Table 1 shows one common suspension related problems of the 2016 Audi S6.
| Problem Category | Number of Problems |
|---|---|
| Suspension problems |
Subject: formal complaint regarding defective arnott front air strut to whom it may concern, I am writing to formally report a significant safety concern regarding a defective arnott FL front air strut purchased via rockauto for my 2016 Audi S6 (VIN: [xxx] ). The air strut failed within five days of professional installation. This failure compromised the safety and functionality of my vehicle's suspension system, potentially risking further damage and endangering passengers. I was forced to drive the vehicle briefly in this compromised state to arrange for reinstallation, creating an additional safety hazard. Details of the issue: product: arnott FL front air strut (purchased via rockauto). Professional installation dates: October 25, 2024, and reinstallation due to failure on November 27, 2024. Failure description: the air strut lost functionality within five days of installation, causing a significant drop in vehicle height and inability to maintain proper suspension. This defect demonstrates a failure of arnott’s quality control and has left me concerned about the safety of their products, particularly when they play a critical role in vehicle performance and passenger safety. I am requesting that NHTSA investigate this matter to ensure no systemic issues with arnott's products compromise the safety of other drivers. I have attached supporting documentation, including invoices for installation, reinstallation, and further details on the defective part. Thank you for your attention to this urgent safety matter. I look forward to your acknowledgment and any updates regarding this investigation. Sincerely, [xxx] [xxx] [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).