general problems of the 2020 BMW X5 - part 2

The contact owns a 2020 BMW X5. The contact stated that while starting the vehicle there was a grinding sound coming from the engine compartment. While driving approximately 45 mph, the message that the engine was overheating was displayed on the instrument panel. The contact pulled over to the side of the road and turned off the vehicle and waited for the engine to cool down. The vehicle failed to restart after the engine cooled down. The vehicle was towed to the dealer who diagnosed that the starter had failed and needed to be replaced. The dealer informed the contact of NHTSA campaign number: 24v576000 (electrical system, engine and engine cooling); however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure and filed a case for the failure. The manufacturer confirmed that the VIN was not under recall. The failure mileage was 44,000.

There is a known recall on this car for engine/starter. It is a hazard and should be repaired. On 10/23 we scheduled and took the car to BMW of NW arkansas. They refused to complete the recall on the starter without us paying $189. 00 for a vehicle diagnostic and I am sure that would have resulted in more fees. A recall should be completed free of charge as it directly relates to a safety issue. Another issue on the vehicle that I am not sure if it is a recall items is the gps antenna allows water to intrude and thereby the gps/safety location services to fail. It is a complained about issue online from BMW owners. BMW will not replace or repair this faulty item either. "a recall is issued when a manufacturer or NHTSA determines that a vehicle, equipment, car seat, or tire creates an unreasonable safety risk or fails to meet minimum safety standards. " bwm refuses to adhere to this standard and is placing my family at risk by failing to repair without me paying for it. They should be forced to complete this at no cost.

The contact owns a 2020 BMW X5. The contact stated while driving at an undisclosed speed, the contact became aware that the engine was overheating. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the starter had failed and caused the battery to fail. The contact was informed that the starter and battery needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 64,671.

Starter malfunction caused engine to shut down in the middle . Message on screen indicated that the engine overheated and shut down was to prevent further damage. Drivetrain messages also appeared indicating that vehicle was ok to drive, but unfortunately wouldn't start/drive. Wouldn't shift to neutral for towing. BMW dealer inspected vehicle, then replaced batteries and faulty starter. Event happened prior to receiving notice re safety recall campaign no. 24v-576 for the engine starter remedy. Event happened without warning and about a mile from home , causing vehicle to stop in moving traffic on a very busy, 6 lane road. Policy were dispatched to help with traffic control and safety. Vehicle was inspected by and serviced by BMW dealer.

The contact owns a 2020 BMW X5. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the active grill shutter. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 61,000.

[xxx] my engine started stopped working even several times of trying the SUV didn’t star I took it to BMW braman miami center to fix the problem I was charged $3,997. 18 since it wasn’t a recap of the engine starter yet I called my advisor nasser darwich for the recall reimburse after I get the letter from BMW USA & he told me it was no reimbursement information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Check engine light is on and based on the code there is a problem with the active grill shutters. I did some research and seems this is a common problem where the actuator motor may be the problem.

The contact owns a 2020 BMW X5. The contact stated that upon starting the vehicle, the check engine warning illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the active air flap controller. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 45,000.

Grievance/complaint for 2020 X5 BMW firer December 9, 2021 (49 days owner) I was on my way to work, and I stopped at the local bank of America drive through. While on my way, I received two (2) malfunction message saying the same thing, “ scam likely 1-470-781-9727; (check control) vehicle key missing, close message; vehicle key not available or malfunctioning. Drive-ready mode cannot be started. See driver’s manual for further information. ” (this was the message/malfunction. ) I took a picture and call my salesperson, mr. Preston at BMW of gwinnett place and informed him that the key was in the cup, so I tried to place it on the dashboard. I did not understand why I received a malfunction message the key missing because the car would not go anywhere without a key, however, he asked me to send the picture to him and I did. As I was getting out my X5, I began to have anxiety and became traumatized (praying, crying, yelling etc. ) at this point, thinking my X5 is going to catch a fire and blow up the bank. I went into the bank to alert them of the X5 smoking so that they can evacuate if needed. I went back to my X5 to gather as much as I could of my christmas gifts and other items quickly. At that time another lady was standing on the side walk and asked if she could help me removed the items from my X5. I was hysterical, and my hand was bleeding from grabbing items out the X5. My safety and others was at risk. The X5 could have been in my garage on firer and my house and family could have died and lost everything; the seat belt could have locked with me in it and I could have died. The bank atm drive through could have blown up and all the customers could have been injured. BMW of north America insisted that I fill on my insurance because the the engineers did an observation investigation and did not see any fault of manufacture or electrical issue. The vehicle is now under the investigation of my insurance and I have not been notified of the cause at this time.

My 2020 BMW X5 sdrive40i has experienced recurring and serious electrical, shutdown, and drivability problems that have not been resolved despite BMW service and a recall-related repair. The vehicle has unexpectedly restarted after being turned off and has also failed to shut down properly. On September 6, 2026, after being parked at costco for approximately 40–60 minutes, I returned to find the vehicle off but not secured. The brake lights were on, the windows were down even though I had left them up, and the interior systems were operating. The radio was playing an unfamiliar station, although I do not listen to the radio. I documented this on video. Later that same day at whole foods, after parking, turning the vehicle off, and getting out to retrieve my dogs, the vehicle appeared to still be running. Video captured the engine running for approximately one second. I shut it off and locked it, but the vehicle then unlocked itself, also captured on video. These were two separate incidents within nine days, occurring after BMW performed a recall-related repair intended to address unexpected vehicle reactivation. In addition, the vehicle has twice shut off unexpectedly while accelerating on the freeway. These incidents, combined with the unexpected restarting, failure to shut down, windows opening, and vehicle unlocking itself, create serious safety concerns. I purchased this vehicle specifically to transport my dogs. If the vehicle can unlock itself or lower the windows while I am away, my dogs could escape or be exposed to being taken. I no longer have confidence that the vehicle will remain safely shut down and secured when I leave it. The recurring nature of these failures and the fact that they have continued after BMW’s attempted repair require a thorough investigation and permanent resolution. I am requesting that BMW review the complete history and consider repurchase or replacement if the defect cannot be permanently corrected.