Equipment Problems of Audi Q5 - part 2

Subject: formal complaint regarding vehicle safety issue with 2020 Audi Q5 dear national highway traffic safety administration, I am writing to formally file a complaint regarding a critical safety issue with my 2020 Audi Q5, as advised by the new york state division of consumer protection. Please find attached a copy of the division's correspondence dated may 21, 2024, concerning my initial complaint against Audi of America, inc. , along with supporting documents pertinent to this case. On April 10, 2024, while parking in the driveway despite applying the brakes, and despite the reduced speed, the vehicle suddenly accelerated (launching/jumping forward motion) and collided with the side of the house. On April 11, 2024, my auto insurance adjuster confirmed the vehicle was towed to the southampton Audi dealership for an investigation, of which supporting documentation is also attached. Following this incident, I alerted Audi of America on April 15, 2024, and have since made several follow-up communications concerning the safety risks posed by the vehicle's unexpected behavior. Copies of these communications are enclosed for your reference. Unfortunately, there has been a significant lack of substantive responses from Audi of America, leaving the issue unresolved and ongoing safety concerns unaddressed. I appreciate your assistance with this matter and look forward to your assistance in ensuring that this safety concern is adequately resolved. Very truly yours.

See all problems of the 2020 Audi Q5 🔎.

-car shut down (engine off, battery still functioning) while driving. Car went into neutral. -lost power steering and other functions after about 20 seconds of the engine shutting down. -immediate life-threatening danger while driving to us and surrounding drivers and pedestrians -no inspection or police report yet. -the car has not been driven since the incident and so the problem has not been reproduced yet. Upon inspection of the trunk area (2018 Audi Q5), we found about 4 inches of water. This has been attributed to clogged sunroof drains causing water to flow into the trunk and short out electrical components.

See all problems of the 2018 Audi Q5 🔎.

Clock spring I drive a 2019 Volkswagen Audi Q5. My vehicle was serviced on 03/15/24. After the service I received a video message saying “overall my vehicle appeared to be in excellent condition”. The following day I was out running errands and the airbag light came on. I thought it may be a glitch due to something that happened during the service. Based on my driving, my signal and the control panels were working as I was able to adjust the radio and call my mother using the steering wheel controls. I contacted the dealership initially I was told because it was Saturday, it would be Monday before anyone could assist me. However, about 15 minutes later, the serviceman, david,who took care of me on Friday called me back. After discussion, he told me I could bring my vehicle in. I brought the vehicle in and waited approximately an hour. The service man later told me that it was the clock spring; however, they were not sure what exactly was wrong with the clock spring. I was placed in a rental and told they would contact me later. Before close of the service department on Saturday, I received a call from the service man who stated it was indeed the spring. He did not specify what exactly was the problem, but that it would need to be replaced. I was looking at cost of $1600. He also told me this is unusual given the number miles that I have on the vehicle I know that Volkswagen has had issues with the clock spring on some of its vehicles. Therefore I am wondering could this potentially be a problem with some Audi vehicles as well?.

See all problems of the 2019 Audi Q5 🔎.

Sub frame is rusted out. Major safety issue. Confirmed by 3 independent auto repair shops. Removing and replacing the rear sub frames. $ 1800. 00.

See all problems of the 2015 Audi Q5 🔎.

I was at a park on March 8,2024 and was parking between two cars. When I was about to press park, vehicle's accelerator self -engaged and the car took off at high speed, this resulted in a collision with a tree about 10 feet from the curb. All front airbags were deployed and the front end got damaged. Reported the incident to the dealer on March 14, 2024. Insurance company informed me that the car is total loss. The car was transferred to the insurance company for inspection and damage assessment. Auditalk was also contacted. Car was sold by insurance company as salvage.

See all problems of the 2023 Audi Q5 🔎.

Without warning, on [xxx, my 2020 Audi Q5 stopped working. I called Audi care, who arranged a tow to the nearest Audi dealer, the Q5 was under manufacturer warranty. Audi had previously recalled its gateway control module; resolution, put a bag over the part. Audi completed the “fix” upon recall. Failure of that part is catastrophic; it renders the vehicle disabled; it cannot even be put into neutral. My Q5 was chain dragged onto a flatbed and taken to Audi for service. Audi confirmed the gateway control module failed, stating the component needed to be replaced. The part was back-ordered and would take 7-10 business days. After nearly 8 weeks with no part, on April 2, 2024 the Q5 and repair were transferred to the Audi dealer I purchased the Q5 from. The part was listed as “high priority”, the Q5 was not drivable. April, may, June and July passed, no part. Audi service continued to claim the part was being made in germany. Each month I was told the part would arrive, it never did. In August 2024, I contacted vw America (Audi’s parent company), to request a buyback. Six months had passed, there was no sign of the part. Vw America requested the repair order, purchase agreement, warranty info and registration. On [xxx], I submitted a buyback request with all documents. On [xxx], vw of America refused to settle, and suggested I initiate a case with the better business bureau. Bbb determined the Q5 was eligible and opened a claim. I uploaded all requested documents to the bbb case. Audi did not respond. The case was set to go to arbitration, then bbb suddenly determined the Q5 was not eligible; it was over three years old, it had been over three when the case was opened. Nearly 10 months after the Q5 stopped working, I contacted the dealer, asking them to intervene. Audi refused to admit it could not make the part. Their solution, buy a new car. Audi still owes me thousands of dollars for an extended warranty on a Q5 it could not repair. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C.

Oil leaking excessively + low oil pressure.

See all problems of the 2012 Audi Q5 🔎.

This was unintentional acceleration case: when I got into the parking space, the car was almost stopped and I was about to press the park button (gear) and the car suddenly accelerated and in a fraction of a second, climbed the curb, crashed into the fence, broke the fence and crushed on a tree. I was still applying brake to stop it and I could not do anything else. The following facts show that the acceleration was totally out of my control. 1. Vehicle climbed the curb 2. And climbed the dirt part, shrubs 3. To hit the fence and broke it; it looked like something mall functioned. As a matter of fact, no safety feature worked and no sound signals went on ! even vehicle's collision system did not kick in when car was climbing over the curb. Fortunately, I could get out of that car and my body was aching due to the seat belt and airbag explosion. (driver side bag exploded for sure. I do not remember if the other side bag exploded. ).

My wife was pulling into a parking spot when all of a sudden the cars engine accelerated causing the car to jump one curb, hit a step and striking a pole before finally the brakes stopped the car from going through a storefront. None of the safety crash features stopped the vehicle. My wifes foot was on the brake, not the accelerator. Previously we had the vehicle in for service to reset the computer that kept freezing. Unfortunately we did not research Audi in detail before we bought. Since this occurrence, we have seen that some of Audi's models have had a history of "unintended sudden acceleration" and that there was actually a class action lawsuit years ago. After reading about those occurrences, we believe that this is what occurred. Audi corporate sent their engineers to download the computer data. They concluded that there was no computer error and no evidence of impact. Clearly there was impact since the car had to be repaired. I have since driven the exact route into the parking lot to see if possibly my wifes foot could have been on the accelerator. I made a right turn, quick left turn and quick right turn into the parking spot and my foot was on the brake the entire time. All third parties that have looked at the vehicle don't believe that there was a computer acceleration malfunction because the engineers said that they didn't identify a problem. I will never drive an Audi again. After this incident, I have spoken with other Audi owners and there seems to be issues with the german engineered "safety" controls. Apply brakes when not necessary, lane control jerking back into traffic when in an exit only lane. I am thankful that no person was in front of my vehicle when this occurred.

When the hatchback on this car has been open on at least 8 ocassions it has automatically peeped and began to close on me while, for example I was leaning into the back putting in or taking out groceries. This car has rear bumper sensor to allow one to open the hatch with your foot. This sensor is on the left end of the bumper. My feet have never been near the sensor when this has happened, this hatch has also closed on my husband so I dont feel it something unique that I am doing.

The car was sitting in the driveway in the rain. I went out to get something out of it and the car was dead, but the back wiper was going, the rear lights were on and the driver side windows went down. I had it towed to the dealer and they told me water had gotten into the area in the back left wheel well where the comfort module is located. The dealer tried to say there was something wrong with the rear hatch but there isn’t. I’ve read account after account online of this exact issue happening to other owners and it caused by a defective sunroof drain. It drains right into the rear hatch with the module. They quoted $9000 for the repairs.

As I was driving on the freeway on my way home from work, my car just started giving off warning signals that my brake lights were no longer working and my tail lights were no longer working. Which almost caused a serious accident due to the car behind me not being able to tell that I was coming to a stop. When I got home I did a little research to see if I can see what the problem was and I come across multiple complaints online about a faulty hatch switch. I took my car into the dealer the next morning for service and the service provider told me that they will have to check my car and more than likely it is the hatch switch and they are aware of it. But Audi doesn't have a recall for something so deadly. Faulty hatch switch that controls your brake lights and taillights it's a serious safety concern and should be addressed immediately, people can lose their lives all because of a faulty switch that Audi is aware of.

My 2018 Q5 has experienced water intrusion due to the defective design of the sunroof/drainage system, causing water to leak into the trunk and rear left cavity where the ecm and battery are located. After several hours of rain, approx. 2 inches was collected in the location of the battery and was extremely dangerous.

Rear sunroof drain leak into major electronic components. 2018 Q5 with 61k miles after heavy rain started receiving all kind all errors including lights and ignition. Upon inspection Audi service has stated that hvac control module has shorten (the area with the module in the left rear portion of the trunk filled with water), quoting repair of the module and insisting to replace sunroof drain hoses for total of $5k. Insurance has agreed to cover module replacement due to the flood of approx. $2,5k, however drain hoses and deducible with another $2,5k would not be covered and is on me. Mechanic in the Audi service several times noted that that this is common issue with Q5 and q7s. , I am so frustrated and do not understand how come the Audi car the owner shall be responsible for any cost of such if it is unclear: 1. How and why the water gets there through the closed sunroof in such amount to flood electrical equipment. Are all Audi sunroof seals so bad that they fail in 6 years? 2. I had serviced the car in the Audi for up to 60k, and no one ever cleaned the drains there or advised me of such (all is needed a small note for me)? why did I pay extra to service car in the official dealerships? 3. How Audi could sell a vehicle with such design flaw, placing weak drainage hose through the electrical equipment compartment, considering they just had a class action lawsuit over sunroof leaking but on different models and model years.

For months the car has smelled musty. Last week the electrical lights went on and warnings to not drive the car. Water was discovered in the wheel wells and the computer system appears to have been damaged by a leaky sunroof. On the car fax report it was noted that at 14, 608 miles the vehicle had it's sunroof "replaced/ repaired" with a seal removed and repaired according to an invoice record furnished to us by the dealer . The vehicle ran out of it's warranty in July of this year. We've heard that others have been having a similar, if not the same issue and the dealership has quoted up to $20k to repair. Clearly there has been a defect from day one at 14,000 miles. The car is never parked under trees.

Sunroof drain canals had a defect that caused water to leak in the back of the vehicle (from the c pillars) and caused water to accumulate in the trunk - about 2 inches. Water damaged several electronic components, modules, and the battery causing the car to send multiple alerts to stop driving immediately. This seems to be a common issue but there are no official recalls or extended warranty from Audi.

On 8/8/2023 my vehicle was outside in the driveway of our home in truro, MA. A large storm moved through the area with torrential rain and lightning. Once the rain let up I looked out the window to find all 4 windows down 4-6 inches, the rear hatch was opened with the rear wiper and high middle brake light on. When I ran outside to close the windows etc. I could not start the car the mmi did not come on and I could only get 3 of the windows up. I had to manually close the rear hatch. I put a tarp over the drivers side window that wouldn't close and had aaa come out. They assessed that it was not a battery issue bit an electrical module issue. I filed a claim with my insurance and after waiting for the adjuster to look at the car I had aaa tow it to an Audi dealership. They ran a diagnostic test on it and found water had caused the comfort module and associated wiring to fail. The estimate to fix the issues was is nearly $12,000. Because of the cost my insurance company is sending another adjuster out to inspect the issues at the dealership. There were no prior issues or symptoms before this issue took place.

Coolant pump failed at 90k miles and eight years. Herb chambers Audi burlington denied there was ever a warranty for this issue, instead stating that the car in general was out of warranty (over 5 years from overall warranty), failed to refer us to the settlement claim administer as the NHTSA says they are required to under your guidelines (https://static. Nhtsa. Gov/odi/tsbs/2022/mc-10214802-0001. Pdf), and again in fact failed to mention the warranty extension at all. They then quoted us at $2,580 for the repair and demanded we pick up the car by 5 pm if we did not agree to this fix, and that they would charge us to leave the vehicle on site. We then had to drive the vehicle to another dealership, where while we waited to hear from Audi on coverage of the repair—ultimately denied—we had it fixed and paid $1,970 for the fix, because the car we were told by burlington (which refused to acknowledge the existence of a warranty extension) was dangerous to drive, and indeed the leak was so bad we had to refill it even after it was sitting in the driveway overnight. Our complaints are as follows: 1) Audi burlington is not following NHTSA guidelines in the least re the coolant pump lawsuit and in fact dies not acknowledge the existence of said warranty 2) the class action case zhao, et al. V. Volkswagen group of America, inc. , et al. , civil action no. 2:21-cv-11251 while helpful is not adequate. Our car has been meticulously maintained and at just over the required mileage (though under the years) it had a failure that, had it been ignored, would have been catastrophic.

See all problems of the 2016 Audi Q5 🔎.

My vehicle's drive side (front) door has an ongoing malfunction of the handle. The protective covering continues to fall off and I am concerned that it will fly off and injure someone. I've taken the vehicle to a certified Audi dealer (ciocca Audi, state college, PA) on at least three occasions and they are unable to fix this problem. In fact, they state that it's a "known circumstance" with all Audi Q5s and perhaps other models and forwarded videos to me documenting the same issue on 2023/2024 models. They are unwilling to find a solution; thus I continue to drive an unsafe car. I am requesting an investigation and a safe solution.

My sunroof exploded while I was driving. No apparent cause and it was not a hot day. . 79 degrees. Glass landed all over me, my passengers seat and the back seat. I was startled and confused and was fortunate that no cars were near me. I was 2 miles from home and did not call police but paid almost $1400 for repair and Audi took no responsibility.

See all problems of the 2021 Audi Q5 🔎.

My 2018 Audi Q5 had the 5-year/50,000 mile factory recommended service in August 2022, the vehicle only hadwith 42,000 miles and everything was perfect as it was the last year of the five year service extended contract. In July 2023 I was told the engine mounts needed to be replaced. Both mounts and vehicle has 53,000 miles. Basically mounts cannot the engine and transmission in place . This recommendation was done as part of the 60,000 mile recommended factory service based on my google research. Many Audis have disorder failure which is which can be catastrophic because there are no warning lights for the engine mount failure when the car auto stops and starts it shakes. This has hung always been a standard, but annoying feature of the car, which cannot be turned off for emission purposes. Clearly the engine mounts cannot handle the auto start/stop of the vehicle. That’s why it’s failing for so many vehicles. It is frustrating given that the car is a $54,000 car and at 53,000 miles I run the risk of the engine falling on the ground , this information is widely available on the internet easily accessible on google. I ask that you please look into it. Thank you for your time always . What is bizarre is that now when I accelerate hard, I can feel a little vibration of the engine before I didn’t but that’s something I cannot explain at the moment. The dealer that sold me the car brand new is the only dealership that has ever touched my car, and my car was always serviced as recommended once a year.

In early July, 2023 various warning and fault lights began to show on the dashboard: engine start system, brake lights, start/stop system, and others - indicating malfunctions with systems important to safety. Also, the car alarm system sounded without cause and key pods would not lock/unlock the doors electronically. These warning lights proliferated over several days. We took our car into our local Audi dealership. They diagnosed the problem as follows: "performed gff and found code for 3393 comfort system control module replacement. Control module faulty due to control unit being submerged in water and fried the control unit. Water leak due to rear drains clogged causing the water to overflow. Performed/fixed the water leak, cleaned out the pools of water that have accumulated, replaced the control unit 3393 comfort system control module, performed control unit replacement test plan and program keys. " the Audi Q5 is well known to have design/parts problems in the sunroof drainage system. As has occurred in thousands of other Q5s, those issues caused the rear cargo area to flood, frying an important electronic component and activating warning/fault lights for a range of other systems. Malfunctions in several of those systems could have caused critical safety issues. We are fortunate because we decided to take our Audi directly to the dealership service center. Repairs cost several thousand dollars.

Have water leaking on the driver side roof and upon dealer servicing - it was due to faulty or worn out seals on the front windscreen- and even though the windscreen is not damaged - Audi recons it has to be replaced at customer cost including the windshield that is in good condition since to cover their inability to take the glass out w/o breaking it. In public forums I see quite a few such fixes enough to warrant this should be investigated and tagged under recalls.

See all problems of the 2010 Audi Q5 🔎.

Sunroof exploded--no sign of rock (not near overpass), gun shot, bird,etc. It just blew up at highway speed on 6/17/2023 near milepost 98 on I-55 south near cape girardeau mo. Fortunately the interior cloth sunshade prevented glass from entering the vehicle. We were at risk from the shock of the situation and the possibility of glass debris (but see above). No warning, no inspections.

My 2015 Q5 is experiencing excessive oil consumption and has failed the oil consumption test. This is a known defect in older cars for which there was a successful class action suit and now it seems that this defect is also present in certain Audi cars between 2010-2017. The excessive oil consumption stems from a piston and ring defect. The defect is causing the cars' pistons and piston heads to break off into pieces. This causing a number of problems requiring costly repairs and makes the car unsafe to drive. In addition to excessive oil consumption, the car can experience a sudden loss of power while driving (which is a safety issue) and engine knocking. My mechanic has inspected the car, run the oil consumption test (which the car failed) and told me that the piston and rings need to be replaced. He also stated that he has seen this in Audi's and that it is a known problem. Currently, my low oil light is coming on every 800 miles (normal would be 5000+miles). You are welcome to inspect my car at any time.

Jan. 2023 my coolant pump had blockage which caused the coolant hose to break and discharge coolant all over my engine and overheat. I have the repair receipt from Audi dealer and requested a copy of the inspection report from them. Pictures also attached. I also have my car at the Audi dealer as we speak due to a week later the car would not accelerate properly with a drive system malfunction error light, which is now the turbo charger needing replacement. Towed to Audi dealer on 2. 7. 2023 and waiting for turbo charger delivery, currently on back-order. These are not normal wear and tear items on a vehicle with 53,000 miles.

Once the car is programmed to open/close your garage door, the car must be running in order to use this feature. This means that you must start the car before opening the garage door when you want to pull out and likewise you need to close the garage door before turning off the motor when you pull into the garage. I consider this a safety defect. The garage door should always be open before you start the car and the car should be off before you close the door.

Wa15aafy9p2019936 new car with recall beign sold by the dealer.

I was driving on the highway with no vehicles or overhead obstruction when the sunroof shattered.

See all problems of the 2017 Audi Q5 🔎.

A 2022 Audi Q5 phev abruptly stopped and displayed three warning lights on the dashboard (electrical system malfunction, drive system malfunction, and check engine light). Car was unable to move. Had the car abruptly stopped on a highway, a serious accident may have occurred. There were no prior warnings. After restarting the car several times, the malfunction messages disappeared and the check engine light stayed on. The driver drove it less than 5 miles to the dealership after contacting the dealership to provide advance notice of the car’s arrival. On the same day, the dealership said that the check engine light cleared itself and they did not find any codes to diagnose an issue. Without a diagnosis, the dealership cannot state that a similar incident would not occur in the future. After four more days with the car, the dealership maintained that there were no codes to use for a diagnosis (reported only sporadic codes and not hard codes were found) and the car was ready for pickup. The driver will request an inspection by another Audi dealership service center. The driver has also experienced an intermittent hard brake pedal issue with this model. Issue noted at dealership in August, but not replicated and the issue still occurs infrequently.

See all problems of the 2022 Audi Q5 🔎.

Two issues. My temperature housing unit is leaking coolant. This car has very low mileage and is barely driven so it is very strange that this part is already defective. Seems the original integrity of the part may not have been good. Second, my Audi pre sense comes on while the car is driving and brings the car to a screaming halt as is there is something in the cars path. The problem is there is nothing in the cars path when this feature kicks in . It’s quite dangerous as this has happened to me while driving on busy roads .

Confirmed carbon monoxide poisoning. On Tuesday October 19th, 2022, at 11 am, I drove my 19 year old niece, a student at uni san francisco, to a transit station about 2 hours from my home. When we got out of the car to say goodbye I felt quite dizzy, sleepy, and a bit nauseous. I got back in the car and drove about an hour towards home and felt so dizzy that I stopped and got out of the car to get some food, just incase that was the issue. I walked around at a shopping center for about 4 hours until I felt a bit better. I got back in the car and drove another hour home. As soon as I got out of the car at home, about 7:15 pm, it was very apparent that the dizziness had returned. I called my dr the next morning and she sent me to the er for a blood gas test which confirmed carbon monoxide poisoning. I called my niece and she confirmed she felt the same symptoms upon arrival at the transit station.

The horn does not honk unless the engine is running. On the first day I drove my new car, I was waiting in my car for my husband. I was parked. A truck behind me backed up, almost hitting my car. I tried to honk, no horn! I jumped out of my car and screamed. At the same time another man told him to stop. Today woman keep their keys in their purse to access their cars. If they are in danger, prior to starting their car, an Audi is not the car to be in. This is dangerous. I have to leave my radio on, or the screen will not work. The decisions on this car need to be addressed.

Factory installed hitch receiver became very loose after only one use. A trailer weighing less than 3500 pounds was towed less than 200 miles. When I removed the hitch from the receiver, I notice the receiver was very loose. I could move it very easily with one hand. This seems to me to be a very serious safety issue. On a longer trip the receiver could have completely detached from the vehicle causing a serious accident. The vehicle is only about three months old and has been used to tow only once.

The car is using/burning excessive oil. I’m adding oil every 300-500 miles. There was an open recall in the past for the exact same consumer problems. I purchased this car used in April of 2022 and it’s been an on going problem since I’ve had it.