general problems of the 2016 Audi Q3

My Audi Q3 was in repair at Audi spokane wa for an issue with the steering wheel, horn and airbag. I had it inspected at a shop in moscow id who diagnosed the damage as the wheel clock spring. Lux auto hause advised that I contact Audi dealership and stated the clock spring is under warranty. I made the next available appt with the dealership because Audi required my vehicle to be inspected at the dealership in spokane wa before covering a warranty repair. The dealership is approximately 150 miles away and Audi stated in their letter that my Q3 had to meet qualifying factors for the warranty repair which were passenger airbag light that stays on and steering wheel controls not working. Audi covered the warranty repair and returned my Q3 with the steering wheel controls broken and Audi damaged my cruise control. I could hear plastic pieces in my vehicle steering wheel. I requested that they reinspect the supposed repair and waited for another 4 hours at the dealership. Audi did nothing about the damage and insisted it is damage from something else. Audi stated 2 times…we cleared the passenger airbag light which seemed to be their only concern. Audi left me with my vehicle seriously damaged, they did not repair the steering wheel or the hand controls and damaged my ability to drive my Audi with the cruise control. I filed a complaint with Audi in mi and they did not initiate a repair for the damage they caused my Audi Q3. When I attempted to provide the diagnostic from lux auto hause that proved my cruise control did not have an error code prior to being at Audi- they ignored me. Lux auto hause is 1 of 2 authorized european repairers in my area. I have had successful repairs completed there and can’t understand why Audi would be negligent when I can prove the damage didn’t exist prior to the clock spring breaking. My Audi Q3 steering, hand controls and after being at the dealer-my cruise control. Is this something the NHTSA can investigate?.

My vehicle's airbag clock spring control unit has failed and does not work. This happened in June 2022. This part controls my airbag, my horn, vehicle display unit and other functions like the radio controls along with navigation. I had this confirmed by my local car repair shop. There is currently an air bag warning light illuminated which has been on consistently since June 2022. My horn does not work and has not worked since June 2022. Just prior to this failure the steering wheel made a plastic like crinkling noise. The vehicle is available for inspection upon request. Audi services has indicated in email and over the phone that this part is indefinitely on back order. Without this fixed the car will not pass my state's inspection requirements. I have also been informed that this clock spring control unit is the same part used in the recall that vw tiguans currently have.