general problems of the 2017 Cadillac Escalade

On 5/15/25 at approx. 11am the vehicle was seen with smoke rolling out of the doors and windows, which were all closed. The vehicle had been parked since approx. 8am that day. Once the fd had the fire knocked down, they found that a seat belt retractor module, replaced in 1/2025, was most likely the cause for the fire and damage. The locking mechinisms were metled and unable to open either the driver door (where the fire had occured) or the front passenger door. The fd was only able to gain initial access to the vehicle by breaking out the driver window and the back passenger window. There were no warning signs of this happening. The vehicle is currently sitting with an auto body shop for an estimate of damage. Had the driver been in the seat they could have received severe burns, smoke inhalation or worse with the doors unable to open.

Battery terminals going from battery to power distribution panel on top of battery, crimps bad/corroded causing intermittent connection and overcharging the battery by providing false voltages to alternator,.

I have 2017 Escalade esv, that has exactly same issue that the "global safety field investigations dcs5461" describes, such as, transmission oil temperature sensor malfunction, rough and loud shifts, hesitated acceleration. There were a numerous event that hesitation (not catching the gear) almost caused accidents. Check engine was on and it is at dealership at the date of 15th. (it did not ended up with an accident. Just scared because I drive this vehicle with my 3 young kids. ) my car may, may not have engine and trans built in the 2016, I was wondering if there are vehicles out there that has same problems, that are also similar year, maybe it could be more potential safety concerns on the road. This dcs5461 investigation also noted as "urgent - distribute immediately" so making sure getting all affected vehicle correctly may save some lives. This is my first concern reporting here. If it is a wrong place, please forgive me and kindly let me know where this issue should be addressed at. The link is below. [xxx] I look forward to hearing back from you soon. Thank you for your hard work to make american road safer every day! best, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

My family and I were driving and the car started breaking and turning the wheel then died . We took it to the dealership 3x and on the third time they found a code for the safety module on each incident the car was difficult to control and it put my families life at risk. I have sent an email to mr roth with gm of my concerns.

Cadillac cue system malfunction. Cadillac cue is inoperable and randomly scrolls through screens/selecting features erratically while driving vehicle. It does not switch into the camera view mode so all vehicle safety cameras are inaccessible. When the screen is not randomly scrolling/selecting features and options, the Cadillac cue screen is stuck on warning screen. All vehicle features within the Cadillac cue cannot be accessed. Unable to verify if traction control is on/off, vehicle driving mode, etc. Turns the ac/heater on and off at random, dvd system, navigation system, volume levels. Unable to use the radio/bluetooth/dvd system by choice, so vehicle will be silent while driving at it will randomly select an audio feature playing it at full blast. Its terrifying while driving. The controls around the Cadillac cue system are having the same malfunctions, but not as quite as extreme, of right now* these include important vehicle safety features, as stated before, the traction control, moving gas/break pedals, vehicle driving mode, parking assist, etc.

The side view mirrors will randomly tilt to the sky or ground. Whatever it tilts to also becomes the saved position. The dealership has replaced the seat memory module, battery cables, fuse block and driver mirror. The dealership was unable to correct the issue and says there is nothing else they can do. The problem seems to occur wen the vehicle has been driving for 2 or more hours then goes away if the vehicle has sat for a few days.

The contact owns a 2017 Cadillac Escalade. The contact stated that the vehicle was equipped with a feature that once the vehicle was placed in reverse(r), both sideview mirrors would adjust downward to assist with the driver's visibility. The contact stated that vehicle would either fail to perform this function or would fail to readjust to its proper position once the vehicle was in drive(d). The contact also noted that the mirrors would also adjust upwards which obstructed the contact from using both sideview mirrors while driving. The contact took the vehicle to a dealer where he was informed that a software update could be performed to correct the failure however, if the software update failed, the contact had to pay for the repair. The software update was performed; however, the failure persisted. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 48,000.

I remote started my vehicle to take my car into the dealership for service and when I went out to get into my vehicle the running board extended and I stepped on to running board, running board immediately started to retract into vehicle almost trapping my foot. I took vehicle to dealership and they were unable to recreate the issue. On 10/7/2020 when I went to pickup my car the lot technician brought the vehicle around to the front for me to get it and when he opened the door the running boards folded out and then almost immediately started to retract it could have trapped his foot between the running board and car too. The dealership has the vehicle and is trying to determine the problem. I have video evidence of the problem.

Vehicle is affected by steering and breaks the car jurks.

It is possible to accidentally hit the lock bottom of the key fob while the vehicle is moving and cause the mirrors to fold. This feature should be disabled at the very least while the vehicle is moving. While traveling on the freeway I accidentally pressed the keyfob while it was in my pocket and the the press caused the mirrors to fold in while I was traveling down the freeway.

Sporadically when driving the car, turning the wheel hard left or right the message will flash "service stabilitrak" while at the same time, the steering wheel position locks, the electronic system in the car shuts off, and no control of the vehicle is available. This lasts for approximately 1-2 seconds before the steering unlocks and vehicle control is restored. Vehicle has been in the service center for over a week now, and the dealer is trying to return the car to me stating "we cannot recreate the issue so we have no fix". We have photo and video of this happening (after I pulled over to take the video in a safe spot). This has happened multiple times with no rhyme or reason.