Windshield problems of the 2019 Acura RDX

The contact owns a 2019 Acura Rdx. The contact stated after starting the vehicle, there was loud sound coming from the rear of the vehicle. After inspecting the rear of the vehicle, the contact became aware that the rear windshield glass had shattered. The vehicle was not diagnosed by a dealer or an independent mechanic. The windshield was replaced, and the vehicle was replaced. The contact was relating the failure to TSB: 22-014 (rear windshield glass shattering); however, the VIN was not included in the TSB. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 63,000.

The contact owns a 2019 Acura Rdx. The contact stated that while the vehicle was parked, the rear windshield unexpectedly shattered immediately after opening the rear passenger’s door. The dealer was contacted and informed the contact that the failure was a known issue related to technical service bulletin: 22-014. The dealer referred the contact to a windshield specialist for further assistance. The vehicle was taken to the windshield specialist, where the rear windshield was repaired but not diagnosed. The manufacturer was notified of the failure, and a case was opened. The approximate failure mileage was 95,000.

The contact owns a 2019 Acura Rdx. The contact stated that while the vehicle was parked, the rear windshield shattered without impact. The vehicle was taken to an independent mechanic, who was unable to diagnose the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to service bulletin: 22-014. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 35,000.

The contact owns a 2019 Acura Rdx. The contact stated that while his vehicle was parked inside his garage, the rear tailgate window shattered. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was 47,936.

The contact owns a 2019 Acura Rdx. The contact stated that the rear windshield suddenly shattered after the contact entered the parked vehicle. There was no impact to cause the rear windshield to shatter. Additionally, the vehicle had not been turned on at the time of the failure. The vehicle was taken to the dealer who replaced the windshield. The failure reoccurred. The vehicle was not repaired a second time. The manufacturer was not made aware of the failure. The approximate failure mileage was 54,000.