Suspension Noise Problems of Buick Lacrosse

The contact owns a 2013 Buick Lacrosse. The contact stated while driving at various speeds, there was an abnormal banging sound detected. The contact received notification of NHTSA campaign number: 20v764000 (suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to van buren Buick GMC (2257 jericho turnpike, garden city park, NY 11040, (516) 535-9508) and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that he was concerned about moving to another state where the repairs might not be covered under the recall. The manufacturer was made aware of the issue. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

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The contact owns a 2011 Buick Lacrosse. The contact stated that while driving at various speeds over a bump, a loud knocking noise continuously emitted from the front passenger's side. The failure occurred whenever encountering uneven road surfaces or bumps. The vehicle was taken to an authorized dealer for diagnosis. The technician stated that the failure was contributed to the front end suspension and the vehicle performed as designed. The manufacturer was notified of the defect. The approximate failure mileage was 10,000.

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