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Door problems of the 2004 Toyota Sienna - part 1



277 problems related to door have been reported for the 2004 Toyota Sienna.

car   Door problem 1
Failure Date: 07/08/2014

The contact owns a 2004 Toyota Sienna. The contact stated that the driver side door exhibited an abnormal noise when opened. In addition, the weld became fractured. The vehicle was taken to the dealer, who stated that the door needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.

car   Door problem 2
Failure Date: 04/01/2014

2004 Toyota Sienna. Consumer writes in regards to door weld recall problems. The consumer stated for more than 3 years, he has been hearing a popping noise coming from the driver side door. Toyota was aware of the problem and initiated a warranty enhancement program for the defective door weld for the 2004-2006 Sienna's, but only if they were 5 years/100k miles. The consumer stated the problem started with his vehicle in 2010, when the vehicle was already 6 years old. Toyota issued a technical bulletin, but refused to issue a recall. Re-welding the failure points was not recommended as they were prone to fail again.

car   Door problem 3
Failure Date: 12/16/2013

During below-freezing temperatures and accumulating precipitation, sliding doors can freeze shut to the point of not opening. I recently had to kick the side doors from the inside in order to get them opened.

car   Door problem 4
Failure Date: 11/02/2013

Passenger sliding door will not open. Even when power is turned off, the door will not open manually which is a safety hazard as my kids can not exit the car from that door if there is an accident. I recently received a csp letter from Toyota about this exact door problem but the letter states the extended warranty is good for 9 years or 120k miles which ever comes first. Unfortunately, I received the letter just after I had the car for 9 years. If I had received the letter and known about the door issue before the 9 years, I would have taken my car in to be fixed. Quote for fixing door is over $1,100.

car   Door problem 5
Failure Date: 06/03/2013

Passenger side vehicle dash began cracking during summer of 2013. Original appearance was that of a cut or scratch along the surface of the dash. Crack has been growing wider and longer since then. Vehicle has been garaged since purchase (9/2003) and custom fit shade used when parked outside. Concerned that dashboard may fracture into smaller projectile pieces if the passenger airbag was to be deployed.

car   Door problem 6
Failure Date: 01/01/2013

2004 Toyota Sienna le minivan. Consumer writes in regards to defective rear electrical sliding door.


car   Door problem 7
Failure Date: 09/11/2012

Our 2004 Sienna's driver-side manual-slider door does not latch properly. 2 of the 3 bolts have become detached. Toyota states that this is not covered under the "rear sliding door latch assembly" warranty enhancement notice, although detached bolts and failure of the rear sliding door to properly latch is clearly a latch assembly issue. This is also a significant safety concern as my son rides in that side of the car and if the door would become unlatched while driving he could be injured not to mention causing an accident as I (the driver) attempt to control/assess the problem and protect my son in a moving vehicle. My "door open" dash lights are constantly on and this is a distraction while driving not to mention when I ignore the lights because of this persistent problem, I may be missing other door-open issues. There are online posts of other Sienna owners who have experienced the same problem. Is it possible to urge Toyota to make this obvious "latching" defect covered under the warranty enhancement program or to recall affected vehicles?.

car   Door problem 8
Failure Date: 08/23/2012

The automatic sliding passenger doors on both sides of my Toyota Sienna xle have stopped working. I first reported a problem to Toyota in 2011 when the sliding door behind the driver seat stopped working. Toyota refused to cover the repair (my van had 129,000 miles on it). Due to the $1,500 cost to replace the whole motor assembly, I had the cable cut by a repair specialist so the door could be operated manually. Last week, the other passenger door stopped working and will not open at all. Toyota informed me today that, although they recently extended the warranty to 120,000 / 9 years; my vehicle was outside that warranty as well. The fact that the doors become inoperable (once the cable stops working one cannot open or close the door without great effort - and even then it may not work) is an unacceptable defect and a safety hazard. The one door that is now on manual mode (since the cable was disconnected) is still cumbersome to open and close. If my children were younger, it would definitely be a safety hazard because they would not be able to do it independently (too heavy). Toyota needs to acknowledge and recall the vehicles with this safety hazard. Based on the reported number of complaints, it appears the issue is caused or exacerbated by poor design of the mechanism.

car   Door problem 9
Failure Date: 08/16/2012

Driver's side door with loud popping noise with every opening and closing and jar of the door with these noises.

car   Door problem 10
Failure Date: 07/05/2012

Toyota Sienna automatic sliding door failed. The door is unable to be opened even in manual mode. Used the key fob and the cable just snapped. This is a design flaw and a serious safety issue as my children need to climb over seats to exit through the only door that works as my babies car seat was in that spot. In an emergency this is a serious hazard and is just waiting for disaster to happen.


 
car   Door problem 11
Failure Date: 07/02/2012

Driver side door started making load popping and creaking noises when opening and closing. Brought the van to the dealer for service and was told that the welds inside the door were broken. Service manager informed me that it was a manufacturing defect and recommended I call Toyota customer service. Toyota admitted it was due to a defect but since I was out of warranty they would do nothing to fix it. Doors should last for the lifetime of a car and don't break from normal wear and tear. Toyota had extended the warranty for the doors but my car is still past that period. By extending the warranty Toyota has already admitted that the doors are defective. Just because it took mine 8 years to break, they are telling me that I need to spend over $2000 to replace the door. Toyota should be forced to repair these doors. No reasonable consumer would buy a vehicle with the knowledge that a basic, yet hugely expensive part, such as a door could likely break irreparably in the normal lifetime of a car. This is not one of the expensive automatic sliding doors (although those also seem to break). This is the basic driver side door like the ones that have been put in cars for the last hundred years. Toyota needs to address this problem for their customers.

car   Door problem 12
Failure Date: 07/02/2012

The cable on my passenger side sliding door broke, rendering my door inoperable. It will open 8 inches at most, which prevented me access to my child's car seat. I inquired with Toyota after learning online that there has been a warranty extension for this problem, since it seems that it has been a pervasive issue with the Siennas. The dealership informed me that the limit for the warranty extension is 9 years or 120,000 miles. Since my car has 130,000 miles (I bought it used in 2011 with 123,000 miles), I do not qualify for the warranty extension. The estimate provided to me was $1500 to repair it. If the other door's cable snaps, which seems likely given the plethora of personal accounts of this problem you'll find with a google search, it will cost another $1500. I cannot afford $1500 to fix one door, much less a double when the other door cable goes. This is a safety issue. Although it will not open, my door closed just fine. I understand there are many others who are not as lucky and get stuck away from home with a sliding door that will not close. Toyota has acknowledged that there is a big problem with these vans, as evidenced by the warranty extension for this issue. Why are they being allowed to limit the fixing of this safety issue to only vehicles under a certain mileage?.

car   Door problem 13
Failure Date: 06/25/2012

The problem is with our front drivers door. It started out closing on my leg and squeaking. Since my driveway is on a slight hill, I attributed it to this. I never received the warranty enhancement? regarding this or I would have known these were due to a defect with the car door hinge welding and we would have brought it in for repairs. Since then, the door started to make a very loud clicking and squeaking noise. Toyotaâ??s repair, as I have read, was to replace the door completely. It said that re-welding would not hold. When asking about repairing it at the walnut creek dealership, I was told to bring it to a welding place. I called Toyota corporate several times. Case #[xxx]-I spoke with [xxx] when asking her why we never received this notice, she stated that â??she could not guarantee that one was mailed to us. I asked her how we were supposed to know that this was a problem and her response was that if I always brought my car to the Toyota dealership that I could rely on them to diagnose the problem. First, Toyota should fix it under the warranty since they never notified me and second, shouldn't a door be on properly for safety? information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

car   Door problem 14
Failure Date: 06/05/2012

Our 2004 Sienna van was at the dealership for a repair under warranty enhancement. In the past, the door had closed on my child numerous times due to a defect. After that the door did not close at all unless we went out of our van and pushed up on it as it was closing. A mechanic at Toyota pointed out to me chipped paint above the door which we were told indicated that the door was sagging due to the hinge not being strong enough to hold the door properly & that the hinge needed to be replaced. When our van was in for the recent enhanced warranty repair, we were told that all of the repair was covered except the hinge, which costs us $224. 05. We were told the hinge needed to be replaced or we would continue to have the door go out on us. !this is the cause of the problem according to several Toyota maintenance techs, but they are charging customers to pay for something that should be part of the warranty. In addition, on our invoice it stated that our passenger sliding door the cables are also fraid and the hinge has play. When asking why they did not do the warranty enhancement on this door, we were told that because the door is not totally non-functioning, they will not repair it even thought they stated the parts are bad! we questioned both Toyota walnut creek and Toyota corporate (case # [xxx] and several other case #'s) several times each and got no help from either! information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

car   Door problem 15
Failure Date: 03/30/2012

Recently purchased a used 04 Toyota Sienna and the passenger power sliding door does not work and sticks when using the exterior handle. This should be considered a safety issue as in an emergency its a gamble whether or not the door could open. We currently just use the manual driver side door as the fix fir this from the dealership is between $1000 - $2000. . .

car   Door problem 16
Failure Date: 03/13/2012

On March 13, 2012, the driver's side sliding door was seriously stuck in the open position. It would start to close, but then pop back. It would not close in manual mode either. Since then, it's happened one additional time. Eventually, we were able to forcefully shut the door. Today, may 17, 2012, the dealer (tansky Toyota in columbus, ohio) inspected the door but didn't do anything because it wasn't symptomatic at the time of my appointment. I'm left hoping that the door will get stuck again (and when I'm near the dealer) before the new limited warranty extension (a Toyota customer support program) expires for my vehicle. Given the safety issues, I suggest a forced recall to best protect the owners for the life of the car.

car   Door problem 17
Failure Date: 03/10/2012

Our passenger side rear door stopped opening and closing with the remote or inside buttons 3 days ago but we could open and close it manually. As of this morning it will no longer unlock, therefore we can not even get the door open. My children are required to exit that side of the car at school drop off so this is now a dangerous for them to have to get out on the driver side and walk around the car.

car   Door problem 18
Failure Date: 03/04/2012

The contact owns a 2004 Toyota Sienna. The contact stated that the door cables for both the driver and passenger sides failed without warning. The contact had to enter the vehicle through the front doors or rear hatch. The dealer stated that the cables to the doors would have to be replaced but it was not covered under warranty. The failure and the current mileages were 109,182.

car   Door problem 19
Failure Date: 02/23/2012

The cable on my 2004 Toyota Sienna sliding door snapped. First the remote buttons failed to open the door and then shortly after the door will not open at all either from the outside or the inside because the cable snapped. I can see the broken cable underneath the rear window. Toyota is telling me they want about $2k to fix the problem. I have read that this is a pretty common problem for this vehicle and am surprised that the manufacturer is not offering to have the repair fully or at least partially paid for by them.

car   Door problem 20
Failure Date: 02/07/2012

The automatic sliding side door on my 2004 Toyota Sienna quit working. The cable broke and the door still works manually. Without the cable, the heavy door slides closed with great force. If the van were to be parked on a downward slope, a person could easily be injured by the out of control door. It appears the cable was the safety mechanism for the door. My research shows this is a large problem with these vehicles.

car   Door problem 21
Failure Date: 01/26/2012

The cable in the power sliding door (passenger side) has caught. The door is stuck partway open. I cannot open it further nor close it. This is a common problem as evidenced by many other claims. Of course, to operate with the door partially open would be very dangerous. . Read more...

car   Door problem 22
Failure Date: 01/12/2012

The right sliding door became stuck about half open. It took about 30 minutes to get door to move while standing outside in the cold and my three small children inside asking that I close the door. Took vehicle to local mechanic and they contacted Toyota dealer who advised that the door motor/cable assembly would need to be replaced. After doing some research it appears that this is a known safety problem that is not being addressed either with a recall or voluntary safety "recall" by Toyota.

car   Door problem 23
Failure Date: 01/12/2012

Side sliding doors become frozen making it impossible to get open trapping guest in the rear of the vehicle this is a major safety issue and should be taken care of.

car   Door problem 24
Failure Date: 12/07/2011

Electrical motor and cable that controls sliding door (driver side) has corroded and broken. Door inoperable posing safety concern.

car   Door problem 25
Failure Date: 12/04/2011

One day we noticed a scraping noise that our passenger side sliding power door was making when we opened and closed it. The next day we parked in a shopping center and after getting our two year old twin girls out of their car seat, we pushed the button to close the door and it got stuck half way. We could not push it open or closed. The cable had frayed and the protective covering over the cable had come off. We panicked because we did not know how we would get home since the door would not shut to safely drive our children home. Fortunately after some time we came up with the idea of cutting the cablewith wire cutters so we could at least get it closed. It worked and the door is now manual but the door may be compromised from this cable failure. Apparently this is a common problem that many Sienna owners feel Toyota needs to address due to the inadequate materials used to operate the power sliding doors and the hefty expenses to have it replaced.