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Steering Problems of Toyota Highlander - part 1



Toyota Highlander owners have reported 75 problems related to steering (under the steering category).

car image   Steering problem of the 2012 Toyota Highlander 1
Failure Date: 07/06/2016

Intermediate steering shaft 45220-48171 had to be replaced. At high rate of speed I had to brake hard, then the abs intermittently pushed the pads against the discs creating vibration that was felt at the steering wheel very noisy and shake like looked like my Highlander front wheels came apart . Then I knew the vehicle must be repaired immediately due safety problem.

See all problems of the 2012 Toyota Highlander.

car image   Steering problem of the 2012 Toyota Highlander 2
Failure Date: 05/05/2016

Clunking in steering at slow speed when making sharp left or right turns. Diagnosed as intermediate steering shaft needing replacement. Repaired at Toyota dealership.

car image   Steering problem of the 2004 Toyota Highlander 3
Failure Date: 05/01/2016

The contact owns a 2004 Toyota Highlander. While driving various speeds, the vehicle required greater effort to steer. While steering the vehicle, there was an abnormal noise. The vehicle was taken to an independent mechanic were it was diagnosed that the steering intermediate staff assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 123,000.

See all problems of the 2004 Toyota Highlander.

car image   Steering problem of the 2016 Toyota Highlander 4
Failure Date: 04/11/2016

Brand new car in the shop twice during first week. Following refueling (not topped off - stopped at first click) the car starts stalling at red lights or at low speeds. Has done this a dozen times. On the highway car stutters, check engine light comes on and traction control becomes disabled. The dealership says this is due to overfilling the gas tank and changed the carbon cartridge for the evac this is definitely not the case. A second refill after the repair confirmed that the problem exists even when filling up very carefully. If gasoline is filling up this component then there is something seriously wrong with this vehicle and its dangerous to drive. Again this car is only 9 days old and in the shop twice for the same reason. Losing power at a busy intersection is dangerous as this has happened in areas where cars are moving quite fast. I was almost rear ended when my car stalled.

car image   Steering problem of the 2013 Toyota Highlander 5
Failure Date: 02/08/2016

Toyota 2013 Highlander with 31237 miles had to replace the steering shaft due to thud-thud noise when turning right or left. I bought car new from dealership. Car still under warranty but was told it will probably happen again. Parts and labor estimated to be $500+ each time in the future. According to information on internet this is not a random issue with Highlanders and has been going on for some time. This appears to be a design flaw that is being ignored with the owner being required to foot the bill. Never had a steering shaft issue in the cars I have previously owned some for over 100,000 miles, u. S. Made or non-u. S. Made models. The new part is guaranteed for one year. . . That is not acceptable for a known reoccurring issue of which Toyota is aware . I called Toyota national customer relations in torrance, CA and spoke with representative who was very polite but offered no recourse for this issue. Very disappointed.

See all problems of the 2013 Toyota Highlander.

car image   Steering problem of the 2015 Toyota Highlander 6
Failure Date: 12/14/2015

While driving on a city street, the steering became extremely difficult as if power steering shut down. "eps failure, steering wheel harder to turn" warning appeared on the dash cluster. We pulled over, turned off the vehicle, then turned it back on -- the warning disappeared and steering was normal again. Our Highlander was manufactured in 3/15. My VIN was not in the recall for NHTSA campaign number: 15v144000. Toyota replaced the steering computer under warranty, at no charge. I'm writing to suggest the extent of condition needs to be expanded to include additional vehicles.

See all problems of the 2015 Toyota Highlander.


car image   Steering problem of the 2005 Toyota Highlander 7
Failure Date: 11/09/2015

Unable to steer car properly esp when making a left turn. The car, on at least 3 occasions, had the tendency to go straight (difficult to steer) when making turns and then goes away most times. 2nd incident, writer attempted to merge to the main street. Last incident today.

See all problems of the 2005 Toyota Highlander.

car image   Steering problem of the 2012 Toyota Highlander 8
Failure Date: 11/05/2015

Klunk sound and feeling in steering wheel started around 48000 mile at 51000 told by dealer the intermediate steering shaft needed replacing. This seems to be and on going problem with Toyota cars.

car image   Steering problem of the 2010 Toyota Highlander 9
Failure Date: 09/15/2015

Vehicle makes a popping noise when you make a turn. Noise can be heard when turning left or right at any speed.

See all problems of the 2010 Toyota Highlander.

car image   Steering problem of the 2015 Toyota Highlander 10
Failure Date: 08/22/2015

Received recall notice. Scheduled service on vehicle for Saturday the 22nd of September 2015, 0930. Documentation indicated the recall would take a total of approximately 4 hours to complete. Recall was for eps ecu, urgent safety recall. At about 1445, received call from dealer that they would have to order the part and my vehicle would not be ready until the part was in on Tuesday the 25th and repairs completed. Why did they not have the part on hand at the dealer if this was an urgent recall? called Toyota, ref # 1508221403 and they indicated they only send the part when the vehicle has been identified as needing the repair. This is not "within a reasonable time" for an urgent safety recall.


 
car image   Steering problem of the 2006 Toyota Highlander 11
Failure Date: 08/15/2015

Tl-the contact owns a 2005 Toyota Highlander. The contact stated that while making a right turn at approximately 5 mph, the steering wheel became difficult to maneuver as the instrument panel illuminated. The failure recurred several times. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 142,085. Ss.

See all problems of the 2006 Toyota Highlander.

car image   Steering problem of the 2005 Toyota Highlander 12
Failure Date: 05/30/2015

On Saturday, may 30th at approximately 8:30 I was moving our 2005 Highlander from the street into our reserved parking space within our complex. As I was starting my right hand turn into the complex the car accelerator stuck. I hit the curb on the driver's/left side causing the vehicle to veer to the right. As the car continued to accelerate I hit a tree and knocked over one of the community's posted signage. The impact made the car bounce backward partially into the drive, damaging the front passenger's side, drive shaft broke, front end part flew all over and a small fire occurred. Police were call and report taken. They estimated the speed at 20-30 miles per hour. The report taken was not filed since the accident took place on private property. The tow truck driver started the vehicle to get it on the truck. He had a difficult time for he could not get the wheels to turn. On Tuesday, June 2, we were notified by our insurance company that the vehicle was totaled. There was a recall repair done on may 21, 2011, after we were advised that the replacement parts were available to install the forward retention clip used to secure the drive's side floor carpet cover. We were advised that if it was not installed properly, the cover may lean toward the accelerator pedal and interfere with the accelerator pedal arm. If this occurs, the accelerator pedal may temporarily become stuck in a partially depressed position rather than returning to the idle position. An accelerator pedal temporarily stuck in a partially depressed position may increase the risk of a crash. There must have been a failure of the replacement part.

car image   Steering problem of the 2015 Toyota Highlander 13
Failure Date: 05/29/2015

I took my 2015 Toyota Highlander to fred anderson Toyota in raleigh for a recall on the ciruit board for the electric power steering. They found that my car contained the defecctive part and were unable to provide me an eta on the replacement part. The dealershiip provided a camry rental car, not a comparable vehicle. The entire reason I purchased the Highlander was becuase my family need a large SUV. I traded in a car for an SUV and have received a car back from them. I have left messages for the rental car manager and he has not returned my calls. The service department indicates thatt several Highlanders have been waiting for this part for over a month now, which is unacceptable. It could be over a month before I get my brand new vehicle back (no one can tell me), and I'm stuck with a vehicle that does not meet my families daily needs. I called Toyota corporate and they have offered no further assistance.

car image   Steering problem of the 2015 Toyota Highlander 14
Failure Date: 05/29/2015

Tl-the contact owns a 2015 Toyota Highlander. The contact stated that while at a stop light the power steering seized and become difficult to maneuver when making a right or left turned. The (eps) light on the control panel illuminated. The failure recurred numerous times. The vehicle was take to a dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure 38,040. Aw.

car image   Steering problem of the 2015 Toyota Highlander 15
Failure Date: 05/23/2015

A safety recall on a possible defective circuit board for the electric power steering, I was told that there is no parts available to replace the defective parts and they don't even know when is the parts will be available.

car image   Steering problem of the 2015 Toyota Highlander 16
Failure Date: 05/20/2015

I received my recall letter for the eps ecu unit 5/13. Inspection would take 1. 5 hours, replacement 2. 5 hours or longer depending on the dealer's work schedule. The first available appt at the dealership was 5/20. On 5/20 I drove to the dealership for a morning appointment and it was confirmed that my vehicle had the problem. I was told they had to order the part, would keep my vehicle and they would provide a loaner. I called the dealership on 5/27 for an update. Was told the part did not arrive but it was expected the next day. They would call with an update on 5/28. No call from the dealership on 5/28 so I called the Toyota customer experience center (cec) and was given a case number. On 6/1, I called the dealership and was told the part still had not arrived but had been shipped. I called my cec rep and complained about the delay. I was informed that the repair parts have been on back order since last month and they are scheduled to begin arriving sometime during the month of June. I asked for an explanation of the information disconnect between the letter, Toyota corporate and the dealership on the part availability for this recall . I also asked what Toyota's definition of a reasonable amount of time was for addressing this recall and my rep was unable to provide an answer suggesting that the time varied by state. Day 13 has passed and neither my dealership nor Toyota seem have a clue when this will be resolved. In addition, both the dealership and Toyota were informed during our inital conversations that I have a cross-country relocation scheduled for 6/8. My rep said she would call me on June 4 to see how things are progressing. We were led to believe in the recall letter this was less than a one day project when indeed there is and has been a serious supply chain problem. Honesty from Toyota on day one would have been nice.

car image   Steering problem of the 2015 Toyota Highlander 17
Failure Date: 05/14/2015

Tl- the contact owns a 2015 Toyota Highlander. The contact received notification of NHTSA campaign number:15v144000(steering) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Kh.

car image   Steering problem of the 2015 Toyota Highlander 18
Failure Date: 05/13/2015

I received a recall notice in the mail on may 12 about a possible defective circuit board for the electric power steering. I took the car to a Toyota dealer on may 13, and was told later that day that my car did indeed have one of the units deemed defective. I was given a loaner car at no charge. Everything seemed ok, but now it is 10 days later, and no replacement part has arrived. Not only that but both the dealer and the national customer service number are completely unable to predict when any replacement parts will be available. Is there any way to make Toyota more responsive? is there any way to get Toyota to put more pressure on the manufacturer of the circuit board in question? what constitutes a "reasonable time" for Toyota to remedy this defect?.

car image   Steering problem of the 2013 Toyota Highlander 19
Failure Date: 04/01/2015

I turned on my car, put it on drive when I tried to press the gas and turn the wheel to get out of the parking lot the steering wheel locked so hard I could not turn it. I pressed on the breaks but the breaks were not functioning at all as I was pressing on the break pad the check engine light came on and so did the break light on the dash board, on the big screen where it shows my info and other fancy gadgets showed "brake malfunction park car in safe zone" as the car drove forward by itself and the brakes were not working the car hit an empty parking space to come to a complete stop. I was at a school parking lot with kids everywhere around me!.

car image   Steering problem of the 2008 Toyota Highlander 20
Failure Date: 12/26/2014

Tl-the contact owns a 2008 Toyota Highlander. The contact stated that while attempting to park, the steering wheel seized. The vehicle was towed to the dealer where it was diagnosed that the intermediate driveshaft detached form the mount due to a failed spiral cable assembly. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 125,000. Djr.

See all problems of the 2008 Toyota Highlander.

car image   Steering problem of the 2008 Toyota Highlander 21
Failure Date: 10/30/2014

Vibration.

car image   Steering problem of the 2013 Toyota Highlander 22
Failure Date: 10/29/2014

The 2013 Highlander was serviced in florida Monday 10/27 for 15000 miles service, today my sister was driving since service, the taction light came on ,the engine light was flashing , the Highlander was not stable driving straghtt on the road and seemed like it needs a tune up. I called the dealer and it was taken their ,first response was gas put in, yes . Was told possible the cap was not put on wright and with newer cars it could be a malfunction the computer. . Turned out that the ingition coil switch was bad on this 2013 Highlander. Which is why I'm reporting this due to recent issue with another car manufacture knowing the igination switch was bad on their automobiles.

car image   Steering problem of the 2011 Toyota Highlander 23
Failure Date: 08/22/2014

Started the car. Power steering was gone!! it had just gone out!!! thank god I was in town. I had just gone over mountain road where I could have gone over a cliff and been killed. I was able to take the car with horrible difficulty to a mechanic across the street and they called the Toyota dealer and they told them to disconnect the battery. That didn't work. I had the car towed to the Toyota dealer when they took the tow it seemed to be working. They checked it and was given an "all system ok" on the powertrain, chassis, electrical and network systems. They said it was a "glitch" a glitch???? this is a car I paid $34,000 for and I have kept up with all the scheduled maintenance. Now I'm afraid to drive it. It was terrifying. I have to drive home from san luis obispo to lancaster CA and I'm scared to death. A glitch????.

See all problems of the 2011 Toyota Highlander.

car image   Steering problem of the 2008 Toyota Highlander 24
Failure Date: 06/14/2014

We were starting off to go on vacation when warning lights came on the dashboard and information panel with hybrid system warnings and brake warnings then the car completely stopped in the middle of the road and steering was lost. We were able to get off to the side enough to prevent causing an accident however we were on a busy street. Had it towed to the local Toyota dealer and the diagnosis was a failed coil. They replaced all 3 coils saying that it would be prudent as the engine was already apart (I agree). They also said that this is a relatively common occurrence with some of the Highlander hybrids. I have the part and it looks like the top of the coil became became over heated and blew out the top plastic compound. I consider myself very lucky that this did not happen while on a highway on a rainy day where the vehicle abruptly stopping would certainly have caused me to be in an accident. This is certainly a flaw that Toyota should address for safety reasons and it makes me hesitant to want to purchase another Toyota product again.

car image   Steering problem of the 2010 Toyota Highlander 25
Failure Date: 06/12/2014

From a stop with a turn in either direction on any service in any weather, an audible noise and jolting vibration telegraphs through the steering wheel. Feels like a loose part that may separate in the steering assembly and render the vehicle uncontrollable. First raised with momentum/ fowler Toyota of tulsa 6/14/14 with refusal to repair as a warranty claim @ 41430 miles (dealer would not note in service check-in but promised to inspect). Raised again with jim norton Toyota that would not inspect without the payment of a $100 inspection fee @ 60459 miles. Not sure of safety implications but concerned that failure of the steering shaft could occur. No repair made to date since warranty and/or safety issues could not be resolved. Noted similar complaints in other NHTSA complaints for 2010 Highlanders.