Table 1 shows one common equipment related problems of the 2019 Cadillac Escalade.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
My wife and I purchased this vehicle in 2023 with 33,xxx miles on it and since we’ve had it, the vehicle has locked itself with the key fob inside 3 different times, we’re going on the third suspension replacement with normal driving that is ruining alignment and tires, we’ve had multiple issues with the computer system resetting itself and not acting appropriately, key fob not working, seat heaters in the back turning themselves on, and glove box randomly opening. Yesterday, my wife tried to start the car and everything on the dash just started flashing, the vehicle attempted to turn over and made terrible knocking noises in the engine compartment. The final straw for us was on July 13th when my wife placed our then 7 month old son in the car after church with the remote start feature working, placed his diaper bag in the vehicle with keys inside the bag, and as she walked around to the driver door, the vehicle locked itself and shut off in 103*f heat. My son began screaming and the vehicle would not unlock. My wife was forced to punch the window out, lacerating her hand open, and even after peeling the window out, the vehicle still would not unlock even manually. I had to leave my fire station to meet her at the hospital where she received stitches. Cadillac sent out an inspector on 8/17/25 and we still have not heard anything back. I have filed with the bbb auto line as well. There was never any warning lights or messages, other than repeated “service suspension system” warnings, which has been replaced twice in 20,xxx miles and now needs to be replaced again.
I had taken my car in while it was under warranty for my motor the car wouldn’t move at all or start. They said it was a cylinder so they replaced the one cylinder and didn’t check any others. Just recently in January 2025 I took it back to the dealer for the same issues and they told me I need a whole new motor. Now the car is out of warranty. They charged me close to $1000 just to diagnose the car and tell me I need a they charge me close to $1000 just to diagnose the car and tell me I need a new motor. Apparently the other side of the motor they didn’t check had failed. Also my running boards were taken to the dealer for not working properly and they didn’t fix them while under warranty and now it’s still doing the same thing. Now my air condition isn’t blowing cold air I have taken it to the dealer. They claim I have different kind of freon, but I never replaced the freon. It’s original to the car when it was purchased. They are charging me $1100 just to diagnose the vehicle.
When I am driving the car shutters a lot especially during acceleration. When I stop no shutters but when I begin to go shutters. I have been to the pepboys where I get my car fixed all the time and they can’t find the problem. I spent lots of money on the suspension system already and still the same shutters. Will gm find and fix the defect or they can just give me a brand new car.
The power step / running boards do not operate as intended, especially on the driver's side. They are not deploying or retracting as they should, possibly leading to personal injury, ie. Spain ankles, injury to the knees, legs and or backs of individuals, who assume the power step has deployed before entering or exiting the vehicle. I am seeking a recall be established concerning this matter, and a class action suit against general motors be developed immediately. I have had my vehicle inspected, at a dealership, as many owners have, with nothing being found. Only to leave in disgust, and have to live with this daily issue. Something needs to be done about this problem, these are some very expensive vehicles, and owners like myself should not have to deal with this persist issue.
When the battery goes low the gear change from park to neutral . That happen to my vehiculo I found few feet outside brim my parking space and it was the gear in neutral.
While all electronic safety features were engaged, vehicle failed to slow down properly, even with last minute hard breaking by driver, vehicle crashed and rear ended another vehicle. Dashcam footage available upon request.
My primary concern when shopping for this vehicle was safety, so instead of purchasing the comparable GMC denali, I chose the Cadillac with the premium luxury trim level. The Cadillac website advertised, and the autonation Cadillac west palm beach salesman assured me, that the premium luxury package included �low speed forward automatic braking. � this safety feature was important to me and was not available on the GMC denali. After purchasing the vehicle, there were unrelated issues which prompted me to bring the car in for service several times. Through that process, I learned that my vehicle was not equipped with �low speed automatic braking� even though the rest of the features of the premium luxury trim level appear to be included. The service technician informed me during my last visit that my vehicle was not in fact equipped with �low speed automatic braking. � I write you this letter both as a frustrated consumer, but also as a concerned citizen. I can only wonder how many other customers are driving around thinking their vehicle is equipped with �low speed automatic braking. � I escalated my concern to general motors in July 2019, but they denied my request to investigate this issue on July 17, 2019. I also contacted the dealership (autonation) but have been unsuccessful in resolving this as they have been largely unresponsive. General motors and Cadillac continue their deceptive advertising tactics to this day. If you to visit their website, you will find the inconsistency between the different trim levels of this vehicle. The terminology is deceptive and confusing to the average consumer. There is a safety feature called �low speed forward automatic braking� and one called �forward/reverse automatic braking. � not only is the difference between these 2 features confusing to a lay person, but my salesman didn't know there was a difference.