Seat Belt Related Problems of the 2018 Acura MDX

Seat Belt problem

On September 30th I got in my car and my drivers seatbelt would not pull out. It was completely stuck. There was no accident or incident, it just fully stopped working and would not pull out to buckle. It was taken apart my a family mechanic and he confirmed a new part of was needed. We then took it to the dealership and they confirmed a new part was needed. This makes my cart illegal to use. A seatbelt is the most basic, fundamental piece of safety equipment needed. My car is not safe to drive. Driving it puts myself at risk everyday day. This could easily result in death. The dealer told us that the part is indefinitely backordered with no eta. They said they had two other orders for a drivers seatbelt that they were waiting on that they haven't gotten, one of them placed in July. This is 3 people at one dealership that cannot get a drivers seatbelt. I escalated this to Honda/Acura. It took over 20 emails and calls and 10+ social media posts for someone to call me back. I was told I would be moved to a critical back order part and skip the line. It would make me 9th in line, meaning there are many more than that waiting on the part given you don't get moved to a critical back order part unless you continue to call, email and blast them. I was told it could take a year for me to get a new seatbelt as they are having production issues (yet they are making new cars with seatbelts without a problem). They are not prioritizing getting this most basic fault feature replaced and based on the amount of people at one dealer waiting for this part and the "hundreds" as she told me also waiting for this part this should be prioritized and it should be recalled. They are also not offering anytype of safe loaner car for those with the issue to drive even though that are to blame for the production issue.