Other Fuel System Pump problems of the 2011 BMW 528

In-tank fuel pump safety recall - no. 16v-746, last updated 10/13/2016. I attempted to get this recall accomplished after receiving a letter from BMW in Mar 2017 that the parts were available and to contact my local detailer for the repairs. I scheduled the repairs at BMW annapolis on 21 April 2017 but was informed the parts were in fact not available after an all day wait. I again contacted BMW annapolis today 9 Nov 2017 and was again informed the parts were unavailable which remains contrary to the letter I received from BMW back in March 2017. I believe waiting 2 years for parts is excessive. Thank you and have a great day.

I was notified of recall number 16v746 by BMW in December of 2016. On 12/20/16 I attempted to get an appointment at my local BMW dealer to repair the fuel pump, but was told that parts were not available. I also talked with BMW na, but got the same answer. I called dealer again in February & March of 2017, but was told that parts would not be available until April 2017. Called dealer (BMW of asheville) on April 18th, still no parts. Called dealer on July 6 to report fuel vapors noticed when parking the car. Told they would "pursue the repair parts". On July 7th, I received an email from david reiff, service mngr at BMW of a who stated in the email: "mr. Therien, I will see what I can do to escalate this case. The fuel smell is not part of the recall part. " on July 7th, I responded by email: "I don't understand how you could state that "the fuel smell is not part of the recall part. " in a statement issued by BMW na (also on NHTSA's website) I quote: "this safety recall involves the in-tank fuel pump. The fuel pump connector may become damaged which may be noticed by fuel odor. " my wife and I on numerous occasions have noticed the smell of fuel when parking this 528i. Please expedite this repair for the safety recall on this car. This has been a known problem by BMW since at least July of 2015. It has further been BMW's obligation pursuant to recall campaign no. 16v-746 to repair this defect within a reasonable period of time. We are now at 9 months after the safety recall was issued & 7 months from my first request to complete this repair. This not a reasonable period of time. Unless this is resolved in a timely fashion, I will forward my notes, emails and letters to the NHTSA in washington as a formal complaint. Apparently, BMW does not intend to do these repairs. Please help me to get this safety issue resolved with BMW. Thank you.

I just had fuel supply problem with my 2011 BMW 528i. My wife drove the vehicle to work and left it parked in the morning. When she wanted to go for lunch, the car would not start although the engine cranked and the battery was fine. The onboard system displayed the fuel supply warnings message. Trying to start the car for a couple of hours without any luck, we had to call in aaa to tow the car to the dealer shop for repair. After a couple of hours struggling to set the transmission to netural, we managed to get the car to the dealer shop. Right after we unloaded the car from the tow truch, it started to work normally. We left the car at the BMW service for diagnositic. But after two days of checking, they could not find anything. Everything seemed normal. They recommended me to replace the battery although they do not believe the battery was the cause. The fuel pump was just replaced a few months ago. So it¿s probably not the cause either (confirmed by the complete check performed by BMW dealer service). If it¿s due to the control module as mentioned in another case 10715571, it¿s a terrible flaw that shall be investigated.

I am experiencing an intermittent problem with the fuel supply system. After getting nowhere with the local dealership, I escalated the matter to BMW of north America, but they declined to assist. I feel they are not taking the matter seriously and my safety is at risk. I have had to take the car in for service repeatedly related to this problem: I drive the vehicle to work and leave it parked. When I come back to leave for lunch, the car won't start although the engine cranks and the battery is fine. The onboard system displays the same fuel supply warnings. After hours of repeated attempts (or up to a day later in one instance), the car does eventually start. (all of this can be confirmed independently. I took photos/videos to show the BMW technicians, and roadside assistance sent tow trucks. ) the first time it happened, the local BMW dealership attributed it to a faulty control module, said it was a "computer glitch" and claimed to fix it by reprogramming it. The second time they told me it was the same control module, but this time they replaced it with a new one. I asked the service advisor if it could be the fuel pump instead but he said they tested it and it was fine. The day after I picked up my car, the problem happened for the third time. The dealership contacted BMW of north America and was told to replace the fuel pump. I asked for an explanation but they couldn't provide one. I then contacted BMW of north America directly but they refused to inspect the car or even provide an explanation for the previous repair attempts. If the fuel supply problem is due either to the control module or the fuel pump, then these parts appear to be prone to failure even when new (in the case of the newly replaced control module) or tested as working fine (in the case of the fuel pump). If it is due to something else, then we should find out what it is.