Air Bag Problems of Acura TLX

To whom it may concern: the purpose of my complaint is to bring to your attention reprehensible policies and misconduct displayed by the automaker, Acura, the premium subsidiary brand of the american Honda motor company. On 11/18/2025, I brought in my 2021 Acura Tlx tech w/sh-awd in for a problem related to the brakes. The front brakes were and continue to make a jarring, very loud, high-pitched squeaking noise at low speeds. After 4 hours at radley Acura of falls church, va, the technician stated "could not duplicate" the concern. The problem persisted and I again returned on 12/18/2025 for the same issue. My vehicle has been at the dealership awaiting a response from Acura client relations on a claim that I submitted on 12/19/2025. Radley Acura diagnosed the issue as a well-known defect of 2021 Tlx models, as evidenced by Acura's own service bulletin describing the very issue I continue to experience (and yet were unable to diagnose on 11/18). Radley Acura is stating that although my vehicle is 28,000+ miles under the manufacturer's warranty, that by time, since purchase, it is outside the manufacturer's warranty by approximately 6 months. However, on 1/27/2025 (when my car was within manufacturer warranty and only had 17,215 miles on the odometer), I completed a lease buyout of my car. In addition, I paid to have it Acura precision certified. As part of this paid certification, radley had my car for over a day to allegedly perform a 182-point inspection, and address a recall open for over a year (with a remedy from Acura - but allegedly no available repair parts to fix my car, until I requested to cpo my at the time of lease buyout). During their cpo inspection, the dealership failed to address the open service bulletin on the front brakes--a documented issue Acura has been aware of since before 2/15/2022, as established by their service bulletin. Now the dealership is stating the manufacturer's defect that they failed to address is $500 out of pocket expense.

See all problems of the 2021 Acura TLX 🔎.

Due to the deployment of the airbags, I sustained fractured sternum, right foot and left hand. Had surgery on left hand to repair fractured fingers. Laceration on right leg.

See all problems of the 2016 Acura TLX 🔎.

The contact owned a 2021 Acura Tlx. The contact received a notification of NHTSA campaign number: 24v064000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that while accelerating from a stop, she was struck by another vehicle driving at 55 mph on the front passenger side. The vehicle spun around due to the impact and came to a stop facing oncoming traffic. The contact lost consciousness. No air bags were deployed. The contact sought medical care for a brain trauma, whiplash, loss of hearing in the left ear, headaches, blurry vision, loss of hand motor skills in her left arm, and injuries to their neck and spine. A police report was filed. The vehicle was deemed a total loss by the insurance provider. The vehicle was towed to a local tow lot for further investigation. The local dealer was not notified of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000.

In February 2024 I became aware of a recall impacting my 2021 Acura Tlx. When I called Acura, I was told more information would become available-- I did not hear back. Then in April 2024 I took my vehicle in for servicing and asked my dealership radley Acura if they could also repair the recall, and the dealership informed me they did not have a part nor an estimate as to when it would become available. In response, I called Acura corporate. They too did not have an update. Fast forward to September 18, 2024, I once again called the dealership and was told the same thing I was told earlier this year. No part available and no estimate as to when one will become available. I then called Acura corporate. Corporate Acura contacted the dealership on a threeway and asked the same question, and were told by the dealership they were waiting on corporate to make parts available. The threeway call signaled to me, that corporate Acura has not kept their own network of dealerships adequately informed, much less their customers. I then contacted Acura customer care and the representative informed me because my airbag light is not actively on, there is no available part nor an estimate as to when one will become available. Acura and Honda have known about this recall for at least 7 seven months and have failed to keep their consumers apprised of updates (leaving the onus on the vehicle owners) and more frustratingly, cannot manage to provide estimates as to when parts will become available. Given Acura's lack of timeliness in remedying the recall, I kindly request NHTSA look into their mishandling of this longstanding recall. Thank you for your consideration.

The contact owns a 2021 Acura Tlx. The contact received notification of NHTSA campaign number: 24v064000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Manufacturer at two different locations report the are unable to make repairs due to not having parts.

See all problems of the 2020 Acura TLX 🔎.

The contact owns a 2021 Acura Tlx. The contact received notification of NHTSA campaign number: 24v064000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Acura Tlx. The contact received notification of NHTSA campaign number: 24v064000 (air bags); however, the part to do the recall repair was not yet available. The local dealer and another dealer, park Ave Acura (247 w passaic st, maywood, NJ 07607); were made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Acura Tlx. The contact stated that while being at a complete stop, they were rear-ended and pushed into the rear of another vehicle in front. The contact stated that the air bags failed to deploy. The contact was unaware if the air bag warning light was illuminated after the accident or not. The contact sustained injuries to their arm and back that required medical attention. The contact stated that a police report was file. The vehicle was towed to an impound lot. The vehicle was not diagnosed. The vehicle was not yet deemed a total loss. The manufacturer was not made aware of the failure. The approximate failure mileage was 73,000.

My check airbag light came on. Also, when I'm driving, my car stalls in the middle of the road and is unable to move, and it keeps doing that. And it does not have a check engine light, but it keeps stalling.

See all problems of the 2015 Acura TLX 🔎.

My car slid off of the road during a blizzard and hit a tree head on. My front end had smashed in and the car was totaled. The airbags did not deploy and the police who arrived on the scene believed that they should have. I brought my car to a body shop to assess the damages as well as look into the issue of the airbags. He told me that all of the crash sensors had gone off and my seat belt had locked up which led him to believe that my airbags should have definitely deployed. The car had no warning lamps on prior to the accident. I often travel on the interstate and had this crash happened at greater speeds I most likely would have not survived. The vehicle is in transit to a salvage yard but is available for inspection.

See all problems of the 2018 Acura TLX 🔎.

On a number of occasions, a warning light came on stating "passenger airbag off". Each time there was someone (usually my adult wife or daughter weighing 112lbs to $125lbs respectively) sitting in front seat in a correct position. The issue was first noticed about 2+ years ago. I had mentioned this to our dealership during an inspection but there was no firm explanation to the cause, or if it was really serious or not. They seem to indicate it was just a sensor glitch and that if there was a crash the system would work properly. I am not sure if they tested the car with a person in the front seat, and if they did, they may not have reproduced the issue because it doesn't happen with every drive. It happens sporadically. This issue happened again last week on a major interstate highway in the middle of a long drive with my wife in front seat. Again, the warning light came on "passenger airbag off. " about 15 or 20 minutes later it went off during the drive. Fortunately, there were no crashes, and therefore no injuries with any of these occurrences. Today I received a NHTSA safety recall notice from Audi of America on my 2nd car, which is a 2016 Audi a3, prompting me to make this report. The safety recall is 69by - passenger occupant detection system (pods). (NHTSA: 21v198). This Audi safety notice describes "perfectly" what is happening with my 2015 Acura Tlx. As in this report, the issue is sporadic, but happens fairly frequently when someone is in the front seat. Perhaps the Acura pods is produced from the same company as the one in this Audi safety recall? in any case, I am fearful of having anyone in my front seat now. Since there is not a formal recall for my Acura, what recourse do I have so I can use my vehicle as intended? thank you.

How Acura lost my business the fact that no one from Acura will take responsibility for the ongoing issues has reaffirmed that my long-term commitment to owning Acura’s is over. Honda will only communicate via the phone and say "if the dealership can't fix it, neither can Honda. " I decided, after months of difficulties with things not working correctly in my car, to trade it in. The last straw was when I looked up the Acura Tlx blue book value; the car had a safety recall I knew nothing about from Acura. The passenger front seat airbag can deploy prematurely in an accident, and cause an injury. The professionals at the local Acura dealership cautioned me not to let passengers sit in the front seat; therefore the car was no longer usable for two people upfront. Acura can't fix the recall safety issue because there are no parts. This follows months of attempts to address other issues with the upgraded technology package not working correctly. Honda/Acura headquarters, and the florida attorney general, provide no written responses despite following the lemon law protocol. After owning my fifth Acura, a 2021 Tlx, I recognized I could no longer count on the safety I’d come to expect. My daughter had come out of totaling my first Acura, a tsx, without even a bruise or scratch more than twenty years ago. This had secured my loyalty to the brand, I had thought for life. Joan gastman lakewood ranch, florida 8472120380-cell 9419070056-landline 7928 suntree glen lakewood ranch, florida 34202.

Airbag and seatbelts warning sign is on. States it's not covered under warranty. This happened to a few others as there are forums online about this.

The contact owns a 2012 Acura Tlx. The contact received notification of NHTSA campaign number: 16v061000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (norris Acura west, located at 8559 baltimore national pike ellicott city, MD 21043 410-461-7000) and was informed that the parts were not available. The manufacturer was not notified of the issue. The VIN was unknown. The contact had not experienced a failure.

See all problems of the 2012 Acura TLX 🔎.