general problems of the 2017 Cadillac CTS

Three problems related to equipment have been reported for the 2017 Cadillac CTS. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2017 Cadillac CTS based on all problems reported for the 2017 CTS.

1 Equipment problem

Failure Date: 06/16/2025

The Cadillac cue screen cracks and becomes unresponsive. When driving this is effecting anything related to system including navigation, radio, hvac, phone and all other functions creating a distraction to the driver that could lead to an accident. This is not the first time that this has happened to me and I’ve noticed that each time the issue is created is during hot days in southern states. This has never happened during the winter. This is my 2nd Cadillac in a row that has had this problem repeatedly. Happens every 2 to 3 years. This might not seem like an issue but it poses a major safety hazard to all people in vehicles around them and an immediate recall and investigation should be taken seriously. A lawsuit was settled for some owners but all owners should be notified and repairs should be completed at the manufacturers expense regardless of age or mileage.

2 Equipment problem

Failure Date: 09/27/2024

Onstar is unable to communicate with my vehicle. When I bought the car 2 years ago, it connected fine. Not onstar is unable to ping my car. Appears the. Module goes out on a lot of cars since I was told it is on back order and not sure if that was the true peoblem.

3 Equipment problem

Failure Date: 02/06/2021

Cadillac cue infotainment system works maybe 25% of the time. The other 75% the system is unresponsive and glitchy. I can not access some of the most important features. These same features are the reason for the initial purchase. But being that I can't use them when I need them, I am now regretting the purchase. This is too nice of a car for the basic controls not to be working majority of the time.


Other Equipment related problems of the 2017 Cadillac CTS



CTS Service Bulletins
CTS Safety Recalls
CTS Defect Investigations