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Horn Assembly Problems of Volkswagen Passat - part 1

Volkswagen Passat owners have reported 43 problems related to horn assembly (under the electrical system category).

car image   Horn Assembly problem of the 2014 Volkswagen Passat 1
Failure Date: 08/15/2017

The contact owns a 2014 Volkswagen Passat. Upon starting the vehicle, the air bag indicator illuminated and the horn failed to sound. On other occasions, the steering wheel clicked when turned. The vehicle was taken to an independent mechanic where it was diagnosed that the clock spring failed and needed to be replaced. The vehicle was also taken to savannah Volkswagen (50 eisenhower dr, savannah, GA 31406) where the diagnosis was confirmed. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in NHTSA campaign number: 15v483000 (air bags). The approximate failure mileage was 50,000.

See all problems of the 2014 Volkswagen Passat.

car image   Horn Assembly problem of the 2015 Volkswagen Passat 2
Failure Date: 08/09/2017

I was in my drive way and started my car when the air bag malfunction light came on in my car. At that point the horn, cruise control, phone, and radio functions all stopped working on my steering wheel. I looked in my owner manual and it said to call the dealership immediately. When I called - the vw dealership I normally go to said it would be 2-3 weeks before they could get me in. I asked if the vehicle was safe to drive and they, of course, would not tell me "yes or no. " only to find out later that the entire time I was driving with this light on - my airbags would not have deployed if I were in an accident. I have 2 children and if we were in a wreck and me or one of my children were injured due to my airbags not working -- vw would have a lawsuit on their hands. It is a matter of time before this occurs. So,I took my vehicle to an authorized vw dealership. After running a diagnostic on the car - I was told that the steering wheel clock spring was faulty. I left the car to be repaired. While I was without my vehicle (one week due to having to order parts, etc. ) I researched the issue. I was excited to see that vw had issued a recall in Aug. 2015 for the steering wheel clock spring. Unfortunately, it is only for 2010-2014 Passat. My Passat is considered a 2015; however, the production date is Dec. 2014. I was told at the dealership that I would have to pay for this repair out of pocket because my car was not covered under the recall. I contacted vw care center and even emailed several managers from the corporate location. My emails were never answered and the customer care center said there was nothing they could do. I am left with paying over $500 in repairs and almost $200 for the rental car I had to get for the 7 days my car was at the dealership. I would like to know why my car is not covered under the recall when it has the exact same issues.

See all problems of the 2015 Volkswagen Passat.

car image   Horn Assembly problem of the 2013 Volkswagen Passat 3
Failure Date: 07/05/2017

The repaired clock spring failed again per dealer. So the air bag doesn't work and neither does the horn or any other steering wheel controls. She was driving and turned the steering wheel and heard a pop !.

See all problems of the 2013 Volkswagen Passat.

car image   Horn Assembly problem of the 2014 Volkswagen Passat 4
Failure Date: 07/05/2017

2014 Volkswagen Passat was diagnosed with failure of the steering wheel clock spring resulting in loss of function for airbag, horn, and steering wheel control buttons. Airbag light was illuminated, and horn/buttons did not work. I took the vehicle in for repair right away. My VIN was not included in the existing recall (vw 69l2, NHTSA 15v-483) even though my issue appeared to be exactly the same concerns and symptoms as described in the existing recall notice. The current recall includes 2014 Volkswagen Passat cars manufactured in the us, but my vehicle was excluded. I had the vehicle repaired at a Volkswagen dealership (momentum Volkswagen of jersey village, houston, TX) at my cost of $544. 01. Date of repair was 05-Jul-2017, vehicle mileage 80200.

car image   Horn Assembly problem of the 2012 Volkswagen Passat 5
Failure Date: 06/06/2017

Air bag light indicator light on on dash. No horn, clock or steering wheel controls working; maybe air bag not working. Steering column control module needed to be replaced, along with clock spring. Winter/spring 2017.

See all problems of the 2012 Volkswagen Passat.

car image   Horn Assembly problem of the 2013 Volkswagen Passat 6
Failure Date: 05/15/2017

Takata recall - I'm placing myself in debt due to the repairs for a car that isn't that old. I'm having electrical problems, steering wheel and brake issues. This company has numerous issues, recalls and legal issues with their cars. I din't sign-up to pay all this money out of pocket, and the airbag recall still isn't available. They were supposed to fix the steering wheel recall, and now my horn doesn't work or any controls on the steering unit. Now how much more money do I have to put into this car? I'm going to notify the better business bureau. I expect certain expenses, but this is a bit much and unfair to the consumer to incur more debt than anticipated. I have obligations and I have to be at work and can't afford to be off due to all these mechanical issues. Especially when the consumer is paying a car note and the car was never reported in an accident. What do you propose I do at this point?.

car image   Horn Assembly problem of the 2014 Volkswagen Passat 7
Failure Date: 05/15/2017

The contact owns a 2014 Volkswagen Passat. While driving 55 mph, the horn failed to work and the air bag warning indicator illuminated. The vehicle was taken to the local dealer (bob penkhus Volvo Mazda Volkswagen; 1101 motor city dr, colorado springs, CO 80905; (719) 473-4100) where it was diagnosed that the air bag clock spring needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 16v078000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted at 800-822-8987 and stated that the vehicle was not included in the recall and the contact had to pay for the repair. The failure mileage was 70,000.

car image   Horn Assembly problem of the 2012 Volkswagen Passat 8
Failure Date: 05/10/2017

I had taken my car to get the spring wire replaced back when the recall came out. I wasnt having any trouble with it then. They fixed it with what I assume was a faulty spring wire. So now all my components on my steering wheel do not work, my horn does not work and my airbag light is on with it reading airbag error. I have looked it up and it says faulty spring wire, which is weird because I thought they replaced it with a good part and now because ive already gotten the recal done they wont do it again under recall.

car image   Horn Assembly problem of the 2013 Volkswagen Passat 9
Failure Date: 05/05/2017

Takata recall after having my air bags replaced on 5/5/2017 I discovered my horn will not function. When I called the dealership who installed the replacement takata airbag they told me I would be charged for the repair. I told them they failed in their air bag replacement repair work. I did not make an appointment. So now my car is unsafe as I do not have a horn. The Volkswagen dealership is Volkswagen of murrieta, 41300 date street, murrieta, CA 92562, 951-894-6555.

car image   Horn Assembly problem of the 2013 Volkswagen Passat 10
Failure Date: 12/16/2016

Clock spring recall. Was fixed in 2016 but is again broken and vw refuses to reimburse the dealer or cover the cost of the repair. Due to this recalled part not being repaired properly, my airbag light is on, I do not have a horn, cruise control, not have the ability to use my steering wheel controls. This, I feel is also relevant to the airbag recall. I cannot sell my car with this issue, nor do I have the $ to fix it. It is dangerous to drive it, as it already has an airbag not working, the airbag light on and no horn. I have contacted both the dealership and vw and they refuse to cover the cost of this recalled part.


 
car image   Horn Assembly problem of the 2006 Volkswagen Passat 11
Failure Date: 08/19/2016

Takata recall. The contact owns a 2006 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16v079000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the horn failed, which was located in the same location of the driver's side air bag. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000. VIN tool confirms parts not available.

See all problems of the 2006 Volkswagen Passat.

car image   Horn Assembly problem of the 2014 Volkswagen Passat 12
Failure Date: 08/04/2016

The contact owns a 2014 Volkswagen Passat. While driving approximately 35 mph, the horn was pressed but failed to operate, in addition to other buttons on the steering wheel. The vehicle was taken to a dealer where it was diagnosed that the clock spring needed to be replaced. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 15v483000 (air bags). The manufacturer was notified of the failure. The approximate failure mileage was 55,000.

car image   Horn Assembly problem of the 2014 Volkswagen Passat 13
Failure Date: 02/09/2016

Takata recall I received a recall notice in the mail more than a year ago but in numerous calls to vw service they said they didn't have the parts to fix my car & that it isn't a safety issue in California. . Read more...

car image   Horn Assembly problem of the 2013 Volkswagen Passat 14
Failure Date: 11/01/2015

Tl-the contact owns a 2013 Volkswagen Passat. The contact stated that while driving 65 mph, the contact noticed the air bag warning light became illuminated. The contact also noticed without warning that all the functions on the steering wheel failed. The contact stated that even the horn failed. The vehicle was taken to a dealer where it was diagnosed that the steering column coil needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 83,000. Ed.

car image   Horn Assembly problem of the 2013 Volkswagen Passat 15
Failure Date: 10/03/2015

My airbag light on my car came on and none of the controls on my steering wheel work including the horn. I looked on the vw website and saw that there was a recall. I called the dealership and they said there was no repair. This is concerning because I drive a lot of interstate miles each week. Saturday I received a letter from Volkswagen about the airbag recall and it says to contact the dealership immediately for repair due to safety issue but when I called the dealership, they had no part to repair it. I am driving without a working airbag and am very concerned!.

car image   Horn Assembly problem of the 2012 Volkswagen Passat 16
Failure Date: 09/13/2015

Heard a small snap in steering wheel while turning. The air bag light came on and the horn and steering wheel buttons quit working. This is definitely the clockspring under the steering wheel. There is complaints on the internet about this same issue including ntsb looking into the issue as a recall. If accident occurred right now the air bag would not work. Huge safety issue.

car image   Horn Assembly problem of the 2013 Volkswagen Passat 17
Failure Date: 08/19/2015

I was making a turn into my drive way, when I heard a cracking noise. At that point my heads up display showed 'airbag error' and my airbag led lit up on the instrument panel. The horn and other controls on my steering wheel are no longer functioning. We took my car to the dealer and they were able to verify that it is in fact the clock spring, but are not sure if it will be covered as part of a recall yet.

car image   Horn Assembly problem of the 2009 Volkswagen Passat 18
Failure Date: 07/13/2015

The steering wheel controls stopped working one day, along with the horn. Several days later, the airbag warning light came on, and the display shows "airbag fault" every time I start the car. I purchased an extended warranty for this car, and vw refuses to cover the repair. My local dealership diagnosed the problem to be a faulty clock spring.

See all problems of the 2009 Volkswagen Passat.

car image   Horn Assembly problem of the 2012 Volkswagen Passat 19
Failure Date: 07/13/2015

Turning the cornor while driving the airbag light came on and the horn and buttons on steering wheel stop working. Was taking to the dealership said it was a clock spring. Problem was not fixed did not know it was so many complaints about this problem. Hope it will get resovled soon. I was told if I would get in a accident the air bag would not come out.

car image   Horn Assembly problem of the 2012 Volkswagen Passat 20
Failure Date: 07/01/2015

All steering wheel functions have stopped working including the horn. The airbag icon shows an "error" message. The steering wheel makes a cracking sound when it turns. Identical problem as in the NHTSA investigation #pe15010. I am concerned that the airbag will not deploy in the event of an accident. Problem appears to steering wheel clock spring/steering column control module (sccm). Dealer wants over $ 500 to replace it. The car has less than 58,000 miles and was purchased brand new in 2012.

car image   Horn Assembly problem of the 2012 Volkswagen Passat 21
Failure Date: 06/01/2015

I heard a weird noice in my steering column while backing out, like a scraping noise. I turned the wheel then the air bag light came on. All electrical on my steering wheel would not work after this, even the horn. After doing some research, I understand that there is a wiring harness that could have broke possibly deploying the air bag, it could also be a bad clockspring which vw dealers want hunderds of dollars to replace. After doing research online, this is not an isolated incident with vw vehicles. The horn not working and the air bag possibly deploying is very dangerous. I am a single mother trying to pay my car payment let alone go pay vw to replace a major safety defect in thier vehicles. The government should ask them to do it if vw feels they have no responsability to do it on thier own. I don't have the money to replace this. I also noticed that other vehicle manufactures have ordered a recall for these same issues on their vehicles.

car image   Horn Assembly problem of the 2012 Volkswagen Passat 22
Failure Date: 04/09/2015

Vehicle air bag light illuminated as well as informed us on the information cluster horn no longer works and none of the steering wheel push button controls work dealer said it was a broken clock spring and that we needed to bring it in immediately because the air bags would not deploy correctly potentially the online forums that I've looked for information stated that multiple vehicles with this amount of miles have the same exact problem I was just curious why there wasn't a recall coming if the airbag potentially doesn't work.

car image   Horn Assembly problem of the 2012 Volkswagen Passat 23
Failure Date: 03/28/2015

Heard a clicking noise coming from the steering column while turning in a parking lot. When I started the car again the airbag light came on and none of the controls on the the steering wheel including the horn would work. After investigating online I found several complaints about this issue and discovered that many other owners are experiencing a failure the clock spring in the steering column at about 50,000-60,000 miles 9 I had about 58000 at the time). After discovering that an investigation was started here just days before mine failed I contacted the dealer. I was told that they were not aware of the investigation or the issue. . . . However they were able to quickly tell me it would cost about $700 to fix, and if vw issues a recall later I could try to get it refunded from corporate at that time.

car image   Horn Assembly problem of the 2012 Volkswagen Passat 24
Failure Date: 02/06/2015

Clicking noise started inside steering wheel. Turning all the way to the right popping noise with airbag error message. Now no hands free controls, horn.

car image   Horn Assembly problem of the 2012 Volkswagen Passat 25
Failure Date: 02/02/2015

Tl- the contact owns a 2012 Volkswagen Passat. The contact stated that the horn failed to work and that the clock spring failed with no warning. The vehicle was taken to an authorized dealer who diagnosed that the clock spring needed to be replaced. The contact was not included in NHTSA action number: pe15010 (air bags , electrical system). The manufacturer was notified of the failure. The approximate failure mileage was not available. Dyd.

Other Common Electrical System related problems of Volkswagen Passat