general problems of the 2020 Acura RDX

The contact owns a 2020 Acura Rdx. The contact stated that after entering the vehicle and pressing the engine start button, there was an abnormal sound coming from the vehicle. Immediately following the sound, the rear window shattered without impact. The vehicle was taken to a dealer but was not repaired. The manufacturer was notified of the failure. The failure mileage was 72,055.

The contact owns a 2020 Acura Rdx. The contact stated that while the vehicle was turned off and unoccupied, the rear glass exploded. The contact stated that there was a video of the failure showing that the windshield was not impacted by any objects for the rear glass to shatter. The vehicle was taken to a glass specialist, where the rear glass was replaced. The manufacturer was notified of the failure. The failure mileage was 25,000.

The contact owns a 2020 Acura Rdx. The contact stated while driving 25 mph, there was a popping sound coming from the rear of the vehicle and the contact became aware that the rear window glass had shattered. No warning lights were illuminated. The local dealer was contacted; however, the vehicle was not diagnosed. The VIN was not under recall for the failure. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.

The contact owns a 2020 Acura Rdx. The contact stated that after starting the vehicle, the vehicle started to warm up and the contact heard a loud pop coming from the rear glass. The contact stated that upon inspection, the contact became aware that the rear glass had shattered. No warning lights were illuminated. The contact called a glass repair company, and the glass was replaced. The local dealer was contacted; however, the vehicle was not diagnosed. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 82,000.

The contact owns a 2020 Acura Rdx. The contact stated while entering the vehicle, the contact became aware that there was glass on the rear seat of the vehicle. The contact stated that the rear windshield had shattered without impact. A police report was filed. The vehicle was not diagnosed or repaired. The contact related the failure to TSB: 22-014 (rear windshield glass shattering); however, the vehicle was not included in the TSB. The manufacturer was not notified of the failure. The failure mileage was 40,048.

The contact owns a 2020 Acura Rdx. The contact stated that upon entering the vehicle and closing the driver's side door, the lift gate window suddenly shattered. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was repaired. The manufacturer was notified of the failure, a case was opened, and the contact was advised to take the vehicle to the dealer for inspection. The failure mileage was 75,000.

The contact owns a 2020 Acura Rdx. The contact stated that while the vehicle was parked and turned off, it was later discovered that the rear liftgate window had shattered without impact. The cause of the failure was not determined and the window was later replaced by the local satellite company. Approximately two years later while the vehicle was parked and turned off the failure reoccurred. The cause of the failures was not determined. The manufacturer and local dealer were notified of the failure. The vehicle was not yet repaired. The VIN was not available. The failure mileage was 60,000.

The contact owns a 2020 Acura Rdx. The contact stated that while the vehicle was parked, the rear window shattered without warning or impact. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was advised to notify the insurance company of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to go through the insurance company and to take the vehicle to a different dealer for diagnoses. The failure mileage was approximately 20,000.

The contact owns a 2020 Acura Rdx. The contact stated that while the vehicle was parked, she approached the rear of the vehicle to open the hatch and noticed that the edges of the rear window was crumbling. The contact stated that upon opening the hatch, the middle of the hatch window cracked and the pieces fell inside the trunk. The vehicle was towed to the dealer, who informed the contact that they could not determine that the failure was a manufacturer’s defect. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist unless the dealer determined that it was a manufacturer’s defect. A case was opened. The failure mileage was approximately 22,908.

The contact owns a 2020 Acura Rdx. The contact stated that the rear window near the hatch had suddenly fractured without impact. The failure recurred a second time after having the vehicle repaired. The vehicle was taken to a glass specialist and the glass was replaced by the insurance provider. The failure occurred again the vehicle was taken to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 28,500.