Navigational (global Positioning System) Gps problems of the 2019 BMW X5

The emergency call warning on the dash was activated. Gps and heads-up display no longer functioned correctly. BMW dealership replaced tcb2 box and battery at a cost of $2956. 63. In researching this issue found numerous complaints from other owners. Contacted BMW and was told they were not responsible, car was out of warranty (4yr / 50,000 mi). This is an electronic component that is positioned in the least hostile environment of the vehicle. It has no moving parts, is located in a dry / protected area (above the headliner), has no knobs to turn / buttons to push / or screens to touch and is not subject to normal wear and tear. One of 2 things seem to be the case: this is a rare failure of this component - in which case I would think BMW and the manufacturer would be not only interested to investigate but also responsible. This is a regular failure of this component and since it is an integral part of the car's safety system BMW does not want to acknowledge a known defect.

We experienced a serious malfunction in our vehicle’s emergency call system and bluetooth connectivity, which began immediately after the shark fin cover fell off. This issue appears to be a known defect, as numerous reports suggest that water intrusion through the exposed area can cause damage to the emergency communication system and gps functionality. This is a major safety concern, as it compromises critical emergency features and wireless connectivity, impacting the vehicle’s overall functionality. Despite this being a design flaw, the dealership is charging us over $5,000 for repairs, which is an unreasonable burden for a defect that should have been properly sealed and protected during manufacturing. For the safety of all drivers, this defective shark fin assembly must be recalled, redesigned, and properly sealed to prevent further failures. We urge the manufacturer to take immediate action to address this safety hazard.