally found one for $200. 00 but have not had it installed due to costs. And to add to my problems I was driving on the freeway and the od light starts to flicker and after numerous calls and researching the problem was told that it is the transmission and would probably need to repair/replace and that it is a common problem with these cars.
Consumer states that while backing up the vehicle started fish tailing without warning. The steering column started smoking. Dealer notified. Please provide additional information. Ts.
See all problems of the 1999 Mercury Mountaineer.
Consumer stated smoke emitted from the steering column while driving. Mr the radio was replaced.
See all problems of the 2000 Mercury Mountaineer.
Problems with vehicle's transmission at various speeds. The engine remained slipping, jumping, and making noises, the rear window did not hold and fell on the consumers head, the steering column locks, the fuel engine read empty and the light was on, the interior coat hooks had come out of the walls, and the transmission was jumping, clunking, and slipping. Dup of 10022342_pco.
The vehicle transmission slipped, jumped and made clunking noises. The steering column locked up. The rear hatch fell onto the consumers head which resulted in retinal detachment and balance trouble. Pe04045. Pco.
|Problem Category||Number of Problems|
|Steering Column problems||
|Steering Tie Rod Assembly problems||
|Steering Wheel problems||
|Steering Rack And Pinion problems||
|Hydraulic Power Assist Steering System problems||
|Lose Power Steering problems||
|Steering Gear Box problems||
|Power Steering Failed problems||
|Steering Gear Box Sector Shaft problems||