Warnings problems of the 2025 Acura MDX

Hello! I am writing to report an urgent and serious safety failure involving my 2025 Acura Mdx a-spec and to request immediate investigation and action. The vehicle’s driver-assist systems - specifically the lane departure warning and forward collision warning - failed to operate. In addition, both the steering wheel and the accelerator became stuck, causing my vehicle to collide head?on with oncoming traffic. These failures placed my life and the lives of others in immediate danger. I previously opened a case with Acura contact and client relations (case #16550271). To investigate my vehicle failures that caused this major accident, the response I received was inadequate and deeply concerning. During my conversation with Acura representatives, I was told verbally without any willingness to provide this statement in writing that Acura “has nothing to do with inspecting their own car. ” instead, I was instructed to have my vehicle inspected by my insurance company, despite the fact that they are not certified to evaluate Acura safety systems and do not possess the diagnostic equipment required to assess failures of this nature. Given the severity of the malfunction and the resulting collision, I am requesting that Acura immediately arrange a proper inspection by qualified Acura technicians and provide a written explanation of how such critical safety and control systems could fail simultaneously.

I purchased the vehicle March of 2025. Since I have been to the dealership on multiple occasions. I was there less than a week after purchase because there was a noise coming from the front tire the dealership balanced the tire. The noise was still there so I returned and the next time they replaced the front wheel bearings. I still have issues with the steering wheel shaking so they replaced all 4 tires. The problem still persists but they don’t know why. The car feels unsafe to drive especially on the highway and in rain. I have had the recall for the brake pin assembly addressed and fixed. I also have issues with the audio shutting off or not responding the dealer did a hard reset and an update to the software that has not resolved the issue. The car would turn off at random times and struggle to turn back on when the idle shut off was activated. The dealer replaced the starter. I have had issues with the car randomly braking when there is nothing in front of me and other safety features either not working at all or working when not needed. Dealer advised it was a faulty battery and replaced it. I currently am still having shaking with loud noises especially at higher speed. The engine is very hesitant when accelerating and I struggle to merge onto the highway. It is also extremely jerky at lower gears and its most noticeable in stop go traffic. The brakes are squealing already and the mileage is low. I also sometimes need to press the brakes hard to even stop. The screen often goes black or will not connect to anything and I am unable to see directions or hear music. I feel extremely unsafe in this car and have anxiety every time I need to have anyone in the car with me.