Table 1 shows two common communication related problems of the 2020 Audi A4.
| Problem Category | Number of Problems |
|---|---|
| Communication problems | |
| Manufacturer Telematics problems |
The contact owns a 2020 Audi A4. The contact stated that while driving at an undisclosed speed, the message sos module no longer connected was displayed on the instrument panel, and the vehicle failed to shut off. The contact believed that the failure was a safety issue due to the loss of communication, including the hands-free features, mobile phone connectivity, and the regular safety features failing to operate as needed. The vehicle was taken to a dealer to be diagnosed, and it was determined that the communication module failure was the same as the sos module failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 54,000.
The contact owns a 2020 Audi A4. The contact stated that the emergency-call/communication system was inoperable. The vehicle was taken to the local dealer to be repaired under TSB: 91-20-29; however, the software update was unsuccessful due to the module. The dealer informed the contact that the module needed to be replaced. The vehicle was not repaired. The contact had not experienced a failure prior to the vehicle being taken to the dealer. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 26,000. The VIN was not available.