Power Steering Failed problems of the 2012 Acura TL

Electronic power steering failure. I had just driven my Acura for approximately 60 miles and stopped to get a bottle of water. When I came back out and restarted the car, the eps failure warning appeared in the info center an a code 32 showed up in the message center. . I had to drive my vehicle for over 700 miles until I was able to get it to my local Acura dealer. They diagnosed the problem and ordered a new eps module. Total cost of the repair exceeded $1100. I contacted Acura to request a goodwill discount since I have never experienced a catrophic steering failure in any vehicle. They told me that since I was not the original purchaser of the vehicle, they would not assist. The car is outside the warranty, however it seems ridiculous that a critical component part that fails within the first 10 years or 150,000 mile in a new vehicle is uncomprehensible to me. I have never had a power steering system fail completely. I asked for how many failures have occurred and the would not answer this question. Unfortunately when I experienced an issue with a engine surge, questioning the automatic transmission as a culprit they gave me the same blanket answer that they had not experienced any problems with this issue. I found the solution to this issue on an Acura forum.

On Tuesday, July 3rd, 2018, at around 8:30 am while driving on the highway a power steering failure message popped up on the dashboard, and the wheel became rigid, and extremely difficult to turn. I pulled over to the shoulder, and called the dealer service at lehigh valley Acura. I was told they could not look at the vehicle until Friday, July 6th at the earliest, and was instructed to turn off the car, let it sit for three minutes, and restart because the computer probably just need to be rebooted. That cleared the issue. I then drove the car home, and kept the driving to short trips (1-10 miles). I made an appointment for a date about two weeks out just to have it double checked, because that was the first day they had a loaner vehicle, and I thought following the service center representatives advice had fixed an isolated occurrence, on Sunday, July 8th the same indicator came on, an would not clear, even following the earlier advice from the service center. I had the vehicle towed to the dealer service center on Monday. The vehicle was fixed on Tuesday. It needed a new steering component which cost me $1120. I asked why this wasn't treated as a manufacturer's defect, or a safety recall, since I had seen multiple instances describing the same issue in a simple google search. The service representative said that they didn't see it that way. I'm very concerned that a critical safety issue was treated so nonchalantly, and that the company passed the cost the correct the issue to the me (the customer). Also, I should mention, the vehicle has always been maintained at that service center (lehigh valley Acura), and had been there for the yearly inspection a month or two before this issue. I can provide the service bill if requested.

Electrical power steering internal failure.

I was driving around 40mph and all of sudden the "eletronic power steering system" light went on. I was not able to steer at all. I had to use all my energy along with body weight to pull the steering wheel to the right so that I could park along the curb. I almost got hit by another vehicle because this happened when I was trying to change lane. I took to the dealer and they took me the diagnostic code 32-09 (power steering module failure). They quoted me $900. Very expensive. This is a very serious issue and well known issue with Honda and Acura. It can be life threaten issue to some people.

Car is 4. 5 years old, trouble free. Drove car at noon, no problem. Left work at night with temp 8c and car started. Computer showed power steering failure, and power steering was not working. Stopped car and restarted it. Ps then worked. Stopped/restarted 4-5 times, no problem. I checked under the hood and there was no apparent problem, no fluid sprayed around etc.