Table 1 shows one common equipment related problems of the 2017 Buick Encore.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
Formal consumer complaint statement — gm / crivelli Buick I am filing a formal consumer complaint against crivelli Chevrolet Buick GMC and general motors/Buick regarding what I believe was discriminatory and unfair treatment in connection with a warranty-covered vehicle repair. The customer is [xxx] , owner of a 2017 Buick Encore. The vehicle was serviced by crivelli Chevrolet Buick GMC in mt. Pleasant, pennsylvania, on or about may 20, 2026, for a turbocharger failure covered under gm special coverage bulletin n232395330. The vehicle had recently passed pennsylvania safety and emissions inspection on April 30, 2026. The turbo-related diagnostic code appeared on or about [xxx]. Crivelli completed the minimum turbocharger warranty repair but then informed the customer that additional intake/manifold-related repairs were needed and would not be covered. The customer disputed this because the additional failure appeared during the same repair sequence and appears directly related to the covered turbocharger failure. A written request was faxed asking crivelli to review the invoice, compare the repair to gm’s covered parts list, and submit the related intake/manifold issue to gm for collateral coverage, goodwill review, or warranty consideration. Crivelli did not respond to the fax notice and did not return the customer’s calls. When the customer attempted to follow up with the service department, scott from the service department refused to review the concern, refused to provide further service, and refused to contact gm regarding the related warranty issue. Based on the conduct, tone, refusal to review the documentation, refusal to escalate to gm, and refusal to provide equal service, I believe the customer was denied fair consumer service because of race. The customer is not asking for special treatment. The customer is asking for equal treatment, proper review of gm’s own warranty/special coverage bulletin, and fair handling of a related mechanical information redacted pursuant to the freedom of information a.
Unknown. My 2017 Buick Encore while parked in front of my home just blew up at 1 am. I have a video of this occuring. It was on the passengers side. My neighbor stated that he heard a loud bang and went outside. He said parts were flying off my car. I don't know how to send the video but I do have one when this occured. I have contacted Buick corporate and now they are saying that they are sending my matter to the legal department. Buick corporate told me to have my vehicle towed to the Buick dealer which I did because I wanted to know why that happened. I paid to have it towed and tomorrow I have to pay to have it towed back home until legal gets back in touch with me. The way that the vehicle exploded I am scared to even get back into the vehicle. I am so thankful that this occured at 1 am and my grandson was in bed this could have really hurt or killed someone. I thank god that I wasn't driving it. When the tow truck driver arrived he said OH your air bag exploded . I told him that I didn't know what caused it. The Buick dealer never inspected the vehicle. The Buick dealer stated that it was the tire that blew from his visual inspection.
Stop at inclined, stopping at stop sign, releasing foot off brake pedal, car rolls to the rear,.
I have an automatic transmission. When I am stopped at a traffic light on an incline, the car will sometimes roll backwards with my foot on the brake or when changing my foot to the gas pedal to move forward once the light changes. The more the incline; the worse the problem. This happens at a bus stop in a community with an incline and kids at a bus stop. This feeling is as I am driving a manual vehicle. It's not a good feeling knowing that there's children around and knowing that we want our children around for the future and something like this happens with a vehicle, the service department in the dealership cannot find what the problem is. This has happened to my car more than once. I have complained about it once and I am complaining about it again. I have low mi on my car and now, this has happened between the low miles of my car after purchasing up to miles. I have on it now . I've got 110,000 mi on my car and it still is not being repaired and is still happening. And it's bad. Once the car is paid off it turns into multiple problems with my car. Up.
Engine, vehicle purchased end 2019. Several repairs, new battery, some warranty repairs. March of 2022 po131 - ho2s po171 fuel trim lean po300 engine misfire evap system flow po496 p1101 intake airflow uo401, 71 invalid data from the motor. Jun 2023 need a new engine 10k (dealership) sought out 2nd opinion 8k for new engine vehicle has been dead ever since. Repairs surpass what’s owed.
This car has front and back wheels differential issues. I bought this car last month and was on the highway when I heard loud clicking noises and tried to reverse and almost hit another driver. I took the car to 4 repair shops and was told to send it back to carvana or Buick because of mechanical issues where pep boys decline to repair for they didn’t have the heavy equipment so I finally got the car towed for the fifth time to faulkner Buick in trevor’s PA where it’s currently at! also I found out from Buick that they car had a major brakes and rotors problem that I didn’t did for as I stated I just bought this car last month and was not put 100 miles on it and I can’t afford to get it repaired! carvana isn’t supportive of the above issues and I want my money back ASAP!.
Unable to use radio/rearview camera putting at higher risk of crashing when backing out.
The stablitrak light came on and vehicle has a throbbing coming from rear of vehicle, taking vehicle into have checked as when you apply brakes it is felt. The throbbing also happens when vehicle is stationary and dealer advised not to drive.
We hit 2 deers at 70 mph it damaged the whole front part of our car . None of the air bags deployed. The 4 way flashers came on the seatbelts locked up yet no airbags. Also this is the first and only time the 4 way flashers worked. The car has been fixed and no 4 way flashers again.
Don't excel unsafe belts need to be inspected.
I was dropping my kids to school. I was in line of drop off. I stopped my car put my car in park and removed my foot from brake. Suddenly I noticed that my car was moving just like in the speed of neutal. I pushed the brakes hard because my car was about to hit the car infront of me. I checked the the shift was still in the park. So in short, car was still moving when in park. Scarry!!!!.
Electrical system/technical issues with intellink features. Vehicle will not come out of valet mode. Wifi shows several addresses of info I'm never used & I'm not using. The cruise control feature of vehicle has never worked since car was purchased brand new off the lot. Warning signal constantly appears on dashboard in red for a second but unable to read too brief. The dealership has all the info. Part was already replaced. Has been reset many times over & reported then it starts back for no clear stated reason. Dealership will have best date info. Please assist.
Aprx 6am Tuesday July 18, 2017, aprx 5:45 am, with no key fob in my wife's or my possession and no one within 30 feet of the care parked in the garage, the 2017 Buick Encore started on its own. The car was stationary and parked in the garage since aprx 7:00 pm Monday evening the 17th. Hearing a noise in the garage, I went there and found the card engine running. The garage door was closed, and no one could have entered the garage. We are taking the car to place of purchase, klick lewis Buick chev, palmyra, PA to determine what they will do to correct the problem. Checked recall and found nothing. Since this self starting could possibly cause other damage including carbon monoxide in a closed area (don't know if it would have shut off after a set short time on its own) thought it should be reported and a notice sent out to all Encore owners warning them of this issue. Thank you. Franz singer.