Table 1 shows two common visibility related problems of the 2021 Audi Q7.
| Problem Category | Number of Problems |
|---|---|
| Wiper problems | |
| Rearview Mirror problems |
[xxx] mobile: [xxx] October 1, 2021 Audi motor sales USA, inc. Assurant warranty claim number: [xxx] dear sir/madam: I am writing to you in hopes of finding a swift and satisfactory resolution since my Audi dealership-issued extended warranty claim is not being honored despite repeated efforts to resolve the issue. Incident: on Saturday, September 25, I was driving on route 42 when a pebble hit my front windshield and made a small crack underneath the rearview mirror. Action taken: we immediately reached out to report the issue, but being a weekend, received no response. We did not use the car again, but by the time someone responded to us on 9/28 - 3 days later! - the crack had spidered out from its original size. Details: when the crack appeared, we immediately called Audi fort washington (where I purchased my car) and left a voicemail for the service advisor and then called Audi cherry hill (closest dealer) and left a similar voicemail. Then we started to text on the Audi website but the response seemed to be a bot that did not lead us to a human contact. Meanwhile, while we have not used the car since the incident happened, the crack has spidered out on its own beyond the size of the initial crack! we continued to try calling Audi on Sunday 9/26 and on Monday 9/27 and still received no response! on 9/28 we finally heard from [xxx]f, who contacted the warranty company and reported back to us on 9/30, that it was denied because of the size of the crack. I explained how if this crack happened on a Tuesday and was immediately taken into the dealership it would have been covered, and it is not our fault that it happened on a weekend and no one responded when we immediately reached out - to several sources - several times! I spoke with assurant directly today on 9/30; they forwarded the information to process the claim. The replacement of the windshield and car rental should be covered under the warranty. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6.
The contact owns a 2021 Audi Q7. The contact stated that the rear-view mirrors on the driver's side failed to indicate when another vehicle, person, or object was nearby the vehicle. The passenger's side rear-view mirror's Audible alarm occasionally erroneously alerted the driver that there was a vehicle, a person, or an object nearby the vehicle. The infotainment screen occasionally blacked out, and the following day, the screen activated but failed to finish uploading all the systems and functions. The back-over prevention camera alarm made abnormal sounds compared to the normal sound. The infotainment center intermittently failed to display the icon indicating that the key was in the ignition after the vehicle had been started. The vehicle was not taken to the dealer to be diagnosed or repaired. The contact was unaware that the vehicle was included in NHTSA campaign number: 25v900000 (back over prevention). The manufacturer was not informed of the failure. The failure mileage was approximately 44,000.