Other Fuel System Pump problems of the 2019 Acura RDX

I received the notification from Honda via Acura link regarding my 2019 Rdx fuel pump manufacture safety recall on 12/18/2023. For additional references, a complaint was filed with Honda (complaint no. 14397579). I have made several attempts with Acura dealerships (mcgrath Acura morton grove & mcgrath Acura of downtown chicago) to have the fuel pump replaced. Each time I was advised that unless I am experiencing problems, they can not service my vehicle as the do not have the parts available. They did not even inspect my vehicle to assure me that my vehicle is safe to drive. Per NHTSA website it states "if the fuel pump module is inoperative, the engine may not start or can stall while driving, increasing the risk of a crash or injury". But what about more severe damages for me, my passengers or others? what about additional out of pocket expenses for repairs/services that could occur because my vehicle was refused service? now, when driving, I have anxiety every time I drive my vehicle when it stalls. I want my car serviced & my fuel pump replaced ASAP!! national highway traffic safety administration (NHTSA), american Honda motor company, inc. (Honda) and mcgrath Acura morton grove & mcgrath Acura of downtown chicago are hereby on notice that my Rdx was not inspected. I was refused service and the recall has not been properly addressed even though NHTSA issued a recall to replace a defective fuel pump.

While driving east bound on I-64 at 65 miles per hour in the left lane the vehicle completely shut down and turned off. We had no acceleration no response whatsoever. We couldn't get safely to the right side and were forced to pull to the left next to the jersey wall and in a very dangerous situation. 1/3rd of our vehicle was still in the left lane since there was very little room on the left side of the highway. We called the state police and they got to the scene approx 15 minutes later. The Acura link system would not work either. We could hear the Acura link rep but they couldn't hear us. A tow truck was dispatched and we had the vehicle towed to the closest Acura dealer. At the dealer they informed us that the issue was due to a fuel pump recall. We were aware of the recall and tried to have it addressed 3 weeks prior. Our complaint is that this fuel pump defect put us in an extremely dangerous situation and we are lucky that there weren't multiple fatalities from being rear-ended while shut down on the left side of a major interstate. Acura needs to address this defect with all subject vehicles immediately.