Power Assist Brake Vacuum problems of the 2002 BMW 745

Recall campaign no. 10v-446, BMW brake vacuum pump I receive the recall paper from BMW in mail. I called to schedule the service with BMW dealer. They denied to quote if my car that would be delivered on the schedule they give me would be ready in 4 hours time they quoted or same day, and if not do they provide me a loaner? they denied all my request, meaning completing the service same day or providing me the loaner. I called BMW center and amazingly they were trying to pass me to dealer, and they were insisting that this is the dealer call. I tried to let them understand that the car is taking to BMW service center because of BMW fault and not mine, and they can not get my means of transportation without providing me a loaner, or they quote and do the job same day. It seems BMW management believe this is a favor to the customers, and do not want to agree and accept that they have pu thousands of lives in danger for many years, and they are responsible to ix the cars in a way not to hassle the customers. I am filing this complaint on BMW management behavior and irresponsibility towards customers.

2002 BMW 745i. Consumer states that he received a recall for the brake booster and vacuum line repair. Consumer paid for the repair in July 2010 prior to the official recall. The consumer is requesting reimbursement.