general problems of the 2022 Audi Q7

The contact owns a 2022 Audi Q7. The contact stated the check engine light had been illuminated. The contact explained that their failure was related to the technical service bulletin NHTSA campaign number: 10244468 (engine and engine cooling). The vehicle was taken to the dealer where it was diagnosed where it was diagnosed that the e-vap leak detection from the circuit showing code t240700. It had been confirmed that the failure was related to the TSB NHTSA id number: 10244468 (engine and engine cooling). The vehicle had not been repaired due to parts not being available due to the TSB stating parts would be available by the end of the 2nd quarter of 2024. The manufacturer was made aware of the failure where it was confirmed that the parts for TSB NHTSA id number: 10244468 (engine and engine cooling) were not yet available. The approximate failure mileage was 20,000.

While parking the car, the gearshift got stuck in “neutral” even though n was not pressed. I was not able to restart the car once I turned it off. Every time I pressed the start button, a warning would come on the screen “ please put the vehicle in park. Risk of roll over”. When I pressed the park button, nothing would happen. I got out of the car, but it wouldn’t lock. Unable to start the car for over 2 hours. Finally had to get the car towed to Audi dealership. It’s only one year old SUV. No prior similar problems.

Since purchase of this vehicle, it randomly trips a critical engine failure error do not exceed 1200 rpm. When it does this, it will idle at a much higher rpm than the do not exceed value, which causes the vehicle to come to a stop. The vehicle went into the shop during the winter of 2022, and they determined that it was a computer failure and replaced the car's computer system. The error went away until the winter/spring of 2023. In 2022, this error always occurred within a few blocks of home at low speed; but now this critical error will trip while driving on the roads at faster speeds, which causes the vehicle to rapidly decelerate. The dealership and service center looked over the issue and found that Audi has a technical bulletin out for this, and they expect a fix by fourth quarter 2023. Until then, they advise that it is not a problem and when the vehicle does this error wait until you're stopped and then turn the car off and back on to return the vehicle to normal operating conditions. Audi told the dealership there is no safety issue, and I'm telling the dealership that it will stop rapidly and without warning, and I was lucky the last time this happened that the cars behind me were paying attention. Neither Audi corporate or Audi bellevue consider this a safety risk, and that having a car stop suddenly and without warning to the driver or other cars on the road is perfectly fine. I've tried dealing with them all and the dealership states Audi says there is no safety issue and no fix so there is nothing we can do, and Audi USA customer care says that the dealership says it is safe so there is nothing we can do. It's a circle of nobody dealing with a serious safety issue. They state it's a rare occurrence, but I've had this happen several times over the 16 months I've owned the vehicle. See picture from text communicaiton.

2022 Audi Q7. Consumer writes in regard to unintended acceleration.