Automatic Emergency Braking problems of the 2025 BMW X5

Our 2025 BMW X5 50e was involved in an accident while slowly pulling into a parking spot at bryce canyon national park in utah. While turning right into the striped parking spot, the car suddenly accelerated, swiping the car parked to the right and continued on to break through a rung of the log fence barrier before manual hard braking stopped it from plunging into the canyon below. There was no audible alarm heard and apparently no emergency braking engaged to prevent impact with the other car or log fence. No airbags deployed. Emergency braking was enabled. Drive mode was hybrid. With the grill damaged and a front sensor hanging below the damaged bumper. We are still awaiting the park ranger report.

While attempting to park forward into a handicapped parking space, the car lurched forward approximately 4 feet instead of braking/stopping. The braking system appeared to fail and the electrical/sensors/adas warnings did not engage. The vehicle drove over a cement parking block and struck a building shrub, signage and hvac unit.

Multiple issues with the software. 1. Since yesterday, [xxx] car failed to start with the message "software upgrade failed". Sitting like a brick now - engine doesn't start and can't get the car off parking mode. 2, last week, the remote functions of the software as well as emergency call system stopped working. Called the local dealer BMW of north canton on June 25, ohio to check and fix and they scheduled it for Monday June 30. But car refused to start per point 1. 1. Couple of times got the message while driving that driver inability to drive detected and suddenly slowing down the car and veering it to a side. Transient actions. Took it to the dealership, supposedly a software bug was fixed but then the message flashed one more time recently. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Driving home on a two lane road that is joined by a side road at a 45degree angle. A woman ran the stop sign and suddenly appeared on my road right in front about 40-50 feet away. The BMW did not show any visual or audible warning and the forward collision mitigation system functioned in a substandard way not mitigating the crash into the woman’s drivers door. Damages amounted to 25. 8k to my vehicle and took 48 days to repair at my local BMW dealer in albany NY. BMW states to me that the system worked properly. If that was the case how come I had massive front end damage impacting about 30 mph. The BMW manual shows a frontal cross traffic intrusion and leads one to believe in the system. It is substandard and needs revision by BMW engineering.