Service Brakes Problems of Buick Encore - part 1

Buick Encore owners have reported 42 problems related to service brakes (under the service brakes category). The most recently reported issues are listed below. Also please check out the statistics and reliability analysis of Buick Encore based on all problems reported for the Encore.

1 Service Brakes problem of the 2018 Buick Encore

Failure Date: 05/05/2025

While driving, my car began to glitch out. The screens started turning on and off, the doors began locking and unlocking, and I lost my ability to steer, brake, and accelerate. It caused me to run a red light and I almost got into a severe accident. This issue has occurred several times, and during more recent occasions the car has turned off completely while driving. There were no warning lights or messages indicating that something was wrong with the car, but sometimes when I turn the car back on, it says “calibrating. ” if Buick has sold cars that are capable of losing complete control, this should be investigated immediately.

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2 Service Brakes problem of the 2017 Buick Encore

Failure Date: 12/04/2024

This car is not mine but someone somehow fraudulently registered it in my name. I got the VIN # from truth finder when I did a search on myself. Please help.

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3 Service Brakes problem of the 2021 Buick Encore

Failure Date: 10/01/2024

The contact owns a 2021 Buick Encore. The contact stated that while driving at an undisclosed speed, the brake pedal was firm while depressed. The contact had to slam on the brake pedal to stop the vehicle. The contact stated that the hill assist message was displayed. The brake pedal was pumped several times before the brake pedal released. The vehicle was taken to an independent mechanic, who determined that the brake sensor needed to be replaced. The dealer and another dealer, mangino Chevrolet, inc. (4447 NY-30, amsterdam, NY 12010); were made aware of the failure, but informed the contact that there was no recall associated with the VIN. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 20v588000 (service brakes); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 38,000.

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4 Service Brakes problem of the 2018 Buick Encore

Failure Date: 03/01/2024

Have been experiencing brake malfunction on my 2018 Buick Encore with the brakes getting locked while driving. There were instances where the brakes would lock randomly and the vehicle would start slowing down during driving even with a foot on the gas pedal and I had to turn on the hazards lights to pull the vehicle on the side in order to avoid being rear ended. Took the vehicle to a gm dealership and initial diagnostics mentioned that the brake pedal position sensor was malfunctioning and would need a replacement. Agreed to replace that, but after this repair dealership claimed that there was a loose pivot in the brake pedal assembly causing the brake light to be on(did not have this issue before taking the vehicle to dealership). Since the vehicle was not in a driving condition due to the brake light being "on" all the time, as per the dealership suggestion I agreed to replacing the entire brake pedal assembly as well. However, the original issue was not resolved and the dealership is now recommending that replacing the master brake cylinder and brake booster might resolve the issue. The dealership has also mentioned that all these recommended repairs are from gm and my vehicle is still at the dealership.

5 Service Brakes problem of the 2020 Buick Encore

Failure Date: 11/13/2023

I currently own a 2020 Buick Encore since new with only 18,389 miles on it. Recently, I noticed on the Buick Encore that it lacked stopping power. Upon checking the air in the tires for winter I noticed that the rear brake rotors were severely rusted. And then I decided to further inspect the rotor surfaces. I removed the left rear tire and noticed that the back side surface was severely corroded therefore inhibiting the brake pad to stop with it. I remove the right rear tire and found the same condition! as I am retired, and still a ase and michigan master mechanic (ase-2298-2747) I know this condition is abnormal for a vehicle with such low miles even in michigan. This is my wife’s vehicle, and she noticed that the stopping distance was severely decreased over the months. With driving is treacherous as it is today she needs all the stopping distance that she can get. With the way the rotors were rusted, the rear brakes had no stopping power, and the fronts were minimal at best for surface for the pads to stop with. I checked the front and found the same thing on the inner surfaces of both front rotors. I decided it was time that I replace all the rotors and the pads as the surfaces of all rotors were beyond the point of turning them. I would never expect this to occur on a vehicle with such low mileage. I replaced the rotors and pads with all ac delco components as I have faith in the design changes that are usually made to products in the same product family. For the rotors, I made sure that they were plated to stop any rust from occurring on the non-stopping surfaces. If anyone were to google this vehicle, or it’s cousin the trax, you can see there are replacements either with coding or different material that prevents corrosion. I am glad I caught this in time as my wife’s safety was in jeopardy. One can see there is a fix for this issue, but the manufacture neglected to take any action to correct it.

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6 Service Brakes problem of the 2019 Buick Encore

Failure Date: 08/20/2023

When I apply brakes the car accelerates instead of stopping. This occurs randomly and not all the time. It has occurred at traffic lights or when I am at a location to park the SUV. I was in a accident in may which caused damages to another car. I reported this to gm back in may of this year and they stated that they sent a engineer to inspect the car and could not find anything wrong. At that time the car had been towed to the dealership. I went and picked the car up it drove fine for a while and now its back doing the same thing again. It will run thru red lights, stop signs and doesn't stop when I pull into parking spaces, this is very dangerous, I am getting the run around with general motors. I need some one's help before someone gets injured or killed with this vehicle. I hope its not me.

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7 Service Brakes problem of the 2018 Buick Encore

Failure Date: 08/04/2023

When driving, the vehicle will stutter and make the car feel as though it’s bubbling, once you come to a stop, the vehicle will shut off. This is a huge safety concern considering I have children and if the vehicle just turns off and I shouldn’t be braked for a while I can get hit. I have almost been hit 4x since this has started because the car shuts off when attempting to brake or braking completely. After speaking to multiple mechanics over this car it seems to be a common issue for it.

8 Service Brakes problem of the 2018 Buick Encore

Failure Date: 05/29/2023

While on the highway car suddenly had a brake and steering failure which resulted in injuries to myself. Zeigler and Buick are doing nothing to remedy situation and want to put myself and my family at risk.

9 Service Brakes problem of the 2019 Buick Encore

Failure Date: 03/01/2023

The contact owns a 2019 Buick Encore. The contact stated that while attempting to stop the brake pedal was extremely hard to press and after lifting off the brake pedal the vehicle would abruptly stop and a burning odor was present coming from the front passenger side brakes. The vehicle was taken to the local mechanic who diagnosed that the front passenger side brake calipers and brake pads had burned and were charred and needed to be replaced. Both the front driver side and passenger side brake calipers and brake pads were replaced but the failures continued to occur. The vehicle was taken back to the local mechanic who was unable to determine the cause of the failures and advised that the vehicle be serviced at the local dealer. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 63,000.

10 Service Brakes problem of the 2019 Buick Encore

Failure Date: 01/31/2023

Right rear wheel locked up (froze) while operating vehicle in cold conditions (mid 20's) - brake caliper froze - ruined rear tire.

11 Service Brakes problem of the 2019 Buick Encore

Failure Date: 08/15/2022

10/26/2022 dealer inspection of vehicle brake system. Owner concerned with pulsing sensation at higher speeds when braking. Dealer discovered 'uneven pad wear on front axle and rear rotors worn and have excessive thickness variation. ' dealer 'recommends front and rear brake job. ' vehicle has 23,600 miles. Brakes are wearing excessively for low mileage. Dealer verbally recommended future inspection of brake system at intervals of 15,000 miles. Vehicle has been owned for 40 months. Outside of warranty by 3 months. Average of 7900 miles driving per year.

12 Service Brakes problem of the 2018 Buick Encore

Failure Date: 06/13/2022

The contact owns a 2018 Buick Encore. The contact stated while driving 35 mph, she depressed the brake pedal but it failed to stop the vehicle, causing her to rear-end a truck. The contact stated no warning light was illuminated. The air bags did not deploy. The contact did not sustain any injuries nor sought medical attention. A police report was filed. The contact was able to continue driving to her destination. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to a collision center and had the front bumper repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 15,000.

13 Service Brakes problem of the 2015 Buick Encore

Failure Date: 02/25/2022

The contact owns a 2015 Buick Encore. The contact stated while driving approximately 10 mph downhill during inclement weather, the vehicle experienced intermittent brake failure. The contact was unable to stop the vehicle and ran off the roadway to prevent a crash. The vehicle drove over a curb before coming to a stop. There was no injury sustained. The contact stated that the traction control warning light was illuminated. The vehicle was driven back to the residence where it remained unrepaired. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was 67,740.

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14 Service Brakes problem of the 2018 Buick Encore

Failure Date: 08/02/2021

Twice I was driving my car going about 35-45 mikes an hour. My car started to shake along with a loud humming sound. I lost my power steering and brakes. The over drive light was flashing both on the right under radio and on the dash. The rpms started racing as well one time for sure. I was able to get to the side of the road and hit the emergency brake at the same time put it into park. I was so scared. I waited a few minutes turned it back on and drove around a parking lot before I ventured home. The second time I was close to home and drove it home 10 miles an hour. Since then I am extremely scared to drive my car. Being a nurse I need my car. I took it to sterling Buick in venice. They ran a diagnostic test and it showed nothing. They drove it and of course it did not do it. There suggestion was for me to trade it in. They charged me and sent me on my way. They fixed something with my ac. When I droved the car days later my fiance called to tell me that there was something now leaking from the bottom of my car and took pictures of the brown pink color fluid dripping from undermeath the car. I called Buick. They suggested they would give me on star for 6 months!!! really!!! I they want to beable to find me in a ditch. I can not in good concious trade that car in knowing what has happened. If someone does not have the hinsight to beable to stop it they can be killled or kill someone else! the first time it happened I had my kids in the car and they were screaming. The second time I had 2 friends with me.

15 Service Brakes problem of the 2016 Buick Encore

Failure Date: 02/08/2021

When stepping on the brake my car jumps and stalls. Check engine light is on. This is 3 third time it has happened in not even a year.

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16 Service Brakes problem of the 2015 Buick Encore

Failure Date: 06/01/2020

Handbrake release button broke away from handle to replace entire handbrake assembly must be replaced costing around $600. 00 dollars at Buick dealers. Bad design !.

17 Service Brakes problem of the 2015 Buick Encore

Failure Date: 04/07/2020

I had purchased a 2015 Buick Encore vehicle on March 03, 2020, that had a "not for sale" yellow sticker on the windshield. I had notice that the vehicle made a thumping sound under the hood on the driver side when riding on the highway. I took it to johnny londoff service dept. , but was told that nothing was wrong with it. In addition, to noticing that the vehicle would roll backwards on the smallest of incline. As time went on the vehicle would roll back, then roll forward on leveled grounds when I would take my foot off of the brake pedal. I took the vehicle back to johnny londoff service dept. , and again was told that nothing was wrong with the vehicle. I took it to telle tires and auto center and found that the suspension was worn out on the front and back of the vehicle, with struts and spark plugs needed. This vehicle rolls back when sitting at a traffic light, at, in line at a fast food drive through, and just everyday driving. Johnny londoff should have fixed the damages and/or repairs needed before selling me the vehicle. I would not recommend buying a vehicle or doing business with them.

18 Service Brakes problem of the 2017 Buick Encore

Failure Date: 12/25/2019

The contact owns a 2017 Buick Encore. The contact stated while reversing, the brake assist warning light illuminated, and the brake pedal was depressed but failed to respond. After the warning light disappeared, the brake started to respond. The vehicle was taken to the dealer for diagnosis however, the warning light was no longer illuminated. The vehicle was not repaired. The contact stated the failure persisted since the vehicle was purchased. The vehicle was taken back to the dealer however, the mechanic was still unable to diagnose the vehicle with the warning light illuminated. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The vehicle was not repaired. The approximate failure mileage was 70,000.

19 Service Brakes problem of the 2019 Buick Encore

Failure Date: 12/20/2019

Brakes locked up while driving no hwy. At speeds over 50 mph. Dealership checked codes found nothing wrong. This happened four times in 8000 miles.

20 Service Brakes problem of the 2018 Buick Encore

Failure Date: 11/05/2019

When it rains most if the time the vehicle onstar sets off alerts for my antilock brakes and stability to be checked. Dealer said it is normal and not concerning but checked at the 1 year inspection for me. Npf. A month later a rainy day, alerts, and the vehicle wouldn't start. All the lights came on, �press brake to start� appeared but pressing break did not start it. After an hour of trying various �tricks� it started with the remote starter. A week later same thing. Rain, alerts, and no start. This time 2 hours of trying various tricks- (emergency break on off/ park pushed all the way up, wheels forward, remote start attempts, onstar diagnostics etc) I had to have it towed. The mechanic from aaa tried and nothing, we towed an hour back to dealership and he tried once more, nothing. Next morning the dealership reported npf. I am picking it up tomorrow but expect to report this happening again soon.

21 Service Brakes problem of the 2018 Buick Encore

Failure Date: 10/07/2019

This took place on private property in the parking lot of a commercial building. The vehicle was in motion going forward. It was decelerating head-in into a parking spot. The braking action was engaged. The vehicle had slowed to about 5 mph. My right foot was on the brake pedal and the braking was engaged. I then heard the sound of the engine revving at a very high rate. There was a high whining sound. I lost braking as my right foot depressed the pedal all the way to the floor. The car suddenly accelerated forward at an increased speed. It jumped the sidewalk curb, crossed the concrete sidewalk, and slammed into a cinder block wall column on the side of a building. The vehicle felt like it experienced sudden unintended acceleration.

22 Service Brakes problem of the 2018 Buick Encore

Failure Date: 08/29/2019

I have complin to my dealer about my car excelerating when I hit the brakes . They said they can find a problem , well it happen again on August 29 2019 an it cause a accident I was driving on a 6 lane roadway around 330 in the afternoon I was in cruise control at 45 mph an when I went to stop the car accellerated . I was not able to avoid the car in front of me.

23 Service Brakes problem of the 2015 Buick Encore

Failure Date: 08/12/2019

Tried to stop before a red sign on a city street, the car accelerated on its own, passed the red light and run at about 60 mph on a 35 mph street for about half a mile and then stopped by itself. Pressing the brakes and even putting it on park did not help. I am lucky to be alive with my two passengers, and lucky not to kill anybody or cause property damage.

24 Service Brakes problem of the 2015 Buick Encore

Failure Date: 07/11/2019

On Wednesday, July 10, 2019 I slid onto a shoulder taking a turn and punctured my rear passenger side tire. I replaced the tire with the spare, drove to work (less than 10 miles) at speeds below 50 mph, then drove home and scheduled to have the tires replaced the following morning. On Thursday, July 11, 2019, I backed out of my parking spot at my home and started going down my very steep mountain driveway. I applied the brakes like I always do (my foot is always on the brake pedal going down) and received no response. The pedal felt normal (not soft), but the brakes did not engage. By that time my car was going very fast (because of the very steep slope), and I was struggling to keep it on the road, while trying not to hit another car passing by my driveway and not to fly across the two-lane road into a creek. I could not spare a hand for the emergency brake. I had to take a very sharp right turn from my driveway to slow down the vehicle. I didn't hit the other car or end up in the creek but I clipped my passenger side mirror and one of the passenger side panels. Once down and on even ground, I was finally able to use the emergency brake and stop the car. After a brief pause, I started moving again, and regular brakes worked normally. Two subsequent brake system checks (one at the tire shop one at a gm dealership) showed no issues. I was told there are no bulletins or recalls for anything like it. I looked on Buick and gm forums and found at least two reports of a similar problem - brakes suddenly not working and then resuming function again. There are two complaints on this site describing similar issue - id # 11100704 and 11083404. Fixing the mirror alone would cost $900 according to the gm dealership, however, I am not seeing anything regarding gm investigating the issue closely.

25 Service Brakes problem of the 2019 Buick Encore

Failure Date: 05/10/2019

The brakes lock up and the car won't shift. It's done this twice since we bought it this year. We took it to the dealer and they told us it was caused by driving "two footed". It will reset itself by turning the car off and waiting 15 minutes or so. It occurred while driving on public roads.

26 Service Brakes problem of the 2015 Buick Encore

Failure Date: 05/01/2019

The contact owns a 2015 Buick Encore. The contact stated that while stopped on an incline, the transmission slipped out of gear and rolled backwards after releasing the brake pedal. There was no warning light illuminated. The vehicle was taken to love Buick GMC (736 Saturn pkwy, columbia, SC 29212) and the contact was informed that the failure was a known issue however, there was no recall on the VIN for the failure. The manufacturer was not made aware of the failure. The vehicle was not yet repaired. The failure mileage was approximately 20,000.

27 Service Brakes problem of the 2017 Buick Encore

Failure Date: 05/01/2019

I have an automatic transmission. When I am stopped at a traffic light on an incline, the car will sometimes roll backwards with my foot on the brake or when changing my foot to the gas pedal to move forward once the light changes. The more the incline; the worse the problem.

28 Service Brakes problem of the 2018 Buick Encore

Failure Date: 02/01/2019

The contact owns a 2018 Buick Encore. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power, power steering, and brake functionality. The vehicle began to shake, and the brakes and steering wheel became inoperable. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken back to the local dealer, where the mechanic test drove the vehicle but was unable to duplicate the failure. While driving, the fan failed to turn off. The vehicle was taken to the local dealer orange Buick GMC (3883 w colonial dr, orlando, FL 32808), where it was diagnosed that the coil and relay needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that while driving the vehicle failed to accelerate above 65 mph. The brake pedal was depressed but the vehicle failed to respond. The vehicle was taken back to another local dealer, gettel Chevrolet Buick GMC (1901 tamiami trl, punta gorda, FL 33950), where it was diagnosed that the fan, relay, and spark plugs needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact about repairing the vehicle and the process for reimbursement. The failure mileage was approximately 20,000. The VIN was not available.

29 Service Brakes problem of the 2015 Buick Encore

Failure Date: 11/20/2018

When first starting out, the brakes stop short. I have to brake 3 times somewhere safe in order to not stop short in front of another vehicle by accident. I had them inspected and the service center said they were fine, that's just the way they are. I feel this is a safety hazard because it stops short, whether I want to or not. It happens whether it is raining or not, but especially during rain.

30 Service Brakes problem of the 2017 Buick Encore

Failure Date: 08/26/2018

5 month after I had bought the car I was going 35 mph down a regular street when the car stop then when I want to move again the accelerator but then the car came to a complete stop where the engine had smoke coming out of it. The dealer said that there was a big hole in the engine. After they repair it no more than two weeks later I was going down a road where the car just turned off and it did not even let me move out of the road way. And now 3 weeks ago I was going down a street going 45 mph when the person in front of me stopped all of a sudden and I hit my brake so hard but they had not responded which led me to crash in front of the person in front of me. Luckily neither of us were injured but now for sure I know I do not feel safe driving any of general motors cars whether is be Buick or GMC.

31 Service Brakes problem of the 2015 Buick Encore

Failure Date: 03/06/2018

The car had been parked in an unheated garage for more than 24 hours. I started it, put my foot on the brake pedal, and put it in gear (r). The car lunged back at a high rate of speed. My foot was still on the brake. To avoid hitting a vehicle behind it in the driveway, I shifted to drive (d) and the car immediately started forward still at a high rate of speed. The brakes did not slow the car down. I bumped the front wall of the garage and again shifted into r. The car started moving back again and the brakes did not work. I turned the engine off and the car began slowing and came to a stop after bumping the vehicle about 20 feet behind it. My foot was on the brake pedal the whole time. I checked for obstructions around the brake pedal and found none. Afterward, when I started the car again, it drove normally without trouble. There was no apparent damage to the car as a result of either collision but the garage wall suffered some minor damage.

32 Service Brakes problem of the 2017 Buick Encore

Failure Date: 03/03/2018

Car was parked on level ground outside home. Atv accidentally ran into rear bumper of car (had moved approximately 10 feet). Car rolled away and ended up rolling down a small hill, jumping a ditch and resting on another hill. Car moved approximately 300 feet prior to coming to a stop. Wheels were noted to be turning and rolling normally and car had minimal resistance to moving. Car was in park with secure break when we arrived at car.

33 Service Brakes problem of the 2019 Buick Encore

Failure Date: 01/03/2018

Tl the contact owns a 2019 Buick Encore. When the contact depressed the brake pedal, the pedal traveled to the floorboard. The contact had to pump the brake pedal a few times for it to function properly. There were no warning indicators illuminated. The vehicle was taken to stillwater motors (5900 stillwater blvd n, stillwater, mn 55082, (651) 400-2908) on April 3, 2019 where it was diagnosed that a new vacuum pump needed to be installed; however, the same codes did not appear the following day. The vehicle was not repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 3,000.

34 Service Brakes problem of the 2017 Buick Encore

Failure Date: 08/31/2017

The contact owns a 2017 Buick Encore. While driving approximately 20 mph, the vehicle braked on its own and the stability track warning indicator illuminated. The vehicle was taken to the dealer (gainesville Buick GMC, 2101 north main street, gainesville, FL, 352-372-2583) where a road test was performed. The technician was unable to duplicate the failure. The manufacturer was made aware of the failure and acknowledged that there was an issue that needed to be investigated. The failure mileage was 1,200.

35 Service Brakes problem of the 2015 Buick Encore

Failure Date: 06/01/2017

2015 Buick Encore. Consumer writes in regards to hill start assist issue. The consumer stated that the vehicle would involuntarily roll backwards. The consumer was unsatisfied with the hill start assist system. The consumer was advised the vehicle operated as designed. Updated 09/28/2017.



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