Table 1 shows one common suspension related problems of the 2017 Acura MDX.
| Problem Category | Number of Problems |
|---|---|
| Suspension problems |
I am filing an official complaint against american Honda motor CO. , inc. And the local dealership regarding their handling of a mandatory safety recall on my 2017 Acura Mdx (VIN: [xxx] / manufacturer case # xxx). The manufacturer and dealership are failing to provide a $0-cost remedy for this safety recall by attempting to impose conditional out-of-pocket charges on 1. Conditioning recall completion on paid repairs: the dealership/manufacturer verbally informed me that while the recall procedure itself is covered, I will be required to pay out-of-pocket for any corroded, rusted, or damaged hardware/parts that must be removed or replaced during the disassembly process to complete the recall. They stated that if the vehicle fails their post-repair safety inspection due to these rusted components, I must pay for the new parts before the vehicle is deemed complete/safe. 2. Refusal to provide written estimates: I have repeatedly requested an itemized written estimate detailing these potential charges via email for several weeks, but the manufacturer and dealer have failed to provide one, insisting instead that I bring the vehicle back to the dealership without written terms. 3. Denial of safe transportation: the dealership has demanded that I return the vehicle for inspection/repair without guaranteeing a loaner vehicle, while simultaneously stating the vehicle may not pass safety inspection unless I agree to pay for non-covered rusted parts. A safety recall repair mandated by federal law must return the vehicle to a safe condition at zero cost to the owner. Requiring the consumer to pay for rusted components that must be removed solely to execute the recall repair defeats the purpose of the recall remedy. I request that the NHTSA intervene to ensure american Honda motor CO. , inc. Completes the recall repair in full at $0 cost and provides appropriate replacement transportation during the service. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).