Table 1 shows one common structure related problems of the 2021 Cadillac Escalade.
| Problem Category | Number of Problems |
|---|---|
| Body problems |
The latch on the doors malfunction and you get trapped in the car. This happens on a recurring basis every few months. It can sometimes take days to get a door to open again. Most recently this has happened to our driver side door and we have been unable to get it open again. The dealership has also been unable to get it open and have said they will need to break the door to then make the fix, which will be a costly repair that they will expect us to pay for. There is clearly a defect here, being able to open a door should be a minimum expectation of any car and it also a safety concern for people getting trapped in their cars. When we were trying to figure out how to get the door open, there was an alarming number of people online who had similar problems with this vehicle and offered different solutions to try, so we know this is not just our specific vehicle that is having the problem, it is this model car that has this defect.
I am experiencing an ongoing issue with my vehicle’s rear passenger door. The door frequently cannot be opened from either the inside or the outside. At first, I believed the problem was related to the child safety lock. However, even after confirming that the child safety lock is fully disengaged, the door still fails to open from both inside and outside. Occasionally, after turning the vehicle off and restarting it several times, the door will open normally. However, the problem returns randomly, and the door appears to lock itself again without warning. Based on these symptoms, I strongly suspect a defect or malfunction in the rear door latch or door lock actuator. This issue presents a significant safety concern, as it can prevent passengers from exiting the vehicle when needed. I am requesting a thorough inspection and proper repair to permanently resolve this issue. Thank you for your attention to this matter.
On 2/21/23, at 1245, I hit the rear bumper of my 2021 Cadillac Escalade when I backed up after I had scraped the driver side of my door panel as I drive thru a gated parking area. I started driving forward, turned left onto the back row of parking area. Suddenly the car accelerated very fast like from 0-60 mph. I quickly tried to step on the brake but the car kept accelerating. I tried to steer the steering wheel away from a parked car that it was headed directly for. The steering wheel locked & wouldn’t turn. The car proceeded to hit a Hyundai. It knocked the Hyundai out of its way & continued to surge forward where it hit another parked Dodge ram double cab truck. That’s when the Cadillac stopped. The air bag partially deployed just slightly past the steering wheel. I had absolutely no control of the car.