Table 1 shows one common equipment related problems of the 2017 Cadillac Escalade.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
I am the owner of a 2017 Cadillac Escalade affected by special coverage adjustment 17016 (program id n162058750). The issue involves the chrome trim on the steering wheel separating, creating a sharp edge that poses a safety hazard to the driver. I contacted Cadillac to request a repair under this special coverage program. My vehicle developed this defect while still under the mileage limit of the program, well before exceeding 120,000 miles. However, Cadillac has refused to provide any repair or assistance, stating that the coverage has expired today. I understand that this is not a legally mandated recall, but the defect is clearly safety-related, with potential to cause cuts or injury while driving. I have documented my communications with Cadillac, including my requests for a goodwill repair exception due to the safety risk, but they have declined to help. As a consumer, I feel unprotected and at risk. I am submitting this report to NHTSA to request that the agency review this safety concern and ensure that Cadillac addresses it appropriately. I seek guidance on what actions can be taken when a manufacturer refuses to remediate a known safety issue that manifested during the coverage period. I am concerned not only for myself but for other owners who may encounter the same hazard. I respectfully ask that NHTSA consider this complaint seriously and advise on how this safety defect can be resolved.
I have 2017 Escalade esv, that has exactly same issue that the "global safety field investigations dcs5461" describes, such as, transmission oil temperature sensor malfunction, rough and loud shifts, hesitated acceleration. There were a numerous event that hesitation (not catching the gear) almost caused accidents. Check engine was on and it is at dealership at the date of 15th. (it did not ended up with an accident. Just scared because I drive this vehicle with my 3 young kids. ) my car may, may not have engine and trans built in the 2016, I was wondering if there are vehicles out there that has same problems, that are also similar year, maybe it could be more potential safety concerns on the road. This dcs5461 investigation also noted as "urgent - distribute immediately" so making sure getting all affected vehicle correctly may save some lives. This is my first concern reporting here. If it is a wrong place, please forgive me and kindly let me know where this issue should be addressed at. The link is below. [xxx] I look forward to hearing back from you soon. Thank you for your hard work to make american road safer every day! best, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Frame rotted where the control arm conects to the frame causing the control arm to break away from the frome. I lost steering fortunetly iwas coming to a stop. The dealer colonial Cadillac woburn MA. Confirmed the damage. It was inspected by a tecnition at the dealership. No there was no warning, I bought an etended warenty when the origanel one ran out. Ty are not covering this? there resaning the say is because of rust. A 5 year old car should not rot out this bad.
Cadillac cue system has stopped working. Gm will not replace but is aware of the issues with the faulty system. Screen has been checked by the dealership. They indicate that they are aware of the issues with the system but no recall has been issued. Because this controls many functions of the vehicle, it's safety issue. Consumers should not have to pay the costs to have this issue resolved.
I developed an a/c leak from my condensor. GMC, chevy and Cadillac are very aware of how common this problem is and there is no recall.
While stationary the hatchback will auto close randomly while a person is loading or unloading and does not stop or sense a person is there. It occurs at least once a month. It happens whether you have the fob on your body and when it's not. The hatchback will without warning begin to close while your head or body parts are in the way.
Every time that I axelarate, there's a funny noise that I'm hearing from the bottom of the vehicle that battered my ears and the noise kept on going louder as I axelarate. Even more noise on the highways.
I have had onstar for many years because of their advertisements concerning accidents that involve going off the road and not being found for days. I was traveling on I-81 and went into a ravine hit multiple trees and according to several witnesses flipped multiple times. All airbags deployed before this happened . My onstar did not activate. Fortunately as I stated there were witnesses that called 911 and located my vehicle not onstar . When I called to cancel my subscription they wanted to know why since they had no idea that my vehicle was demolished beyond recognition. Jaws of life was brought in to extract me and if not for the bad weather life lion to get me to hershey trauma center . I believe this should be looked into as I paid for this service and the outcome could have been fatal. Thank you for checking into this as I would not want this to happen to anyone else!.
Severe bucking and or surging when switching gears. Has actually surged when at a full stop.