Gasoline Fuel System Problems of Audi Q5

The contact owns a 2017 Audi Q5. The contact stated that vehicle was serviced in 2017 under NHTSA campaign number: 17v298000 (fuel system, gasoline) by the dealer. The contact stated that while his wife was driving at an undisclosed speed, fumes was detected inside the vehicle. The contact stated that he checked the vehicle and became aware that fuel was leaking underneath the vehicle. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the fuel pump flange needed to be replaced. The contact was informed that the warranty for the repair was 12-months. The contact stated that the fuel flange was replaced. The manufacturer was made aware of the failure and confirmed that the recall repair was completed in 2017 and that the warranty was for 12-months. The failure mileage was approximately 84,000.

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The contact owns a 2010 Audi Q5. The contact stated that the vehicle failed to restart after refueling. Additionally, a fuel odor was detected while driving. The vehicle was towed to the residence, where an independent mechanic diagnosed that the fuel pump needed to be replaced. The contact stated that the dealer had previously replaced the fuel pump; however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 190,000.

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The contact owns a 2012 Audi Q5. The contact stated that on several occasions while driving at various speeds, the vehicle stalled. The vehicle was taken to the dealer where it was diagnosed that the fuel injection intake valve needed to be replaced. The vehicle was repaired; however, the failure recurred. The oil warning light, the eps warning light, tipm warning, and the check engine warning light were illuminated. The vehicle was taken back to the independent mechanic where it was diagnosed that the fuel intake valve and the oil pan needed to be replaced. The vehicle was repaired. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 104,000.

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The contact's wife owns a 2011 Audi Q5. The contact stated that after he parked the vehicle in his garage, he smelled a fuel odor outside of the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the flange had cracked and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and advise the contact to call the manufacturer. The manufacturer was notified of the failure and the contact was informed that the recall was previously performed under the NHTSA campaign number: 18v818000 (fuel system, gasoline) but no further assistance was provided. The failure mileage was approximately 127,000.

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Tl the contact owns a 2011 Audi Q5. The contact stated that after parking the vehicle, he started smelling fuel inside the cabin of the vehicle. The contact called the local dealer karmart of maui (411 huku lii pl #103, kihei, hi 96753, (808) 419-7400) and the dealer was made aware of the failure. The vehicle was not repaired or diagnosed. The manufacturer had been informed of failure. The contact stated that the vehicle was repaired by previous owner under NHTSA campaign number: 16v660000 (fuel system, gasoline). The failure mileage was approximately 81,000.

The contact owns a 2017 Audi Q5. The contact was not made aware of NHTSA campaign number: 17v298000 (fuel system, gasoline) until after the vehicle was purchased. The contact was unable to determine if there may be a stop sale of the vehicle due to the dealer (Audi north austin, 12971 pond springs rd, austin, TX 78729, (844) 473-2985) and manufacturer being unable to determine when the remedy and repair parts would be available. The contact received no written notice of a manufacturer recall. The service center manager sent an e-mail a month after the vehicle was sold and the contact was waiting on a solution from the manufacturer. The contact was not experiencing a failure. Parts distribution disconnect.

We were transferred from chicago to germany at the end of 2014 and as the Audi recall for the airbag and fuel flange were now available we scheduled the vehicle for service on 11/12 Jan 2017. The dealer had the recalls in the system and printed them out as a service order for repair. On 12th January the dealer called and said Audi ag would not authorize the repairs. I called again today 13 Feb 2017 and the dealers service representative daniel carr said they would not authorize and that the dealer has no way of ordering the parts without Audi ag and that I should contact an american dealership in the us.