Car Will Not Start problems of the 2013 BMW 3 Series

Auto start/stop function has malfunctioned before where when I take my foot off the brake, the car doesn't start again. Normally I can just press the start button and put it in drive. This time, however, I went to start it again after it had an "auto start/stop malfunction", and it wouldn't turn back on. An error popped up saying "ignition malfunction -- do not turn engine off. Car will not start again. " currently waiting to hear back from the dealership after I had to flatbed it. Also the car wouldn't go into neutral so they had to drag it on the flatbed.