general problems of the 2020 Acura RDX - part 2

The rear windshield of my car shattered by itself. The car had pieces of glass everywhere in the back. Acura is aware of an issue with this windshield in models Rdx from 2019 to 2023. They sent a technical service report (TSB 22-014) to their dealers asking to replace the windshield on these cases. We took the car to the dealer for inspection, and they took pictures showing that the car did not have any damage that could have created the problem, but they claim that Acura refuses to cover the repair anyways.

Rear window shattered.

The back window completely shattered, with shards of glass falling both in and out of the car. It is a known defect. It happened completely out of the blue. I don't understand why this isn't a recall. I also don't understand why I had to pay for a know defect. I'm grateful I was not on the highway when it happened. I was on my street but it was in a downpour.

Rear windshield shattered just sitting in driveway. Did some research and found out Acura knows about this through TSB 22-014.

There is known issue where the rear glass will just randomly shatter. My car was parked and no one was near it. I came out to leave and I noticed the rear glass was shattered. This issue has been reported by thousands of other Rdx owners. It’s absolutely insane that this isn’t recalled and covered by Acura. Additionally, it has been over a year and they still have not contacted me about the part to the fuel pump recall. They claim they don’t have the part in. It’s been over a year that I’ve been waiting.

The rear glass has shattered twice in February. First time January 2022 and second time February 2025. The vehicle has been parked when this incidentoccurred. Both occasions has been un winter conditions temperatures. As one can imagine, a shattered rear window isn’t just a minor inconvenience. The rear windshield is crucial for protecting passengers from outside elements and potential hazards during a drive. The first incident was handled by my auto insurance and a rework by the dealer at my cost the second incident Acura covered 75% of the cost while I was held responsible for the remaining 25% no warning were present prior to incident.

This is the second time my back windshield has spontaneously crumbled! I’ve never had this to happen to any car I’ve ever owned. What is wrong with g with this vehicle. I’ve seen on you tube and til you that I am not the only owner this has happened.

Open the driver door to start the vehicle and while closing the door the back windshield shatter.

Back window shattered. . Acura refused to cover the repair.

The rear window has busted out on its own twice with glass everywhere. First time went through insurance second time I went through the dealer ship. I disappointed in Acura telling me there is nothing they can do to prevent this. It’s a defect in the car. It is dangerous and messy at my cost!.

Issue associated with existing TSB 22-014. Rear windshield glass spontaneously shattered when opening driver door. No other damaged to the glass prior, the car power was off as car had been sitting during work hours. Car was brought to local dealership and issue discussed with service team. It was escalated to service director, dave. With the existing manufacturer warranty being expired as the vehicle has surpassed 4 years or 50,000 miles (51,153 miles) and having knowledge of the existing service bulletin he offered to submit a good faith claim without guarantee as no current recall has been established to this VIN. I called Acura Honda corporate to also report a good faith claim and opened a case number which will be dispatched to a case manager for further investigation. Meanwhile, I have no car and no guarantee for replacement or repair. I didn’t feel it was safe to be driving a vehicle with loose shattered glass and open air during winter rainy season having a toddler. I am left without a vehicle and need to consider alternatives due to this hazardous inconvenience.

The rear windshield glass shattered without warning, due to a design flaw from the manufacturer.

Shut driver side door and the rear hatch glass shattered.

I am submitting this formal complaint to report a recurring safety issue with my vehicle, a 2020 Acura Rdx. Specifically, the rear window glass has unexpectedly shattered on two separate occasions without any apparent cause or external interference. What component or system failed or malfunctioned, and is it available for inspection upon request? the rear window glass is the component that failed, and it is available for inspection upon request. How was your safety or the safety of others put at risk? the sudden shattering of the rear window glass posed a significant safety risk. Broken glass could have flown into my eyes or injured anyone near the vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? yes, Acura is aware of this issue as it has been reported by other owners of similar models. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? the police have inspected the vehicle following the incidents. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? no, there were no warning lamps, messages, or other symptoms prior to the failure. To provide more context: the first incident occurred during cold, snowy weather, which I initially suspected might be a contributing factor. However, the second incident took place during moderate weather conditions, eliminating extreme temperatures as a possible cause. Both times, the vehicle was stationary while I was inside my workplace, and surveillance footage confirmed that no individuals or external factors were near the vehicle. After researching this issue, I found that other Acura Rdx owners, particularly models from 2019-2024, have experienced similar occurrences of rear window glass shattering without cause. Despite this, Acura has not issued a recall or provided guidance on resolving the issue. I urge the NHTSA to investigate this matter.

The rear windshield spontaneously smashed while my vehicle was parked in my driveway.

Rear window shattered while parked inside garage for no apparent reason.

One day last December it rained very hard for a couple of days. It about 6:30pm I got in my car to go to an appointment. There was water inside the cab, on the seats, inside of the windshield, in the dashboard and controls. . . And about 4 inches of water on the floor on both passenger and driver side. When I tried to start the car, all the electrical systems went haywire. Everything was blinking at me in the dashboard many different warnings and hazard lights. I took the car to the dealership for service. I was by service department told that drainage lines on the top where the sun visor is were clogged up and the water had backed up into the vehicle. This was no fault of my own. I have maintained this automobile with Acura only for 6 years, since I purchased it. This is serious, even though it was resolved by clearing the lines but the damage to the electrical system were extensive. Now that the lines are cleared who's to say this will not happen again? will my car flood again someday? I believe this to be a design flaw and should be corrected by Acura as a possible. I believe it should be a recall, it could affect the safety of the driver and passengers. Thanks for your attention to this matter.

Upon opening rear hatch I noticed glass falling into trunk area, when closing hatch the window was shattered with no entry sign of foreign object. No branches, rocks or other foreign objects in parking space or around vehicle. Was parked in private home lot.

Closed passenger side front door and rear glass shattered. Car was not running.

The rear window shattered out of no ware when driving in cold conditions and the rear defroster was on.

Panoramic sunroof. Makes loud popping noises while going over uneven terrain such as speedbumps. I fear that this could result in breakage of the sunroof glass causing serious safety concerns to myself or other passengers. It would also make the vehicle susceptible to the elements.

Rear window shadowed due the defroster. The defroster is making the rear window break. When using the defroster it is making the rear window break into pieces.

The rear tailgate glass spontaneously shattered when the vehicle was parked/not operating with nothing hitting the back glass. The only operating change over the past two weeks prior to the shattering was regular morning use of the rear defroster. Rear tailgate was never slammed.

Rear window shattered with out incident. Car was off and in park. Nothing hit it to cause it to break.

The “heads up display” on the windshield that shows the vehicle speed becomes blurry. This is a safety issue because a person can believe he is going a speed that is incorrect. This is particularly troubling when the vehicle is traveling at a much faster speed than appears on the windshield. In the past there was an incident where my vehicle was traveling 10 mph faster than I thought because of the blurred heads up display image. Acura/Honda is aware this is an issue (service bulletin 20-046) but has not taken action to correct the safety issue.

Exploding moon roof.

Rear cargo glass spontaneously shattered while vehicle parked. This occurred between 1:45 pm-5:00 pm on a clear day with outside temperature of 65° review of camera footage from neighboring building shows no evidence of impact by foreign object.

The back glass on my hatch shattered as I opened and closed my door yesterday and this is not the first time it has happened. My car was parked at my train station where I've parked it for years. I usually remote start it a head of time so when I arrive at the station it would be warmed up and ready to go, when I arrived at the station I opened my back drivers door and placed my bag in the back seat and closed the door when I heard a sound but thought my bag had fell over and the contents were out so I got in the drivers seats and that's when I heard the sound a second time and when I looked in my rear view mirror all I could see was the shattered glass, I can't begin to tell you how I felt this was the moment I dreaded once again. I reached out to my dealership and then Acura client services but no one wants to take responsibility, just get the run around. Please let me know what can be done I fear this will occur again and again.

I came out to the garage to get in my car, and I noticed the back window had a huge hole in it. The car was parked in the garage overnight, and did not have the window issue when it was parked. The glass just disintegrated. This is a known issue to occur on this vehicle. Called the dealership and they knew about this issue. There is a California class-action lawsuit against Honda for this issue.

My rear window has exploded twice in less than a year. American Honda is aware of this problem and has issued a service bulletin, 22-014. American Honda is refusing to pay my out of pocket expenses totalling $1,100. 00. There is a class action suit in CA against american Honda. In both situations my window exploded, parked, for no reason. This is also a safety issued with glass shattering with passengers in the back seat, or also while I am driving. The lawsuit said the defroster (rear) is defective. Please look at all the internet postings on this. To include facebook which has a group called "acrua shattered" first incident was 1/22/2024, and the last was on 12/27/2024. Please help us consumers.

Got in my 2020 Acura Rdx this morning and as I was about to start my car the windshield shattered. I contacted the dealer and they are stating that the issue with my windshield is not under warranty and I have to cover it even though it is a manufacturer defect. Acura does have a bulletin out but the dealer is stating that this issue is ended with my car warranty. I have bumper to bumper and powertrain but no coverage for glass.

The rear window failed. The temperature outside was about 27 degrees f and the rear defroster control was turned on. I heard a loud popping noise, but I didn't realize what happened until I got home. When I went to raise the back door, I realized the rear window had shattered. I was close to home and it would have been worse if I was out of town. I immediately called my local Acura dealership where the vehicle was purchased (egg harbor twp. , NJ) and left a voice message. They never returned my call. It wasn't safe to drive with since the rear window shattered and there was a large hole in the window. I could not drive the car for several days until the rear window was replaced. No one inspected the rear window except for the person hired to replace the window. This person said they had done another rear window on a car similar to mine the prior week. Although the window was replaced, the problem may still be an issue if it was caused by the rear defroster control.

What happened to my 2020 Acura Rdx was the rear window randomly broke after closing the driver door (this happened on Tuesday, January 2nd, 2024). I was doing some research and it seems as if maybe this had something to do with the electrical defrosters on the rear window. I even talked with my dealership (highland park, IL "Acura") and they made it sound like they've "never heard of this happening. " I sent the dealer a picture of my vehicle and even sent them the articles that I found on this issue, and got no responses. They proceeded to think I wanted to buy a new vehicle; I have no problems about my car; I love it, however, this actually happened to this same car a couple of years back, so the fact that the dealership claims they've never heard of it is a lie. Thankfully, the window was replaced and fixed today (although I was disappointed it took a week for it to get fixed, I'm glad it is back to normal). What concerns me though, since this has happened 2 times in the last 4 years, I am worried it will happen again in the future. I am displeased with the communication I have received from the dealership. Essentially, I don't think it is fair that I have to pay for something that is clearly a defect of the vehicle itself. Please help guide me in the right direction to receive some closure on this situation. Thank you.

I was driving on I-5 about 10 mins after leaving redding, CA, at about 60 mph when I suddenly heard a loud bang from the top. I pulled over to the shoulder and noticed my sunroof/moonroof had totally shattered. There was no cars driving in front of me or besides me. I also didn't find any rock/stone inside the moonroof. The moonroof suddenly explode/shatter poses a safety concern to the driver or passengers.

The rear trunk glass shattered on its own when the car was parked. This appears to be a known issue and Acura has TSB about it. They should recall the vehicle and fix at their expense.