Table 1 shows one common structure related problems of the 2021 Audi Q5.
| Problem Category | Number of Problems |
|---|---|
| Structure problems |
The contact owns a 2021 Audi Q5. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated, and the vehicle stalled. Additionally, the windows independently rolled up and down, and the engine seized. While attempting to start the vehicle, the vehicle failed to start. The contact stated that the failure had occurred three times within five days. The vehicle was towed to the dealer where it was purchased. The failure was diagnosed with a failed gateway control module. The contact was informed that the gateway control module needed to be replaced. The vehicle was being repaired. The contact was informed that the plastic protective bag that covered the gateway control module was filled with water. In addition, the dealer informed the contact that the NHTSA campaign number: 21v947000 (electrical system, structure); recall repair was performed prior to the contact purchasing the vehicle. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 37,200.
The contact owns a 2021 Audi Q5. The contact stated while driving approximately 45 mph, the vehicle engine lost power. The contact stated that all the warning lights on the dash were illuminated and the windows began to go up and down. The contact lost power steering functionality but the brakes were functional and she was able to safely stop the vehicle. The contact attempted to restart the vehicle but the vehicle would not restart. The contact had the vehicle towed to a dealer who diagnosed it and determined that water had entered the vehicle and short circuited the gateway control module. This failure is related to NHTSA campaign number: 21v947000 (electrical system, structure). The vehicle has not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 20,000.
The contact owns a 2021 Audi Q5. The contact received notification of NHTSA campaign number: 21v947000 (electrical system, structure). The dealer was contacted and informed her that an appointment for service would not be available for two months. The manufacturer had been notified of the issue. The contact was informed that the protective cover used to repair the failure was a plastic cover which the contact did not believe was adequate for the repair. The contact stated that the manufacturer had exceeded reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.