Carrier/rack problems of the 2004 Acura TL - part 1

56 problems related to carrier/rack have been reported for the 2004 Acura TL. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2004 Acura TL based on all problems reported for the 2004 TL.

1 Carrier/rack problem

Failure Date: 12/02/2019

The transmission is lacking at any moment that happens to me in the middle of the street. No safe another car almost hit me. No safe . . . . My dash is horrible completely cracke and this definitely is going to affect the airbags in my Acura 2004 Tl. Sorry is the wors of worst . Yes I was driving going in to the gas station and car just lack I couldn't do anything after about 20 minutes. The car gets on gear again and I get in gas station.

2 Carrier/rack problem

Failure Date: 06/12/2019

My 2004 Acura Tl dashboard on the passenger side is cracked on both sides of the airbag. I am concerned for my safety and the safety of the passenger because of the position of the cracks could possibly deploy the airbag and cause injury.

3 Carrier/rack problem

Failure Date: 10/16/2018

The dashboard panel of my 04 Acura Tl is severely cracked. My concern is if in the event an airbag did deploy due to false sensors or even due to an accident, how much damage will this cause me? I understand that an airbag will annihilate the dash if activated and hopefully damages are minimal but that was tested with a dashboard panel that was fully intact. I'm a little concerned since I also have 98 forerunner and the dash panel is nearly emaculant. I feel there is a manufacturing defect in the plastic in these vehicles that should be recalled and fixed.

4 Carrier/rack problem

Failure Date: 09/01/2018

Dash is completely covered in cracks. I feel like this can't be safe with the airbags underneath the cracks. Also, whenever a passenger is in my car the airbag light comes on.

5 Carrier/rack problem

Failure Date: 07/18/2018

A crack has appeared on the dashboard over top of the passenger airbag. Worried about passenger safety and airbag effectiveness in the event of an accident.

6 Carrier/rack problem

Failure Date: 06/01/2018

As you can see, these aren't small hairline cracks, they are nasty a## long cracks all over. Each day the crack get worst and open. It dangerous because there is airbags under those dashboard.

7 Carrier/rack problem

Failure Date: 05/08/2017

Dashboard cracking for no reason. Cracks are in many places and occur near the dash air bag which is concerning if it every goes off could send sharp pieces of the dash into myself or a passenger (wife, daughter). Photos can be taken if needed.

8 Carrier/rack problem

Failure Date: 01/09/2017

Dashboard suddenly developed multiple cracks. Cracks are spreading. Some located near air bags on passenger side. Very concerned that in the event of an accident, air bags may not deploy and/or dashboard will shatter during deployment increasing risk of injury.

9 Carrier/rack problem

Failure Date: 12/23/2016

Dashboard is cracked in multiple locations. Risk of airbag malfunction.

10 Carrier/rack problem

Failure Date: 12/08/2016

I purchased my 2004 Acura Tl from autoland USA in selden , NY on April 5th, 2016. The vehicle is in great shape. No torn seats, interior issues or any other visible issues at time of purchase. Just about 2 weeks ago, I noticed these cracks forming on my dashboard. I know this to be a manufacturers defect due to the overwhelming complaints on quite a few message and complaint boards and websites. I need to know what will Acura do to fix this issue. This is definitely not a wear and tear issue, because I also have a 1992 Honda accord in my driveway, that still has a perfectly intact dashboard and the accord is much older than this Acura. I have attached a few pictures to confirm my claim. Thank you. Roberto a. Espaillat unsatisfied customer.

11 Carrier/rack problem

Failure Date: 07/09/2016

The dashboard is cracking around the perimeter of the passenger air bag. The car is typically garaged kept. It seems to be a manufacturing defect that should be rectified by the Acura. I noticed many other third generation Acura Tl owners have had the same problem. . Read more...

12 Carrier/rack problem

Failure Date: 06/08/2016

Dashboard around the passenger side airbag has cracked. Concern around potential impact or deployment of air bag. Cracked occurred when vehicle was parked.

13 Carrier/rack problem

Failure Date: 06/03/2016

Cracks have suddenly appeared on the dash of the vehicle.

14 Carrier/rack problem

Failure Date: 04/26/2016

Multiple cracks on the dashboard that are close to the passenger airbag on the front right hand side. Cracks also happen throughout the dashboard by the instrument cluster and the middle close to the windshield. Very bad material Acura used to make these with. Should be a recall due to the safety issue with the airbag also.

15 Carrier/rack problem

Failure Date: 01/01/2016

Major cracks around passenger side airbag on 2004 Acura Tl. Apparently thousands of other Tl owners are experiencing this defect. The cracks appear to affect the airbag functionality. Quotes in terms of replacement are around $1800. However, this is happening not due to owner error or fault, but rather to all Acuras, garage stored and otherwise.

16 Carrier/rack problem

Failure Date: 07/31/2015

The steering shaft assembly and control arms that connect to the tie rods, sway bars and links to cv axle and I beleive rack and pinion suspension came apart from the tires and caused me to lose control of my vehicle with my child as a passenger which resulted in an accident. We are both very lucky to be alive as we were in route to travel the interstate before this crash occured.

17 Carrier/rack problem

Failure Date: 05/05/2015

My dashboard has two large cracks running the width of the dashboard, along where the airbags are supposed to deploy. No accident caused this defect.

18 Carrier/rack problem

Failure Date: 04/14/2015

I have owned my 2004 since 2011 and since then I have noticed my dash has been cracking more and more have crack lines all over the dash I am not the only Acura Tl owner experiencing this issue.

19 Carrier/rack problem

Failure Date: 03/23/2015

There was no accident. The dashboard on my 2004 Tl began to crack. I've had the car since 2008 without any problems until now. The dash is cracked in two places, one from the front all the way to the edge of the cover of the instrument panel. The other crack comes from the front up to the middle speaker. No further spread so far but am concerned that cracking will continue and spread after seeing so many complaints. The local dealership said that replacement would be expensive, around $2000. They suggested that I call Acura customer service and see if they would do anything. That is my next step.

20 Carrier/rack problem

Failure Date: 02/01/2015

2004 Acura Tl has a dashboard that has splintered. It started by the passenger airbag, now the complete dashboard is cracked.

21 Carrier/rack problem

Failure Date: 01/02/2015

In the last 10 days, the srs dash light came on without a known incident. Researching online Acura information, many areas refers to cracking of the dashboard as a possible reason for the srs light to stay on. Upon investigation, there is a 15 inch crack on the passenger side, going down the right side of the airbag placement. Reports say cracks will continue, Acura knows of the issue however will not recall or correct the issue. For the numerous reported issues of cracking dashboards, Acura should take the corrective action needed. This has been my best purchase to date and have unquestionable faith in the car. With the multitude of complaints about this same issue, how can it be ignored? before this, I would not consider purchasing anything other than another Acura however a $36k vehicle should not have a known repetitive issue thru several years of models. I called Acura client ralations in the us ((800) 382-2238) and had them open a case number for my issue. Not sure if it will do anything however it can not hurt. Only 43k on the car, immaculate 2004. Normally stored during the winter.

22 Carrier/rack problem

Failure Date: 01/02/2015

Takata airbag: very wide crack in dash alongside the front passenger side airbag area. Did not realize so many others had the same concern. Toyota has acknowledge this concern and is replacing dashes and airbag assemblies at no charge to the customer. Why won't Honda step up and take as good a care of their customers?.

23 Carrier/rack problem

Failure Date: 10/01/2014

3 cracks have been forming for the last 6 months on my dash from the middle speaker over to the left airbag compartment area. They are now beginning to split. The airbag light also now comes on when there is a passenger riding on the right front seat. Dealership gave me a replacement price of $2500 but that Acura corporate is knocking off less than $200 for "goodwill". This is an obvious defect.

24 Carrier/rack problem

Failure Date: 09/22/2014

There are extremely deep cracks that have developed on the dashboard. Currently, you can see the outline of the housing for the airbag on the passenger side of the dashboard. When it's quiet, I can sometimes hear noise from where the front airbag is located. Very scary. I am hesitant for anyone to sit in the passenger seat and avoid it if at all possible. My car has always been garaged until recently - both at home and during the day at a commercial garage. The cracks developed even though the car was garaged when not driven. Disappointing that Acura refuses to address this widespread safety hazard.

25 Carrier/rack problem

Failure Date: 09/19/2014

My 2004 Acura Tl has a defective dashboard. I've seen cracking in my dashboard that was disguised in the instrument panel since 2007. It originally looked like the crack was part of the design above the instrument panel. In the past three years, the cracking has spread all over the dashboard to the passenger side comprimising the integrity of the airbag deployment feature in my vehicle. I have received nothing from Acura corporate for an obvious dashboard design flaw for 2004-2006 Acura Tl models. Acura corporate says that cracked dash is a result of wear and tear. My concern is the safety of the airbag during normal deployment and whether or not it will protect my family in the event of an impending accident.

26 Carrier/rack problem

Failure Date: 08/22/2014

Purchased 2004 Acura Tl in late August 2014. Initially thought the markings on the passenger side of the dashboard were as designed due to the uniform appearance. Turns out, there are multiple cracks in the dash going in different directions. Cracks are at least 10 inches and there are several. I am very concerned about the airbag deploying. This is our third Acura and we have never seen this before. Looking at this board, I see multiple complaints regarding Tl dashboard cracking. Hope Acura will evaluate this issue and determine whether or not there is any danger to front seat passengers.

27 Carrier/rack problem

Failure Date: 07/12/2014

While cleaning the inside of my 2004 Acura Tl, I noticed that the dashboard over the passenger airbag was cracking. The cracking is in a symmetrically rectangular shape directly over the airbag. I checked with Acura and they claim that there is no recall or market action regarding this defect. I then googled "Acura cracked dashboard" and was astonished to find many other owners with the same problem and Acura claims no liability for this defect. I am concerned that the cracking may manifest as has happened with other complaints I saw on the internet. Not only is this unsightly, but from a safety standpoint, the continued cracking may compromise the integrity of the dashboard, ultimately deploying the airbag unnecessarily. Although the representative from Acura told me that they have received numerous other complaints, they refuse to acknowledge that this is a manufacturer's defect and only said that I should take my vehicle to an Acura dealer and self-pay for any repairs. With the numerous complaints, this is obviously a systemic problem and should require Acura to pay for any repairs before an injury occurs. I did see another market action involving Acura and Honda airbags but Acura states that this is unrelated to the cracking of the dashboard on the 2004 Acura Tl's.

28 Carrier/rack problem

Failure Date: 06/17/2014

Dashboard cracked on passenger airbag and know has started cracking all over dashboard in a matter of a day, Acura should be responsible for this as this car has been maintained by Acura for the life of the product.

29 Carrier/rack problem

Failure Date: 06/16/2014

Airbag indicator light on instrument panel illuminates periodically. Dashboard has developed two significant cracks directly over the front passenger airbag. I am concerned that the combination of the airbag indicator light and dashboard cracks indicate a safety issue. If the airbag were to deploy, it may not do so appropriately. The cracks could cause it to deploy in wrong direction, rendering it ineffective or dangerous. Also, pieces of dashboard could break off in event of airbag deployment and result in projectiles that could injure occupants.

30 Carrier/rack problem

Failure Date: 06/15/2014

Dashboard developed 9 cracks in one day. Several cracks run across the passengers side air bag. May be a safety issue along with defective parts.

31 Carrier/rack problem

Failure Date: 05/15/2014

Walked out to my car one morning and found my dash to be cracked. A big crack in the center. The car is a 2004 model, but I owned a 1984 car and the dash never cracked. There are a lot of the same complaints online with the same model of car and year. This is a manufacture defect and needs to be recalled.

32 Carrier/rack problem

Failure Date: 05/11/2014

While I was driving, I heard a buzzing noise. I turned to my passenger side to realize my dashboard airbag was cracking! this needs to be recalled!.

33 Carrier/rack problem

Failure Date: 05/07/2014

A small crack developed on the dashboard on left side of the airbag. Over time, the crack has grown and another crack has developed on the right side along the airbag. Both cracks are of equal length running from the top of the dashboard down past the airbag.

34 Carrier/rack problem

Failure Date: 05/01/2014

Dashboard has cracked (~10+ inches) need airbag seem. Crack is large. May result in high velocity debris during air bag deployment. May result in improper air bag deployment.

35 Carrier/rack problem

Failure Date: 03/05/2014

A small crack developed on the dashboard on left side of the passanger side airbag. Over time, the crack has grown and another crack has developed on the right side along the passanger side airbag. Both cracks are of equal length running from the top of the dashboard down past the airbag. This definitely looks like a recall issue or Acura needs to pay for the part to be fixed and/or replaced.


Other Equipment related problems of the 2004 Acura TL


Safety Ratings of TL Cars
Fuel Economy of TL Vehicles
TL Service Bulletins
TL Safety Recalls
TL Defect Investigations