general problems of the 2016 Cadillac ATS

My 2016 Cadillac Ats coupe has a serious repeating safety defect. The vehicle violently shakes, vibrates, and becomes unstable while driving. This happened twice. Both times the rear bolts came out except one. Both mechanics who inspected it said they have never seen this before. The first time, I paid $4,000 out of pocket at another shop. The problem happened again, proving this is a manufacturing defect. My axp diagnostic on November 4, 2025 confirms major rear differential/axle issues. The vehicle is unsafe and undrivable. One mechanic told me do not drive it. Cadillac told me the opposite — “safe to pick up” — even though they did no real diagnostic. Cadillac refused to give anything in writing, refused a loaner, and ignored multiple emails. A Cadillac representative told me they reviewed the previous calls, meaning they know the full history. They still refused to fix the dangerous defect. I have paid over $33k, paid $4k for the first repair, still owe $7k, and Cadillac now wants another $7k for the same issue. This is a major safety risk to me and other drivers.

Reporting a case for gm recall n182161890. I bought my vehicle in 2022. I was informed that my car had all the recalls completed on that vehicle. My vehicle had exactly what this recall was for happen to it on 10/20/23. After contacting Cadillac, they informed me that this recall was never completed on my vehicle. Cadillac then told me that this recall was expired so it can no longer be completed. They said that the recall expired on 11/30/2020. I was under the impression that recalls do not expire, especially ones that can cause lose of power steering and could lead to collision or injury. Cadillac told me it expired because it was a "customer satisfaction program" recall and not a "product safety" recall. I'm confused on how the lose of steering is not a product safety issue. Cadillac is unwilling to fix the recall at this time, even though they have confirmed it had never been completed.

The vehicle has an issue with loss of power steering. It has happened and returned but it gone out totally now and I believe it should be part of the Cadillac power steering recall, but my VIN is not listed as vehicle that is affected.