general problems of the 2018 Audi A4

The contact owned a 2018 Audi A4. The contact stated that while driving at an undisclosed speed, there was fluid leaking from the front of the vehicle. No warning lights were illuminated. The contact also stated that while the vehicle was parked, there was a puddle of fluid leaking from the front of the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed and it was determined that the water pump had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000.

The vehicle displayed a low coolant warning and the coolant reservoir was low. Audi dealer service records dated on or about 02/14/2025 document the concern “client states low coolant warning was on, coolant reservoir is low, diagnose and advise. ” the dealer performed coolant-related work involving the thermostat gasket / coolant hoses or connections to the coolant reservoir, ran the vehicle to operating temperature, and rechecked. The concern is being reported because the coolant loss/refill issue continued or remained unresolved afterward. The exact source of coolant loss is unknown, but it may involve the water pump, thermostat, coolant reservoir, coolant hoses/pipes, pressure loss, internal coolant leak, or coolant loss that evaporates before leaving visible residue. This is a safety concern because coolant loss can lead to overheating, warning messages, limp mode, loss of propulsion, engine damage, steam/smoke, or stall risk while driving. No crash, fire, injury, or fatality occurred. The vehicle/component is available for inspection, and Audi service records, coolant-system communications, photos, and water-pump/coolant-related documents are available.

See attached document for complaint.

Water pump prematurely failed. Upon self inspection, I noticed the coolant reservoir was below the minimum requirements. I asked the dealer to inspect, and they determined the cause was a faulty water pump. At around 50,000 miles, this water pump should not have failed under normal use. I am fortunate I self inspected, as continued use may cause premature engine failure due to overheating. Overheating would cause spontaneous vehicle operation failure during normal driving conditions, stalling the vehicle on a road or highway, putting myself and others at risk for impact.

Engine malfunction prevented the vehicle to engage and a significant lag. Correction of the failure has been attempted twice and a third attempt to correct malfunction is currently in progress with no movement as of yet. Gas tank has been drained and refilled and did not correct issue. Definitely not a gasoline type issue.