Table 1 shows two common seats related problems of the 2004 Cadillac CTS.
| Problem Category | Number of Problems |
|---|---|
| Mid/rear Seats Assembly problems | |
| Seats problems |
Problems getting recall repair on anchorage of seats performed. Consumer took the vehicle to the dealership twice and to no avail was the work performed. The first time, the consumer was told the vehicle wasn't serviced yet. The second time, the mechanic stood outside the vehicle and stated he research the information and nothing was wrong with her vehicle. The recall letter she received was to be placed in the owner's manual. The recall letter states that the "vehicles have a condition where one or both front anchor tabs for the front seats may not be engaged in the floor pan reinforecement slots. If the vehicle is in a vehicle crash, the seat(s) could pivot rearward, resulting in possible increased injury to its occupant or a rear seat occupant.
Dealership failed to ensure that both front anchor tabs are fully seated in the floor as stated in the recall 03 v 346 000 for the front bucket seat attachment. Instead, the dealership instructed the consumer to place the recall letter in the glove compartment.