Engine Cooling System problems of the 2016 BMW X5

The contact owns a 2016 BMW X5 phev. The vehicle was serviced under NHTSA campaign number: 24v608000 (engine and engine cooling, electrical system), but the failure persisted. The contact stated that a month after the repairs were completed, the coolant connector would stay on and drain the battery. The contact stated that after the vehicle was turned off at night, the coolant connector overheated and the battery drained. The contact needs to jump-start the battery every day. The vehicle was taken to the dealer, and the dealer refused to repair the vehicle, stating that it was already repaired. The contact stated that the coolant connector damaged the eme (electrical machine electronics). The dealer confirmed that the problem may be eme. The vehicle remained at the dealer unrepaired. The contact stated that the failure is worsening. The manufacturer was not made aware of the failure. The failure mileage was 114,865.  .

The contact owns a 2016 BMW X5. The contact stated while attempting to start the vehicle, the check engine warning illuminated. The contact stated that a dealer was contacted, and the contact was informed that the vehicle needed to be diagnosed and the battery needed to be registered. The vehicle was not taken to a dealer to be diagnosed or repaired. The contact stated that the VIN was not included in NHTSA campaign number: 24v608000 (engine and engine cooling, electrical system). The manufacturer was notified of the failure and opened a case. The failure mileage was 121,000.

The contact owns a 2016 BMW X5. The contact received notification of NHTSA campaign number: 24v608000 (engine and engine cooling, electrical system); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.