Door Latch problems of the 2002 BMW X5

The contact owns a 2002 BMW X5. The contact experienced issues with the front doors on her vehicle. She would become locked inside the vehicle because the doors would not open. She attempted to unlock them with the power door lock mechanism, which worked properly, but the door handles would not allow the doors to open. The contact had to exit through the back doors. The dealer and manufacturer have not been notified. The current and failure mileages were approximately 93,140.