Table 1 shows two common latches/locks/linkage related problems of the 2014 BMW 528.
| Problem Category | Number of Problems |
|---|---|
| Latches/locks/linkage problems | |
| Door Latch problems |
The contact owns a 2014 BMW 528i. The contact stated that the passenger’s side front and rear door lock actuators were malfunctioning. The contact stated that a passenger seated in the front seat can open the door from inside the vehicle, but while attempting to enter the vehicle from the outside using the door handle, the door failed to open. The contact stated that the rear passenger’s side door could not be opened from inside or outside the vehicle. The contact stated that there were no warning lights illuminated. Additionally, the contact stated that the door lock actuators were locking and unlocking independently. The contact stated the driver's side front and rear doors worked as needed. The contact stated that the key fob only operated the locking mechanism on the driver's side front and rear doors and was no longer locking or unlocking the passenger’s side front or rear doors. The contact had taken the vehicle to an independent mechanic and was referred to a dealer for assistance. The vehicle had not been diagnosed or repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 87,000.
Dear BMW customer service, I am writing to report a serious issue with my 2014 BMW xdrive 528i regarding the malfunction of the door locking system. Component/system failure: both the front and rear door actuators have failed simultaneously, causing the door locks to stop working. The door latches are non-functional and require immediate repair. The components are available for inspection upon request. Safety risk: this malfunction compromises the security of the vehicle, posing a potential safety risk to myself and passengers, as the doors may not lock properly while driving or when parked. Confirmation of problem: the issue has been inspected and confirmed by an independent repair shop, which diagnosed the door latches as defective and in urgent need of replacement. Manufacturer or other inspections: to date, the vehicle has not been inspected by BMW or any official representatives. I have not involved police or insurance representatives but would be willing to do so if necessary. Warning signs: prior to the failure, there were no warning lamps or messages displayed on the dashboard indicating a problem. The door lock malfunction occurred suddenly without prior symptoms. Through my research, I learned that similar door actuator issues are being addressed under a recall for newer BMW models. Given that my 2014 vehicle experiences the same problem, I am concerned it has not been included in this recall. I kindly request BMW’s guidance and support to resolve this matter promptly to ensure the safety and proper functioning of my vehicle. Thank you for your attention. I look forward to your prompt response.